Technology Management- A CIO Perspective Tom Gill

People – IT Partnerships With business unit and business functional leadership
With every end user
With external suppliers and customers
With strategic IT vendors<br>

People – CIO Leadership Chief Information Officer – typically a Vice President
CIO provides the strategy, direction and resources to IT team and business
CIO should then empower
CIO is there to help “steer” projects and personally assist when needed<br>

Process – Consistent IT Process is Critical Projects methodology - Globally consistent business case, phase definitions and deliverables are important to project execution
Support - Consistent support models help reduce incident and problem frequency and response time
System configuration - Common WW client system image and support process ensures employee uptime and productivity
Standards – Adoption of ITIL may help depending on maturity and size of organization<br>

Process – IT Facilitates Business Process Transformation Business process change is a partnership between Business Analysts and process stakeholders
Processes include quote to cash, procure to pay, hire to retire, etc.
Stakeholder roles include WW process owners, process leads and change champions
Enterprise architecture helps make most efficient use of resources
Essential to avoid “departments gone wild”
Reduces redundancy
Ensures scalability and security
Drives process and system integration including single source of truth<br>

Process – IT Governance Focuses on Highest Return on IT Investment Demand for new IT systems and services exceeds budget and human capital
Thousands of solutions and great ideas
Every investment needs a business case
Problem to be solved
Solution alternatives
Cost / benefit calculation – ROI
Tough prioritization decisions are made regularly
IT strategy follows business strategy!<br>

Technology – Common Apps Enterprise Systems
SAP
Oracle
Emerging cloud solutions
Sales, customer support and Marketing – Salesforce.com a leader
Collaboration and productivity
Microsoft Office, Sharepoint and Skype
Google Apps
Hundreds of other departmental apps<br>

Technology – IT Infrastructure Network components include WAN, LAN, WiFi and Internet enabled with switching, routing, firewalls and access points – Cisco is a leader
Data center solutions include compute capacity, storage, virtualization – Dell, EMC, NetApp and VMWare are leaders. New storage vendors are emerging
Cloud services are ubiquitous
Software as a Service, Platform as a Service and Infrastructure as a Service
Salesforce.com is an early entrant for SaaS – thousands have followed
Amazon, Rackspace and Google are leaders for PaaS and IaaS
Audio Visual has become a key IT service area including trade show Kisoks, conference room tech, auditorium and virtual meetings support a distributed global workforce<br>

Technology - Devices BYOD vs. company provided
Laptops and Macs
Smartphones keep us connected and help with balance
Tablets have unique use cases
Event and trade show kits<br>

CIO Perspective - Challenges Demand for services exceeds supply – governance and tough decisions are needed
Pressure to spend within budget and meet spending benchmarks
Information security and protection of intellectual property, customer and employee information
Globally consistent processes and systems
“Shadow IT” roles and activities
Hiring and retaining talented people!<br>