Veterans Centre Review February 20th, 2013 Some

Transcript:Veterans Centre Review February 20th, 2013 Some:
Veterans Centre Review February 20th, 2013 Some brief background Sunnybrook is the largest veterans facility in Canada. We care for 500 of the country’s war veterans who served in Korea and the Second World War. Funding received from both Veterans Affairs Canada and Ministry of Health and Long Term Care. One of the many benefits veterans have at Sunnybrook is access to leading acute and critical care. Some brief background Some brief background What brought us here today? News reports in late 2012 highlighted concerns from a small number of families. Veterans Affairs Canada announced an audit in November Due to the dual funding from the provincial and federal governments, Sunnybrook proposed terms of reference for a review of the beds that are primarily funded by the provincial government. The province supported these terms of reference and recommended that the review be conducted by Dr. Karima Velji from Baycrest Centre for Geriatric Care Karima Velji, RN, PhD, CHE Dr. Velji, Chief Operating Officer and Chief Nursing Executive at Baycrest Centre for Geriatric Care, a global leader in innovations in aging and brain health. Dr. Velji's 10 years of progressive executive leadership success spans the full continuum of care, including acute care, rehabilitation, long term care and community. Objectives of the Review Conduct review of quality of care and supporting system, with a particular focus on complaints process Identify any systemic issues that may be contributing to quality, with a particular focus on complaints process Formulate recommendations to address gaps Suggest action plan to guide implementation Methods Document review Focus groups Interviews Analysis of complaints process Deep dive of selected issues Observation of processes of care Total = 110 people participated (cross section of all level 3 units) Third Party Assessments Accreditation Canada (November 2010) – all 121 standards were met or exceeded, two leading practices were identified; “Flagship for LTC in Canada.” NRC Picker (Sep 2011) – better than provincial average or high performer in overall resident and family response rate and satisfaction; higher family scores. Veterans program is considered to be a leading practice in the field. Better than provincial average on most indicators. Quality Indicators Quality Indicators Provincial Comparison *Sunnybrook is tied for second among its provincial comparators Family Satisfaction Overall Ratings - 2011 Resident Satisfaction Overall Ratings 2011 Focus Groups and Interviews All groups expressed deep respect for the veterans and the privileged position to care for