Introduction to Information Systems Third Edition

Transcript:Introduction to Information Systems Third Edition:
Introduction to Information Systems Third Edition Chapter 5 Information Systems for the Enterprise Information systems in organizations Human capital management (HCM) Supply chain management (SCM) Customer relationship management (CRM) Enterprise resource planning (ERP) Copyright © 2015 Pearson Education, Inc. Chapter 5 - 2 Learning Objectives Finance Management Chapter 5 - 3 Exception reporting Compliance reporting eXtensible Business Reporting Language (XBRL) Copyright © 2015 Pearson Education, Inc. Chapter 5 - 4 Reporting and Compliance Human Capital Management Human resources management Workforce management Talent management Human Capital Metrics Optimize flow of products from source to customer Align supply with demand Copyright © 2015 Pearson Education, Inc. Chapter 5 - 7 Supply Chain Management Supply Chain Operations Reference Plan Source Make Deliver Return Chapter 5 - 8 Visibility Demand forecast accuracy Walmart and Dell Copyright © 2015 Pearson Education, Inc. Chapter 5 - 9 Measuring Performance IS for Supply Chain Collaboration and Sensing Chapter 5 - 11 Customer retention Profitability Revenue Listening to customers Copyright © 2015 Pearson Education, Inc. Chapter 5 - 12 Customer Relationship Management Email marketing Sales force automation Customer service and support Copyright © 2015 Pearson Education, Inc. Chapter 5 - 13 CRM Technologies Enterprise Resource Planning Support back office business processes Modules and applications Chapter 5 - 14 Suite Best of breed Middleware Copyright © 2015 Pearson Education, Inc. Chapter 5 - 15 Integration Strategies Complexity Process change Location differences Copyright © 2015 Pearson Education, Inc. Chapter 5 - 16 Implementation Issues Subscription-based ERP advantages and disadvantages Copyright © 2015 Pearson Education, Inc. Chapter 5 - 17 Software-as-a-Service Information systems in organizations Human capital management (HCM) Supply chain management (SCM) Customer relationship management (CRM) Enterprise resource planning (ERP) Copyright © 2015 Pearson Education, Inc. Chapter 5 - 18 Summary Double-digit growth; sales $6B 2016 “Pay-as-you-go” subscription pricing Enterprise-level cloud computing Competitive advantages Constant technology upgrades Security challenges Copyright © 2015 Pearson Education, Inc. Chapter 5 - 19 Salesforce.com Case 40 properties in 25 countries Unique properties, consistent performance standards Global approach to talent, 10,000 colleagues on four continents Talent management system Assess performance, determine career path and training Copyright © 2015 Pearson Education, Inc. Chapter 5 - 20 Mandarin Oriental Case