POSTAL AND COURIER TRAINING RUNNING A COURIER
Author : trish-goza | Published Date : 2025-06-23
Description: POSTAL AND COURIER TRAINING RUNNING A COURIER BUSINESS FEBRUARY 2018 Facilitator Charity Mwanzia Lead Consultant IANSTAR LTD EXCELLENCE DELIVERED Venue AFRALTI 252018 Ianstar Ltd Excellence Delivered 1 House rules Registration
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Transcript:POSTAL AND COURIER TRAINING RUNNING A COURIER:
POSTAL AND COURIER TRAINING RUNNING A COURIER BUSINESS FEBRUARY 2018 Facilitator: Charity Mwanzia, Lead Consultant, IANSTAR LTD. EXCELLENCE. DELIVERED Venue: AFRALTI 2/5/2018 Ianstar Ltd. Excellence. Delivered 1 House rules Registration Punctuality after breaks Phones on silent Class president and deputy appointment Active participation Geography of the venue Tea break 10:30am–11:00am Lunch 1:00pm- 2:00pm 2 2/5/2018 Ianstar Ltd. Excellence. Delivered Participant Introductions All participants introduce themselves giving their names, company, position, and a challenge experienced in running their courier business. Delivering excellence ensures you are one of the stars in the galaxy! 2/5/2018 3 Ianstar Ltd. Excellence. Delivered Expectations tree 2/5/2018 Ianstar Ltd. Excellence. Delivered 4 Course objectives General objective: To instill knowledge and skills on the fundamental aspects of running a courier business or operations (in PCK) Specific objectives: After a successful completion of the course, participants should be able to: Understand the basic concepts of courier business Understand and manage contemporary issues concerning planning and operation of a courier business. Understand strategic options and solutions in handling the challenges in running a courier business The participants will also share and learn from each other’s experiences. 2/5/2018 5 Ianstar Ltd. Excellence. Delivered Course topics Overview of the courier industry. Basic concepts of courier business. Marketing and selling courier services. Courier operations support functions. Performance measurement in a courier business. Economic & social value of the courier industry (KE) Strategies to address challenges in the courier industry. 2/5/2018 Ianstar Ltd. Excellence. Delivered 6 Topic 1: Overview of the courier industry 2/5/2018 Ianstar Ltd. Excellence. Delivered 7 Definition: Courier service Courier service involves conveyance of documents, parcels and distribution or parcels, catalogues, publications or any other material that needs to be delivered. It is a premium service. On the other hand, Postal services are basic services. 2/5/2018 Ianstar Ltd. Excellence. Delivered 8 Conveyance is by use of: Motorcycles Delivery vans Delivery trucks Passenger buses Bicycles Foot/ ground couriers Aircrafts 2/5/2018 Ianstar Ltd. Excellence. Delivered 9 Elements of courier service Speed Efficiency Reliability Flexibility Safety Proof of delivery Compliance Priority handling from acceptance to final delivery 2/5/2018 Ianstar Ltd. Excellence. Delivered 10 Definition: Courier business An organization which offers courier services to customers in exchange for money. A courier business can be publicly owned, or privately owned- PCK and private operators 2/5/2018 Ianstar Ltd. Excellence. Delivered 11 The Regulator - Communications Authority of Kenya Mandate: Licensing, promoting development of standards, monitoring operator activities,
