Historical Ticket Analyzer Overview of the

Historical Ticket Analyzer Overview of the
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Historical Ticket Analyzer Overview of the solution Predictive OOB ITSM Now Assist Objective Analyze historical ticket patterns Identify recurring issues trends Suggest automation candidates Use OOB Now Assist Predictive

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01
Historical Ticket Analyzer Overview of the solution
Predictive | OOB | ITSM + Now Assist<br>
02
Objective Analyze historical ticket patterns
Identify recurring issues & trends
Suggest automation candidates
Use OOB Now Assist + Predictive Intelligence<br>
03
Data Preparation Identify data sources: Incident, CMDB, SLA tables
Filter last 12–24 months
Clean categories & remove test tickets<br>