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They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service.Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. With few exceptions, the service business is viewed as a necessary evil. Servicing products, after they are sold and in customers\' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives.Complicating field service operations in today\'s environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night.This book provides 42 essential rules to benchmark and develop a global service business. You will learn: How to develop a profitable field service strategy and organization How to survey customers and drive improvement in field service operations The impact of poor field service on the bottom line What to do in an emergency What to consider when developing field repair inventories What systems and tools to consider ...and much moreRosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience Phlebotomy: A Customer-Service Approach is a comprehensive phlebotomy text that emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Provides a thorough look at the profession and its techniques and includes the most current safety requirements. Designed for both beginning and continuing students and written in a concise straightforward format. How to Open Your Own In-Home Bookkeeping Service, 4th Edition, written by Julie A. Mucha-Aydlott, CFE, is a value-packed, real-world instruction guide that will help you open and run your own successful bookkeeping service! The In-Home Bookkeeping series has sold over 25,000 copies worldwide and is the most comprehensive and requested set of instructions that teaches you how to start your own bookkeeping business. The 4th edition includes a wealth of information and valuable updated content that will take you through step-by-step instructions for new bookkeeping standards and requirements including Where to Begin, Services and Rates, Sales and Marketing, Bookkeeping Service Instructions, Preparing Taxes, Common Questions and Mistakes, Bookkeeping Accountability, Plus a wealth of Downloadable Forms and Checklist and Industry Resources. The tools and resources included with the 4th edition will give you more value in the industry and help guide you with everything you need to know about opening and running your own successful bookkeeping service! With the author\'s easy to follow writing style and down to earth approach, she shares her real-world journey, firsthand knowledge, and expertise, covering 26 years of self-employment. The Benefits of Reading Books It’s no secret that this world we live in can be pretty stressful sometimes. 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