Introduction to Information Systems Third Edition
Description: Introduction to Information Systems Third Edition Chapter 5 Information Systems for the Enterprise Information systems in organizations Human capital management (HCM) Supply chain management (SCM) Customer relationship management (CRM)
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slide1. Introduction to Information Systems Third Edition Chapter 5 Information Systems for the Enterprise<br>
slide2. Information systems in organizations
Human capital management (HCM)
Supply chain management (SCM)
Customer relationship management (CRM)
Enterprise resource planning (ERP) Copyright © 2015 Pearson Education, Inc. Chapter 5 - 2 Learning Objectives<br>
slide3. Finance Management Chapter 5 - 3<br>
slide4. Exception reporting
Compliance reporting
eXtensible Business Reporting Language (XBRL) Copyright © 2015 Pearson Education, Inc. Chapter 5 - 4 Reporting and Compliance<br>
slide5. Human Capital Management Human resources management
Workforce management
Talent management<br>
slide6. Human Capital Metrics<br>
slide7. Optimize flow of products from source
to customer
Align supply with demand Copyright © 2015 Pearson Education, Inc. Chapter 5 - 7 Supply Chain Management<br>
slide8. Supply Chain Operations Reference Plan
Source
Make
Deliver
Return Chapter 5 - 8<br>
slide9. Visibility
Demand forecast accuracy
Walmart and Dell Copyright © 2015 Pearson Education, Inc. Chapter 5 - 9 Measuring Performance<br>
slide10. IS for Supply Chain<br>
slide11. Collaboration and Sensing Chapter 5 - 11<br>
slide12. Customer retention
Profitability
Revenue
Listening to customers Copyright © 2015 Pearson Education, Inc. Chapter 5 - 12 Customer Relationship Management<br>
slide13. Email marketing
Sales force automation
Customer service and support Copyright © 2015 Pearson Education, Inc. Chapter 5 - 13 CRM Technologies<br>
slide14. Enterprise Resource Planning Support back office business processes
Modules and applications Chapter 5 - 14<br>
slide15. Suite
Best of breed
Middleware Copyright © 2015 Pearson Education, Inc. Chapter 5 - 15 Integration Strategies<br>
slide16. Complexity
Process change
Location differences Copyright © 2015 Pearson Education, Inc. Chapter 5 - 16 Implementation Issues<br>
slide17. Subscription-based
ERP advantages and disadvantages Copyright © 2015 Pearson Education, Inc. Chapter 5 - 17 Software-as-a-Service<br>
slide18. Information systems in organizations
Human capital management (HCM)
Supply chain management (SCM)
Customer relationship management (CRM)
Enterprise resource planning (ERP) Copyright © 2015 Pearson Education, Inc. Chapter 5 - 18 Summary<br>
slide19. Double-digit growth; sales $6B 2016
“Pay-as-you-go” subscription pricing
Enterprise-level cloud computing
Competitive advantages
Constant technology upgrades
Security challenges Copyright © 2015 Pearson Education, Inc. Chapter 5 - 19 Salesforce.com Case<br>
slide20. 40 properties in 25 countries
Unique properties, consistent performance standards
Global approach to talent, 10,000 colleagues on four continents
Talent management system
Assess performance, determine career path and training Copyright © 2015 Pearson Education, Inc. Chapter 5 - 20 Mandarin Oriental Case<br>
slide2. Information systems in organizations
Human capital management (HCM)
Supply chain management (SCM)
Customer relationship management (CRM)
Enterprise resource planning (ERP) Copyright © 2015 Pearson Education, Inc. Chapter 5 - 2 Learning Objectives<br>
slide3. Finance Management Chapter 5 - 3<br>
slide4. Exception reporting
Compliance reporting
eXtensible Business Reporting Language (XBRL) Copyright © 2015 Pearson Education, Inc. Chapter 5 - 4 Reporting and Compliance<br>
slide5. Human Capital Management Human resources management
Workforce management
Talent management<br>
slide6. Human Capital Metrics<br>
slide7. Optimize flow of products from source
to customer
Align supply with demand Copyright © 2015 Pearson Education, Inc. Chapter 5 - 7 Supply Chain Management<br>
slide8. Supply Chain Operations Reference Plan
Source
Make
Deliver
Return Chapter 5 - 8<br>
slide9. Visibility
Demand forecast accuracy
Walmart and Dell Copyright © 2015 Pearson Education, Inc. Chapter 5 - 9 Measuring Performance<br>
slide10. IS for Supply Chain<br>
slide11. Collaboration and Sensing Chapter 5 - 11<br>
slide12. Customer retention
Profitability
Revenue
Listening to customers Copyright © 2015 Pearson Education, Inc. Chapter 5 - 12 Customer Relationship Management<br>
slide13. Email marketing
Sales force automation
Customer service and support Copyright © 2015 Pearson Education, Inc. Chapter 5 - 13 CRM Technologies<br>
slide14. Enterprise Resource Planning Support back office business processes
Modules and applications Chapter 5 - 14<br>
slide15. Suite
Best of breed
Middleware Copyright © 2015 Pearson Education, Inc. Chapter 5 - 15 Integration Strategies<br>
slide16. Complexity
Process change
Location differences Copyright © 2015 Pearson Education, Inc. Chapter 5 - 16 Implementation Issues<br>
slide17. Subscription-based
ERP advantages and disadvantages Copyright © 2015 Pearson Education, Inc. Chapter 5 - 17 Software-as-a-Service<br>
slide18. Information systems in organizations
Human capital management (HCM)
Supply chain management (SCM)
Customer relationship management (CRM)
Enterprise resource planning (ERP) Copyright © 2015 Pearson Education, Inc. Chapter 5 - 18 Summary<br>
slide19. Double-digit growth; sales $6B 2016
“Pay-as-you-go” subscription pricing
Enterprise-level cloud computing
Competitive advantages
Constant technology upgrades
Security challenges Copyright © 2015 Pearson Education, Inc. Chapter 5 - 19 Salesforce.com Case<br>
slide20. 40 properties in 25 countries
Unique properties, consistent performance standards
Global approach to talent, 10,000 colleagues on four continents
Talent management system
Assess performance, determine career path and training Copyright © 2015 Pearson Education, Inc. Chapter 5 - 20 Mandarin Oriental Case<br>