NAO Website Technical Discovery Prepared by Stu

Transcript:NAO Website Technical Discovery Prepared by Stu:
NAO Website Technical Discovery Prepared by Stu Mackellar May 2021 Technical Discovery Process Identify technical themes and observations from ongoing research Identify stakeholders covering themes Arrange interviews Definition of scorecard criteria to assess potential solutions Iteration and refinement Ideation Identification of candidate solutions Additional ad hoc interviews Feedback workshop Report production Presentation Emerging Technical Themes (from user research) Metadata & Content Discovery How can content be more easily navigated? Improvements to search and surfacing of related content. Improvements to metadata and introduction of a structured taxonomy. Content Presentation Transition away from PDF alone toward HTML first or a dual format approach. Metrics & Measurement How effective is the website in exposing and delivering content? How is the content consumed? Accessibility & Responsiveness How can content - particularly visual assets like infographics - be better presented? Research Topics How do users want to consume content? Who creates content and what processes surround this? What accessibility requirements are there? Are there any regulatory or legal requirements? Accessibility What analytics data is currently available? What is missing? Are there any privacy implications? Analytics Who is responsible for security within NAO? Are there any regulatory or legal requirements applicable to the website’s security? Security Content How could search be improved to better expose content? How could task or user oriented journeys be used to enhance navigation and discoverability? User Experience What skills are available in house? What is the appetite for building and managing software vs buying? What’s the NAO technical strategy? Technical Content Questions What are the anticipated consumption trends, i.e. how will users want to consume content? How to re-organise content to follow user themes or journeys instead of along departmental lines? Who creates the content and what processes surround this? How is "multimedia" content produced? How fast is the production pipeline currently and does this meet demand? Comments Don’t spend too much time looking into e2e processes - already understood Look at content types/formats - where are we heading and what is the tech impact? How will visualisations evolve? What pipelines will be needed to support the above? What are the resource implications? How to explain the implications of these changes on how content is produced? User Experience Questions What would constitute a more modern look & feel? How could search be improved to better expose content? How could task or user oriented journeys be used to enhance navigation and discoverability?