Energy Assistance Program FFY20 Annual Training

Transcript:Energy Assistance Program FFY20 Annual Training:
Energy Assistance Program FFY20 Annual Training Application, Application Processing, SSN Policy Changes Application Jon Brown Minnesota Energy Assistance Program 2 Topics Application changes Access to EAP Application Mailing Application 3 Application Changes Why changes? Many of the changes for FFY20 are related to income and identity verification Other changes to the layout and design focused on creating more space on the app and making the app easier to fill out and read Identity verification LIHEAP requirements All HHs identity must be verified SSA database eHEAT will obtain verification of SSNs from SSA Income verification DEED - Wages and unemployment Application 4 Application Changes Style Changes Font changed to State of Minnesota style font, Calibri Spelled numbers switched to numerals. Example - 1 instead of one Checkboxes changed to circles when only one selection allowed Example  Yes  No Efforts were made throughout the app to maximize space for applicants to write their answers Application FFY19 FFY20 5 Application Changes Instructions Added section on Social Security Numbers Added section on Non-Citizen Applicants Added info about DEED to Wages and Unemployment Compensation (Part 2) Added “and Schedule 1” to Self Employed income type (Part 2) Added postmarked language to signature and application deadline info (Part 5) Removed authorized representative language (Part 1) Application 6 Application Changes Privacy Notice & Your Rights and Responsibilities Changed language in SSN section to state that all applicants are required to provide SSN not only primary Added 2020 Census notice Removed turned down from language regarding denials Changed language under bill responsibility Changed facts to information Changed “How do you complain” to “How to submit a complaint” Updated web and physical address for MN Dept. of Human Rights Updated address for US HHS Office of Civil Rights Added Spanish text to Ask for Assistance Application 7 Application Changes EAP Application Updated Social Security info to include info about non-citizens and use of SSN for collecting DEED wage data (Part 1) Added non-custodial parents may include their minor children to HH info section (Part 2) Added “required” to Name, SSN, and DOB (Part 2) Removed “Years of School” from HH member table (Part 2) Added “In last 6 months” section to HH member table (Part 2) This includes Non-wage income, Wages, and Number of Employers Changed question about how many people had income to has HH member income decreased (Part 2) Removed “for the following sources” from