The Seventeen “Real” Processes A New Process
Author : celsa-spraggs | Published Date : 2025-07-18
Description: The Seventeen Real Processes A New Process Reference Model October 21st 2016 Noon CT President KC ITSM LIG gregroweusdagov Greg Rowe Why this topic ITIL describes 26 processes Seventeen of them have process diagrams Several
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Transcript:The Seventeen “Real” Processes A New Process:
The Seventeen “Real” Processes A New Process Reference Model October 21st, 2016 – Noon CT President, KC ITSM LIG, greg.rowe@usda.gov Greg Rowe Why this topic? ITIL® describes 26 processes. Seventeen of them have process diagrams. Several have multiple diagrams. Are the others real processes? Today’s Agenda :00 Begin Webinar :05 Presentation Intro The Four Sets of Processes The Process Reference Model :30 Individual introductions / Q&A :45 Discussion and End KC LIG Events via Webinar 2016 March 11 – Transition Planning with Projects and Ops October 21 – The 17: Process Reference Model November – The Three Most Missing Processes December 16 – Too Much: Doing ITIL® Wrong December 30 – Member Appreciation itSMF LIG site http://www.itsmfusa.org/members/group.aspx?id=87654 Presenter Greg Rowe, Focused Management, Inc. Certified IT Service Management ITIL® Expert Version 2, Version 3 / 2007, Version 2011, Tutor 1 at HP, itPreneurs, elsewhere USMA West Point Graduate (Class of ‘84) and military operations (Command, S1, S4, S3, G3) ASQ-Certified Six Sigma Black Belt BMC AR System Administrator / ITSM / Remedy Enterprise Applications, App Dev, Data Center Management 25 years in the IT Industry 14 years with the Fortune 500, small and medium-sized companies Over 10 years in the Federal space Focused Management: A Verified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Software Engineering Institute (SEI) – CMMI Maturity Level-2 SW Rated Company – ISO 20000 Certified Clients from Cupertino to Dubai Accenture, Booz Allen, PWC, Perot Systems, UNISYS, Symantec, General Dynamics, Lockheed Martin, Raytheon, FedEx, DHL, Wal-Mart, Bank of America, Boeing, Freddie Mac, Accredo Health, Kraft, Temple-Inland, Electric Reliability Council of Texas, Jacksonville Electric, NATO, DOD, Dept. of Commerce, USDA… Background: Command/War Planner, Manufacturing/Manufacturing Sys, Healthcare Sys, Data Centers/Infrastructure Most of you had ITIL Awareness? Hit the first wave 10 years ago... 5 https://www.linkedin.com/in/gregrowe1 Our Forum Forum Purpose IT Management Service Management Management Systems Professional Advice Success at Work Purpose Introduction 6 of 30 The Seventeen “Real” Processes A New Process Reference Model Greg Rowe President, KC ITSM Forum greg.rowe@usda.gov Outline Intro The Four Sets of Processes The Process Reference Model Customers Suppliers Intro: Process Model Outputs Process Control Process Enablers Resources Inputs Triggers Reports & Reviews Procedures Work Instructions Roles Metrics Activities Process Improvements People Assets Process Owner Documentation Feedback Objectives Capabilities Resources Intro: The Characteristics of Processes End User Request Fulfillment 1. Customer 2. Trigger 4. Results Service Request for a password reset Prompted for a new password
