HRT Paratransit Rider App August 2020

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Published 2025-05-19 · 23 slides · 0 views

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HRT Paratransit Rider App August 2020 Introduction. Current vs. future features Exploring the rider app. Welcome! Continually release new app versions. Versions arent perfect. Receive as much customer feedback as possible and quickly

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HRT Paratransit Rider App

August 2020

Introduction.
Current vs. future features
Exploring the rider app. Welcome!

Continually release new app versions.
Versions aren’t perfect.
Receive as much customer feedback as possible and quickly create new versions. This is an iterative process An app user experience that is:
Customer-centric.
Clear and easy to use.
ADA Compliant. The outcome

Track the location of your vehicle leading up to your pickup time.
View, modify, or cancel your scheduled rides.
Book one-time trips / round trips.
View the route of your ride and expected drop-off time.
Multiple proposals (when available) for you to select the time window that works best for you.
Payment method management What’s in this version of the app? Features we think you’ll love

What’s coming soon? Book recurring trips.
Working voiceover functionality during book ride flow
Feedback from you! New in version 2

Getting Started - Download and First-time Login

Downloading the app For iPhone and Android users: You can find the app in the store by searching “HRT Paratransit”

First time login process Click “Log In” Click “Retrieve your password” Enter phone # (must match account) If a rider uses the web portal - the password will remain the same for the app. Enter HRT ID & password to login.

First time login process Receive SMS and call w/ password Return to Log In screen HRT ID

Update password to something you can easily remember (optional) Make sure your password is at least 6 characters long and contains a number or special character.
Example acceptable password: ‘Hrt123’

Booking a one-time ride.

Step 1 - Pickup Location

Step 2 - Destination Location

Step 3 - Travel Reason & Ride Notes

Step 4 - Additional Passengers

Step 5 - Date and Time Choose “Depart at” or “Arrive by”

Step 6 - Select Proposal Window

Step 7 - Confirmation Screen + Book Return “Book Return” flips the pickup and destination locations and starts the booking process again. Rider still needs to go through ride details (date, time, etc.) and confirm.

Other key app functionality

View, Edit, or Cancel Rides

Track the real time location of your driver.

Update a payment method

Thank you! Added by Endependence Center – information on HRT website about App
https://gohrt.com/paratransit/app/

HRT Paratransit Rider App August 2020

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