“None of us had a manual for this” Lived

Transcript:“None of us had a manual for this” Lived:
“None of us had a manual for this” Lived Experience of residents requiring care and support in Essex during the Covid-19 pandemic Informing the Recovery Plan for Adults Social Care and Partners. Final Insight Report. Nov 2020 (minor updates Jan 21) Research & Citizen Insight Strategy, Insight & Engagement Introduction Situation Challenge Key questions explored Commissioners and senior leaders across ECC's Adult Social Care function seek insight in people's experiences of COVID-19 to inform their work with partners (including the NHS) and to inform recovery plans. The COVID-19 pandemic is being experienced differently by different groups and population. Public agencies' response to the pandemic has brought about changes in the way public spaces and public services work – including care and support services. How have vulnerable people been impacted? How have people's experiences of support changed (including family, neighbours, community, and care providers)? How have people overcome the challenges? What has worked well? What could be different? What ideas do people have? 30/11/2020 Produced by Essex County Council Chief Exec's Office | 2 This includes participants who: Many crossed more than one of these groups. Approach 2 Collaborate in Action forums Jul 20 28 one-to-one interviews Jul to Nov 20 10 focus groups Jul to Sept 20 321 survey respondents Sept to Oct 20 Physical impairment & long term conditions Carers Learning disability and autism Sensory impaired Mental health concerns Older people Drawing on existing channels With thanks to: Collaborate in Action Forum, Healthwatch Essex and Summit. We drew on these existing channels to help deliver the research alongside that conducted by Essex County Council. Fieldwork was conducted between end July – early November 2020. We used a common research design framework to ensure consistency. 2 Collaborate in Action Forums 10 focus groups 28 interviews (participants aged 21-86, Pan-Essex) A survey targeted to 2,200 adults social care users and promoted widely publicly A special thank you to all our participants who gave up their time to improve outcomes and services for others. We use pseudonyms throughout to protect people’s identities. About the research 30/11/2020 Produced by Essex County Council Chief Exec's Office | 3 About the report COVID-19 pandemic has impacted on all communities, but it has had a profound impact on vulnerable and disabled people. This report provides insight on the experiences of a wider range of vulnerable and disabled adults. It draws on the experiences of those who