[INSERT LOGO HERE] [PRODUCT NAME] Company Details

Transcript:[INSERT LOGO HERE] [PRODUCT NAME] Company Details:
[INSERT LOGO HERE] [PRODUCT NAME] Company Details Date THE UK CONTACT CENTRE MARKET IS A HUGE OPPORTUNITY [PRODUCT NAME] INCLUDES EVERYTHING YOU NEED TO RUN AN INBOUND OR OUTBOUND CONTACT CENTRE [PRODUCT NAME] Voice Email Dialler Recording Reporting SMS Chat IVR Integration & Compliance 24/7 Support ALL FEATURES ARE ACCESSED FROM THE CLOUD WHAT MAKES [PRODUCT NAME] UNIQUE? Linked to BT Wholesale’s core network One product. One licence. One price. What does this mean? Financial clarity from day 1 No need to buy extra modules No need to pay extra service costs Only pay for what you use Competitive pricing Business Benefits Single licence for ALL features needed to run an Inbound or Outbound Contact Centre Includes agent & supervisor access, wall boards, reports, Inbound, IVR, Dialler, CRM Integration What does this mean? Business Benefits Encompasses the latest innovations in virtualisation to separate software from platform Links directly onto the network backbone. Secure, two Tier 4 ISO27001 accredited Data Centres Confidence in operational up-time Best of breed call quality Best of breed SIP call delivery Lower call costs WHY IS [PRODUCT NAME] GOOD FOR YOUR BUSINESS? No capital outlay upfront Pay as you go pricing No upgrades or other “hidden costs” Secure, Cloud Innovation Real Time Changes 100% PAYG Pricing One licence for all Inbound and Outbound features No extra costs for Reports, IVR, Recording or DR One Licence. One Price. Linked to the BT core network World class cloud innovation Operational Stability Intuitive interface enables you to make real time changes to any system feature No 3rd Party Costs or delays With [Product Name] you can set up or change inbound, outbound or Voice campaigns in minutes. All features are delivered via a secure html link – no new hardware or software Cloud delivers ‘stretch-to-fit’ capacity – scale up when you need extra agents or scale back when there’s less demand. Pricing is 100% usage based – so you’ll only ever pay for what you use. The intuitive web interface puts control at your fingertips – so you can add or rework campaign scripts, workflows and agent allocations in minutes - and be live as soon as you press ‘save’ All calls are recorded as standard and the Intuitive IVR allows your team to make changes to call flows in minutes Interactive Campaign Management Tool Intuitive single Agent Toolbar Easy to use script designer Drag and drop workflow /