Department of Commerce Shared Services Initiative

Transcript:Department of Commerce Shared Services Initiative:
Department of Commerce Shared Services Initiative – Human Resources Industry Day January 6, 2016 In Support of: Request for Proposal (RFP): DOC2016-SSI-HR In the case of inconsistencies or ambiguities between the Q&A attachment and the RFP, the RFP takes precedence. Welcoming Remarks Bill Russell Assistant Division Chief, Acquisition Division, U.S. Census Bureau Agenda Shared Services Initiative/Program Goals & Objectives Ellen Herbst Chief Financial Officer and Assistant Secretary of Administration, Department of Commerce Overview of Shared Services Concept of Operations & Enabling Technologies Glenn Davidson Executive Director - Shared Services, Department of Commerce SSO Concept of Operations SSC Customers and Retained Organization Functional Operations Non-SSC Operations Other - TBD Acquisition Purchasing Contract Closeout IGCE Financial Management Information Technology Human Resources Talent Acquisition PAR Processing Separation Management SSC Customer Portal SSC Common Operations / Contact Center Other Inquiry Routing Basic Acq. Inquiry Resolution Basic FM Inquiry Resolution Basic IT Inquiry Resolution Basic HR Inquiry Resolution Acq. Self-Service FM Self-Service IT Self-Service HR Self-Service Other Self-Service Acq. Customer Group FM Customer Group HR Customer Group IT Customer Group Other Customer Group Service Management Operations Management Customer Experience Management Printing Customer Relationship Management VTC Identity Management Records Management Network (Wired & Wireless) CO & COR Training RFP/SOW Development Intermediate & Advanced Inquiry Resolution Program Management Procure to Pay Record to Report Bill to Collect Cost Management Incoming Reimbursable Assurance & Compliance Systems Support Training Business Analytics Intermediate & Advanced Inquiry Resolution Workforce Planning & Analysis Organization & Position Management Employee Relations HR Development Performance Management Benefits Management Compensation Management Retirement HR Infrastructure Intermediate & Advanced Inquiry Resolution Asset Management Audio Conferencing Cloud Services Data Center Services Email Mobile Application & Device Management Intermediate & Advanced Inquiry Resolution Issue Management Performance and Controls Branch Utilization Management Performance Management SLA Management Internal Controls Vendor Mgmt. Branch Chargeback Management IAA Management Internal SSC Fin. Mgmt. Knowledge Management Contracts Management Operations Branch Configuration Change Control Requirements Mgmt. Continuous Improvement Transition Branch Training Testing Legal Review New Service Processes Critical Customer Issue Escalation SSC Change and Communications Executive Issue Escalation Requirements Gathering Customer Advocacy Customer Feedback Collection Monitoring & Reporting DOC Shared Services Operating Model SSO Enabling Technology Overview HR Vendor BPA Requirements Glenn Davidson Executive Director - Shared Services, Department of Commerce SSI-HR: Background Information The DOC seeks to achieve the following HR capability benefits by moving to Shared Services: The DOC has the need for a full