Taxi Licensing Alpha Final Show and Tell 9th

Transcript:Taxi Licensing Alpha Final Show and Tell 9th:
Taxi Licensing Alpha Final Show and Tell 9th October 2023 This project has been funded by the DLUHC Local Digital Fund Agenda Alpha Structure The Problem Hypotheses Testing UR Findings Prototype Demo Proposed Solution Benefits Risk GDS Due Diligence Beta Scope Operating Models Further Recommendations Alpha Structure Recommendations Establishing Success Criteria Establishing User Needs Assess Desirability Future Vision Understanding the Landscape Assess Feasibility Problem Statement Alpha Goals and Problem Hypotheses Product Metrics Stakeholder Interviews As is Process Mapping As is Service Blueprints UR Workshop Participant Recruitment Participant Interviews UR Synthesis Ideation Workshop Prototype Testing Prototype Design Participant Recruitment Policy Constraints Financial Constraints Tech Constraints Kick off The Problem Barriers to timely engagement with Licence Holders Licence holders depend upon a range of complex government and non-government services Taxi Licensing is a lifecycle, not a single transaction The licensing teams have to ensure that drivers remain compliant Licensing Team policies on communications We believe that digitising the taxi "Manage my licence" service will improve outcomes by simplifying the service. It will create a sense of ownership for licence holders and streamline the business process. Testing the Solution User research - Round 1 findings User research - Round 1 findings Licence holders need: To be able to complete applications, for example when they change vehicles or decide to become their own operator, as well as renewals To be able to track the progress and status of their application/renewal Have everything in one place - MOT, DVLA, DBS, etc. - to bridge the gap between all the different documents and applications To submit copies of their licence forms and documentation with access to any technology, such as printers or scanners, required to do so Reminders of upcoming renewals and/or actions that need to be done as a part of managing their licence, to be able to choose how to receive them, and to know how far in advance to complete an action To know if they've made mistakes/errors in their application/renewal to avoid delays to their application User research - Round 1 findings User research - Round 1 findings There is a perception among drivers and operators that there are a lot of low digital and english as second language (ESL) drivers in their local area Licence holders with low digital skills, dyslexia or ESL need: To be able to speak to, or get a response from, the licensing team in a faster