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Benchmarking for Decision-making Benchmarking for Decision-making

Benchmarking for Decision-making - PowerPoint Presentation

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Benchmarking for Decision-making - PPT Presentation

Dr Lou Guthrie Director Benchmarking Institute Michelle Taylor Senior Research Analyst Benchmarking Institute Session Outline Nacubo 2016 The Benchmarking Process Planning Analysis Tools for Decision Making ID: 714121

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Slide1

Benchmarking for Decision-making

Dr. Lou Guthrie, Director, Benchmarking Institute Michelle Taylor, Senior Research Analyst, Benchmarking InstituteSlide2

Session Outline: Nacubo

2016The Benchmarking ProcessPlanningAnalysis -- Tools for Decision MakingIntegration and ActionExamples of Using Benchmark Results for Decision-making Benchmarking Projects for Community CollegesSlide3

Exciting & Difficult Time

for Community Collegeshttps://www.youtube.com/v/cse5cCGuHmE?version=3&start=1269&end=1394&autoplay=1&hl=en_US&rel=0Slide4

Exciting & Difficult Time for Community Colleges

Stagnant/declining fundingDeclining enrollmentHigher tuition and other costs for studentsPressure to increase student successDiverse students with varying educational needsDemand for more transparency & accountabilitySlide5

Challenge is to produce an additional

5 million graduates by 2020 with less fundingSlide6

The Benchmarking ProcessSlide7

What is benchmarking?Benchmarking is the process of comparing one's business processes and

performance metrics to industry bests or best practices from other industries.Simply put, benchmarking is comparing your college to other collegesThree formats:One-on-one Group of peersNational data sets Slide8

Peer BenchmarkingSlide9

Benchmarking is most productive when it is a formal process.Slide10

Types of Benchmarking

InternalGenericCompetitiveSlide11

Value of Benchmarking

Quality improvementAssessment of current conditionsTells college’s storySlide12

Code of Conduct for Benchmarking

www.apqc.orgLegalExchangeConfidentialityUse of informationContactsPreparationCompletionSlide13

Benchmarking StepsSlide14

Planning:

Identify what is to be benchmarkedWhat is the purpose of the benchmark project?Comparing your costs or processes to others to see where you standLooking for ways to reduce costs, increase satisfaction, etc.

Trying to determine where to concentrate management/control efforts

Forecasting, goal setting, strategic planning

Meet with subject matter experts

What

are the critical success factors of my organization?

What are the key elements that tell me how well my

department/unit

is doing?

What are the most important things I do for my customers

?Slide15

Planning:

Identify What to BenchmarkKey Performance IndicatorsStrategic PlanMission & Vision StatementsValues StatementLook at your college sources.Slide16

Planning: Identify what is to be benchmarked

Do Background Research Looking for:Should do before you meet with subject matter experts InternetProfessional AssociationsInterviews w/ expertsPreviously done benchmarking projectsOn-going projects

Articles on the subject

Potential comparative institutions

Do we need to design and implement our own benchmarking project to find the answers we need? Slide17

Benchmarking StepsSlide18

Planning:

Identify comparative institutionsWho is comparable?Tips:Geographic locationSimilar function

Same processes

Similar organizational structure

Similar size or population

Look to professional associations for comparative institutions

Ask subject matter experts

Linked In and other social media

On-line research

Invite twice as many institutions as you would like to have participateSlide19

Planning: Identify comparative institutions

No such thing as apple to apple comparisons Don’t look for perfect matches in your peersSlide20

Can you spot the differences?

Or the similarities?Slide21

Not having an identical twin is no excuse for not benchmarking.Slide22

Peer Selection Criteria

Do you have a list of peer colleges you use?Do you want to just look at colleges in your state?Do you want to look at colleges that compete with you?Do you want to look at colleges that best “match” you?Slide23

How to Select Your Peer Comparison Group

Campus EnvironmentInstitution TypeInstitutional ControlAcademic CalendarCredit EnrollmentMinority StudentsPercent State Revenue

Operating Budget

Faculty Unionized

Service Area Population

Unemployment Rate

Household Income

Service Area Percent MinoritySlide24

Recommendations:

Choose peers based on your situation, needs and goals Slide25

Benchmarking StepsSlide26

Analysis:

Collecting and Benchmarking the DataFirst Step: Determine data collection methodUtilize Existing Databases/ProjectsDYI Benchmarking ProjectsUsing a pre-existing benchmark projectWhat is sample size

Are the colleges similar to yours

Are peer comparisons available

Are definitions clear

Is data verifiedSlide27

Benchmarking Survey:

A Variety of Metrics Are NeededCostsQualityProductivityEfficiencyCustomer Satisfaction

Turn-around Time

Down Time

Rework Rates

Background Metrics

Definitions

You can’t benchmark without good definitions. Slide28

Benchmarking StepsSlide29

Benchmark Data Does Not Require Accounting Accuracy

Estimates are acceptableNo two organizations collect costs the same wayLooking for significant differencesSlide30

