How It Works - PDF document

1 Page 1 of 3 ZEDO, Inc. CONFI DEN
Page 1 of 3 ZEDO, Inc. CONFI DENTIAL How It Works : ZEDO Support Getting the Most Out of ZEDO Support At ZEDO, you get more than just advanced ad serving technology. You’ll also get a team of experienced and knowledgeable professionals, thorough and detailed documentation and knowledgebase, and open lines of communication – all part of the ZEDO Premier Customer Service package offered to all our clients worldwide.  Basic Training  Implementation Professionals  Dedicated Account Manager  24 / 7 / 365 Technical Support & Service  Online Help  Trafficking Services available Basic Training ZEDO’s Basic Training is a comprehensive overview of the ZEDO system and user interface, lasting between 60 - 90 minutes. Training sessions are done via web conference, on location , or at a local ZEDO office. The trainer will cover basic ZEDO terminology, walkthrough of the ZEDO user interface, explain basic trafficking, setup, and reporting functions, as well as gather information and feedback about topics to cover in your Advanced Training follow - up session. Your advanced training session will be scheduled as needed, and will cover in - depth and complex setups, ranging from custom setups for your specific business needs, or setups ranging across multiple parties, or new and advanced tracking or ad format types. Implementation Phase F

2 or the next 60 - 90 days, your account w
or the next 60 - 90 days, your account will be assigned one or more Implementation Engineers. Our Implementation Engineers are experienced in smooth customer setups, including coordinating custom developmen t requirements, helping to prepare specialized ad formats, and connecting you with other resources at ZEDO, as needed. Your Implementation Engineer will focus on ensuring you have a smooth setup and can “go live” as quickly and painlessly as possible. Ded icated Account Manager Your ZEDO Account Manager will act as your advocate throughout your experience with ZEDO. Account Managers are provided as a single point of contact for all questions and issues that may arise, from Support Cases, to Product Improve ment Requests, to Billing questions, Retraining Requests and more. Page 2 of 3 ZEDO, Inc. CONFI DENTIAL How It Works : ZEDO Support 24 /7/ 365 Technical Support Our General Support team is standing by 24 hours a day, 7 days a week, to answer your technical questions. All cases are replied to within an hour, and many case s are resolved within one business day. Our skilled Technical Support team can assist you with tag implementation, campaign setup, optimization, inventory structuring, generating reports, uploading rich media, analyzing excessive or unexpected defaults an d publisher payouts. ZEDO Support can also assist in some advanced features such as S

3 elf Service Advertising, ZEDO API, Ad H
elf Service Advertising, ZEDO API, Ad Hoc reports , Behavioral Targeting, and Ad Network Revenue Maximizer (Ad Net Rev Max). Support Tab Online Support Tickets All Support Requests are tracked online, in our Support Tab. You can access all cases you have submitted, as well as any other cases submitted by other users in your account. Figure 1 : ZEDO Support Tab: Open Cases by User All Support Tic kets for your account will be accessible for up to 90 days in the user interface. Page 3 of 3 ZEDO, Inc. CONFI DENTIAL How It Works : ZEDO Support Chat Support Our Support Team is also available to help you quickly using our Chat Support System. Chat Support is also accessible in the Support Tab, by clicking . Searchable Knowledgebase Our searchab le, growing Knowledgebase is also found in the Support Tab of the User Interface. More Resources You’ll also find Training Videos, Downloadable PDF’s, a complete ZEDO User Manual, and access to API Tech Docs. Looking for more? Your feedback is greatly appreciated. If there’s something missing in the ZEDO Support Package, or if we can help you further in any way – please reach out and let us know. Your Account Manager, Implementation Engineer, Sales Executive, and Support Team are standing by! Figure 2 : ZEDO Chat Support Window Figure 3 : Online Knowledebas