PDF-(READ)-Through the Patient\'s Eyes: Understanding and Promoting Patient-Centered Care

Sponsored by the PickerCommonwealth Program for PatientCentered CareIn this comprehensive researchbased look at the experiences and needs of patients the authors explore models of care that can make hospitalization more humane Through the Patients Eyes provides insights into why some hospitals are more patientcentered than others how physicians can become more involved in patientcentered quality efforts and how patientcentered quality can be integrated into health care policy standards and regulations The authors show how by bringing the patients perspective to the design and delivery of health services providers can improve their ability to meet patients needs and enhance the quality of care. Finding the heart of transformed healthcare. “I fear the inevitable day on which I will become a patient. What chills my bones is indignity. It is the loss of influence on what happens to me. It is the image of myself in a hospital gown, homogenized, anonymous, powerless, no longer myself. That’s what scares me: to be made helpless before my time.” . Medical Home . Neighborhood. March 29, 2014. Jean Malouin, M.D., M.P.H.. Medical Director, Value Partnerships.  .  . Agenda. Defining the PCMH-N concept. BCBSM PGIP Overview. The BCBSM PCMH Neighbor . Service Excellence. , . Patient- and Family-Centered Care . & . You. Exceptional Standard of Service. Service Excellence. Patient- and Family- Centered Care. Approachability and Appearance. Who Do You Serve?. BY Dr . Simbo. Davidson. WHAT IS PATIENT-CENTERED CARE? AND HOW MAY WE ACHIEVE IT?. What participants will learn. Core elements of patient centered care. Facilitators and Barriers to patient centered care. Working . T. hrough . T. he . M. aze . of a . New . R. esearch . O. pportunity. David Cella, PhD. Zeeshan Butt, PhD. Center for Patient-Centered Outcomes. Institute for Public Health and Medicine. Northwestern University Feinberg School of Medicine. Service Excellence. , . Patient- and Family-Centered Care . & . You. Exceptional Standard of Service. Service Excellence. Patient- and Family- Centered Care. Approachability and Appearance. Who Do You Serve?. Sam JW Romeo, MD, MBA. sjwromeo@tower-health.com. 1. Love of God & Family. 2. My Medical Home Family. 3. Patient Centered Medical Home. Medical Home History---1966 to 2014. . 4. Also know a little something about building a real life Medical Home. Building Leaders – Transforming Hospitals – Improving Care. 1. 45 YEARS OF DELIVERING RESULTS. HealthTechS3. is a 45 year old, award-winning healthcare consulting and strategic hospital services firm based in Brentwood, Tennessee with clients across the United States. . Friday, October 5, 2012. Transplant . Center Growth and. Management Best Practices. 1. . Institutional Vision and Commitment. 2. Dedicated Team. 3. Aggressive Clinical Style. 4. . Patient and “Family” Centered Care. Sharon . Manne, PhD. Professor of Medicine. Division of Medical Oncology, Section of Population Science. Rutgers Robert Wood Johnson Medical School. Associate Director, Cancer Prevention, Control, . and Population . MB;BS, DA, FRCA. Consultant Anaesthetist/ Intensive Care Physician. Paelon Memorial Clinic. sylvia@paelonmemorial.com. contact@paelonmemorial.com. www.paelonmemorial.com. 0909 360 8138. Definition. Providing care that is respectful and responsive to individual patient preferences, needs and values and ensuring that patient values guide all clinical decisions.. Patient-centered care for chronic illness is founded upon the informed and activated patient, but we are not clear what this means. We must understand patients as subjects who know things and as agents who do things. Bioethics has urged us to respect patient autonomy, but it has understood this autonomy narrowly in terms of informed consent for treatment choice. In chronic illness care, the ethical and clinical challenge is to not just respect, but to promote patient autonomy, understood broadly as the patients\' overall agency or capacity for action. The primary barrier to patient action in chronic illness is not clinicians dictating treatment choice, but clinicians dictating the nature of the clinical problem. The patient\'s perspective on clinical problems is now often added to the objective-disease perspective of clinicians as health-related quality of life (HRQL). But HRQL is merely a hybrid transitional concept between disease-focused and health-focused goals for clinical care. Truly patient-centered care requires a sense of patient-centered health that is perceived by the patient and defined in terms of the patient\'s vital goals. Patient action is an essential means to this patient-centered health, as well as an essential component of this health. This action is not extrinsically motivated adherence, but intrinsically motivated striving for vital goals. Modern pathophysiological medicine has trouble understanding both patient action and health. The self-moving and self-healing capacities of patients can be understood only if we understand their roots in the biological autonomy of organisms. Taking the patient as the primary perceiver and producer of health has the following policy implications: 1] Care will become patient-centered only when the patient is the primary customer of care. 2] Professional health services are not the principal source of population health, and may lead to clinical, social and cultural iatrogenic injury. 3] Social justice demands equity in health capability more than equal access to health services. James W. Mold, MD, MPH. Emeritus Professor of Family and Preventive Medicine. University of Oklahoma. Objectives. After participating in this forum, you will be able to.... Explain key differences between person-centered care and problem-oriented care. the Patient-Centered Medical . Home. F. Daniel Duffy, . MD, MACP. Dean. Oklahoma Health Care Authority Retreat. August 27, 2010. Plan for Presentation. Patient Centered Medical Home. OU School of Community Medicine Vision.