Becky Baumann Commercial Services Group Contractual agreement Solid documentation Different type of obligation An Agency With A View Costeffective Built for followup Shows seriousness Solid partner to consult and handle issues ID: 804560
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Slide1
Relocation Payback Agreement Collections
Becky Baumann
Commercial Services Group
Slide2Contractual agreement
Solid documentation
Different type of obligation
An Agency With A View
Slide3Cost-effective
Built for follow-up
Shows seriousnessSolid partner to consult and handle issues
Litigation
Collection Agency Benefits
Slide4Documentation
Urgent
and Consistent ProcessNon-DiscriminationBuy-In From Company
Willingness
To Be Fair
Key
To
Successful
Collections
Slide5Business Manager notifies the payroll department/mobility team
Business Manager discusses the terms of the payback with employee when possible.
Payroll deducts wages when applicable from last paycheckPayroll informs mobility team of balance remaining Mobility team sends out one or two letters
Legal team writes a letter or in-house collections team attempts to collect
All in-house efforts are ignored and balance is sent to
the agency to
collect
Option 1: Substantial
In-House
E
fforts
Slide6Employee Resigns or Leaves
Business Manager notifies Payroll regarding termination
Payroll may or may not deduct from last check
Mobility Team sends out a letter requesting balance due- 15 day demand
Mobility Team sends account to
the agency for
collection efforts
Option 2:
Limited
In-House Resources
Slide7Employee terminates
Payroll completes final deductions when possible
Mobility Manager sends a letter informing employee that the agency will be contacting them to make arrangements for balance owed.
Agency begins
collection process
Option 3: Complete Outsource
Slide8Track record
Understands dynamics of balance owed- gross up issues
Data securityComplianceUnderstands company culture
Audit capabilities
Strong communication and reporting
FDCPA
Collection Agency Attributes
Slide9State
Years
State
Years
Alabama
6
Montana
8
Alaska
6
Nebraska
5
Arizona
6
Nevada
6
Arkansas6New Hampshire3California4New Jersey6Colorado6New Mexico6Connecticut6New York6Delaware3North Carolina3Florida5North Dakota6Georgia6Ohio15Hawaii6Oklahoma5Idaho5Oregon6Illinois10Pennsylvania4Indiana10Rhode Island15Iowa10South Carolina3Kansas6South Dakota6Kentucky15Tennessee6Louisiana10Texas4Maine6Utah6Maryland3Vermont6Massachusetts6Virginia5Michigan6Washington6Minnesota6West Virginia10Mississippi3Wisconsin6Missouri10Wyoming10
Statute
of
limitations
Slide10Becky Baumann
Commercial Services Group
bbaumann@collectcsg.com502-744-5758Questions?