Key SSO Trends & Data to Support Your Presentation

Transcript:Key SSO Trends & Data to Support Your Presentation:
Key SSO Trends & Data to Support Your Presentation @ SSO Week 2019 Data in this deck is specifically for Europe. All data taken from SSON & SSON Analytics – based on 2018/2019 data. Table of Contents To simplify your search, we have listed the data under key headlines. Please reference the source via the following format: Source: [name of report/survey]; SSON Analytics Operating Model & GBS Transformation Outsourcing: New Role Shift to Knowledge Work RPA/ Intelligent Automation Digital Labor/Talent Management Data Analytics HR Transformation & Finance Transformation Diversity Operating Model & GBS Transformation As of 2019 data, 60% of European Shared Services operate multi-functional. While F&A, HR, Procurement and IT are still the most common functions, 1/3 respondents provide data analytics & COE competencies like RPA, as well. Source: SSON’s State of Shared Services & Outsourcing Industry Survey 2019 WHAT IS YOUR SHARED SERVICES OPERATING MODEL? WHICH FUNCTIONAL SERVICES DOES YOUR CENTER PROVIDE? www.sson-analytics.com ARE YOU PLANNING TO EXPAND THE SCOPE OF YOUR SSO OVER THE NEXT 12 MONTHS? WHICH BEST DEFINES YOUR OVERALL SHARED SERVICES STRATEGY? 78% of European respondents are planning to expand SSO scope in the next 12 months. The overriding trend in 2019 is “fewer, but perhaps larger centers”. Source: SSON’s State of Shared Services & Outsourcing Industry Survey 2019 www.sson-analytics.com 41% of European respondents have started implementing GBS, with 16% fully implemented. Source: SSON’s State of Shared Services & Outsourcing Industry Survey 2019 www.sson-analytics.com HAVE YOU IMPLEMENTED GBS? OR ARE YOU CONSIDERING IT? Driving efficiencies via smart technology (45%) and expanding scope (35%) are the top objectives for GBS in the next 5 years. Source: SSON’s State of Shared Services & Outsourcing Industry Survey 2019 www.sson-analytics.com IF YOU HAVE (OR PLAN TO HAVE) A GBS, WHAT ARE YOUR MAIN OBJECTIVES FOR IT IN THE NEXT 5 YEARS? Outsourcing: New Role Just under half of European respondents are outsourcing part of their Shared Services. Despite automation, outsourcing is still significant, but focus is moving from transactional to knowledge services. Source: SSON’s State of Shared Services & Outsourcing Industry Survey 2019 www.sson-analytics.com DO YOU OUTSOURCE WORK? IN THE AGE OF AUTOMATION, HOW DO YOU RATE OUTSOURCING? Customers expect the providers to leverage RPA to improve performance/cost (43%) and seek more value-added in terms of problem-solving (41%). Source: SSON’s State of Shared Services & Outsourcing Industry Survey 2019 www.sson-analytics.com IF YOU OUTSOURCE WORK, HOW ARE YOUR EXPECTATIONS