Gap Analysis

52%Cohorts

Fall-Fall Persistence

Gap

XYZ COLLGE

Aspirational BenchmarkSlide31
Slide32

Analysis involves examining the interplay between variables

For example:between cost and satisfactionbetween frequencies and costsbetween background data and costsbetween costs and turn-around timebetween cost and efficiencySlide33

High Sat. & Low CostSlide34

Benchmark Data:

What we’ve learned thus far:Is Directional Is Not of Accounting AccuracyNo Two Organizations, Sites, Processes are the SameData are a Tool for ComparisonGetting the Data Takes Considerable Time, Effort & ResourcesGetting the Data is Only the Halfway Mark Slide35

Measurement Error from the RespondentSlide36

QuestionsSlide37

Examples of Using Benchmark Results for Decision-making Slide38

Benchmarking StepsSlide39

Benchmarking Can Be Used

AccreditationStrategic PlanningMonitor KPI ProgressReporting to ConstituentsPerformance FundingTo Set Realistic GoalsTo Inform DecisionsTo Improve ProcessesTo Find Best PracticesTo Show Strengths & Opportunities for Improvement Slide40

Graduation and Transfer rate: 42%

Peer group: 15 out of 30Select Key Performance IndicatorFind the gapIncrease student success as measured by the graduation and transfer rate by 5%

1

2

Design improvement strategy

4

75

th

percentile is at 52%

Set the goal

3

Find best practices

Implement improvement

strategySlide41
Slide42
Slide43
Slide44
Slide45
Slide46
Slide47

Recognizing “Best Practices”The Practice is Clearly Superior

The Quantified Opportunity is LargeExpert JudgementThe Same Practice RecursPractice Will Work In Varying SituationsSlide48
Slide49
Slide50

What are some decisions your college is in the process of debating?Discuss how benchmarking can contribute to making a decisionSlide51

Benchmarking Projects for Community CollegesSlide52

Tools for Community CollegesCCSSE

http://www.ccsse.org/Ruffalo Noel Levitz https://www.ruffalonl.com/IPEDS http://nces.ed.gov/ipeds/IDEA’s SRI http://ideaedu.org/services/student-ratings-of-instruction/VFA http://vfa.aacc.nche.edu/Pages/default.aspxGallup/Purdue http://www.purdue.edu/newsroom/gallup/NACUBO Benchmarking toolhttp://www.nacubo.org/Research.html

Tuition Discounting Study

Commonfund

Study of Endowments

Student Financial Services Survey

AAUP Faculty Compensation Survey

https

://research.aaup.org

/Slide53

Tools for Community CollegesLumina Foundation Affordability Benchmark for Higher

Educationhttps://www.luminafoundation.org/news-and-events/affordability-benchmarkComplete College Americahttp://completecollege.org/Achieving the Dreamhttp://achievingthedream.org/resourcesAPQC PCF for Educationhttps://www.apqc.org/benchmarking-portalInstitute for College Access & Success – College Insight Projecthttp://ticas.org/college-insightSlide54

Tools for Community CollegesCulturally Engaging Campus

Environmentshttp://cece.indiana.edu/Data Sharing ConsortiumsAPPA (Physical Plants)http://appa.org/index.cfmHelp Deskhttp://www.metricnet.com/HR Benchmarkinghttps://www.shrm.org/research/benchmarks/pages/default.aspxSlide55

Tools for Community CollegesBenchmarking Institutehttps://benchmarkinginstitute.org

/National Community College Benchmark Projecthttps://nccbp.org/Cost and Productivity Projecthttps://costandproductivity.org/Non-credit Education and Workforce Training Benchmark Projecthttp://workforceproject.org/Maximizing Resources for Student Successhttp://maximizingresources.org/Slide56

National Community College Benchmark Project

https://nccbp.org/Slide57

Cost and Productivity Project

https://costandproductivity.org/Slide58

Non-credit Education and Workforce Training Benchmark Projecthttp://workforceproject.org/Slide59

Maximizing Resources for Student Successhttp://maximizingresources.org/Slide60

CCSSE

http://www.ccsse.org/Slide61

Ruffalo Noel Levitz https://www.ruffalonl.com/Slide62

IPEDS

http://nces.ed.gov/ipeds/Slide63

IDEA’s SRI

http://ideaedu.org/services/student-ratings-of-instruction/Slide64

VFA http://vfa.aacc.nche.edu/Pages/default.aspxSlide65

Gallup/Purdue http://www.purdue.edu/newsroom/gallup

/Slide66

NACUBO

http://www.nacubo.org/Research.htmlSlide67

AAUP Faculty Compensation Surveyhttps://research.aaup.org/Slide68

APQC – American Productivity and Quality Center

https://www.apqc.org/benchmarking-portalSlide69

Conclusions

Benchmark what is important to your organizationMatch data to your goals, strategies and mgmt. demandsBenchmarking requires self assessment.Focus on areas in your operation that need improvementEasier to use existing tools rather than creating your own benchmark studiesSlide70

Final Conclusion:

Benchmarking is Only As Useful as You Make ItUse the resultsSet goalsImplementSlide71

QuestionsLou Guthrie

louguthrie@jccc.edu913-6469-8500Michelle Taylormichelletaylor@jccc.edu913-469-3831