Windows Troubleshooting Platform Matt Bielman Lead

WTP Overview The WTP is a set of Windows 7 features that enable:
Simple, automated self-help solutions to complex problems
Consistent troubleshooting experiences for Windows 7 end users
Anyone to rapidly build troubleshooting tools
Support organizations to automate known problems
Microsoft and system builders to publish new and updated packs to Windows 7 end users<br>

Windows Troubleshooting Platform demo<br>

Benefits for System Builders A part of Windows 7 and Windows Server® 2008 R2
Many common scenarios that are covered in Windows 7
Open platform that is based on Windows PowerShell
Ability of end users to help themselves
Quick access to common troubleshooting steps for support agents
Usage with applications, hardware, and Windows
Targeted troubleshooting based on PC make or model
Branded troubleshooting experience<br>

How to Build Windows Troubleshooting Packs demo<br>

WTP Architecture Windows Troubleshooting Pack Identification Metadata Localized Resources Windows Troubleshooting Platform Windows PowerShell Runtime Windows Troubleshooting Runtime Engine Host Process
(GUI) Host Process
(Command Line) PowerShell Scripts Platform Cmdlets Root Causes Detection Script Resolution Script Verification Script<br>

WTP Workflow Root
Cause A Root
Cause B Root
Cause C Detected Detected Not Detected Successful Successful Not Run Not Detected Detected Not Run Fixed Not Fixed Checked Root
Cause D Detected Failed Detected Not Fixed Windows Troubleshooting Pack Identification Metadata Localized Resources Root Causes Detection Script Resolution Script Verification Script<br>

Automating a Known Issue demo<br>

Integrating Troubleshooting Packs into Other Experiences demo<br>

Summary The Windows Troubleshooting Platform enables system builders to:
Save support costs by automating common problems
Provide better customer service by integrating troubleshooting packs with existing support experiences
Efficiently build new solutions by using the Windows Troubleshooting Pack Designer<br>

Call to Action Reference troubleshooting packs in local experiences, online content, interactive voice response (IVR), agent workflows, and so on
Work with your support organization and partners to identify areas of opportunity
Build new troubleshooters for your unique experiences
Build configuration-specific troubleshooting by extending common troubleshooting scenarios
Fill out the evaluation form for this presentation<br>

Resources System Builder
Windows 7 Troubleshooting – Known Root Causeshttp://msdn.microsoft.com/en-us/library/ee330866.aspx
MSDT command line argumentshttp://technet.microsoft.com/en-us/library/ee424379(WS.10).aspx
Windows Troubleshooting Platform bloghttp://blogs.msdn.com/mattbie/
Developer
Windows Troubleshooting Platform on MSDN®http://msdn.microsoft.com/en-us/library/dd323778(VS.85).aspx
Microsoft Windows SDK for Windows 7http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c17ba869-9671-4330-a63e-1fd44e0e2505
Windows Troubleshooting Pack Designer CTPhttp://connect.microsoft.com/site919/
Windows PowerShell Getting Started Guidehttp://msdn.microsoft.com/en-us/library/aa973757(VS.85).aspx
End User
Troubleshooting in Windowshttp://windows.microsoft.com/en-US/windows7/Troubleshooting-in-Windows/<br>

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