Total Quality Management and Quality Management

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Total Quality Management and Quality Management Philosophies Dr. Raghu Nandan Sengupta Professor Department of Industrial and Management Engineering All figures are taken from(unless otherwise mentioned): Introduction to Statistical process

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01
Total Quality Management and Quality Management Philosophies Dr. Raghu Nandan Sengupta
Professor
Department of Industrial and Management Engineering


All figures are taken from(unless otherwise mentioned):
Introduction to Statistical process Control
Douglas. C Montgomery
6th Edition<br>
02
Quality One of the most important decision factor in selection of products/services from competing sets
Understanding and improving quality leads to business success, growth and competitiveness
Can be defined as possession of one or more desirable characteristics for a product/service
ISO 9000 Definition – a degree to which a set of inherent characteristics that fulfils a need or expectation that is stated ,generally implied or is obligatory R.N.Sengupta.IME Dept.,IIT Kanpur,INDIA 2 MBA663:TQM<br>
03
Dimensions of Quality Performance – Will the product do the intended job

Reliability – How often does the product fail

Durability – How long does the product last

Serviceability – How easy it is to repair the product R.N.Sengupta.IME Dept.,IIT Kanpur,INDIA 3 MBA663:TQM<br>