Choose BAPV5 Actual Materials and Ensure Your Success - PDF document

2 We need to make it clear that we have fully explored the solution market, and wehave considered a range of approaches to meeting the objectives of this project.22. The threat posed to the organisation from cyber attack, and therefore thejustification for this project, needs to be clearly articulatedsituation, options considered, analysis of costs and benefits, risk assessment andrecommendations. Therefore, options A, B and C are correct answers, as they cover 18 / 20 Choose BAPV5 Actual Materials and Ensure Your Success D. Prepare a Benefits Realisation ReportAnswer: Asocial feasibility. It would also help to estimate their expected benefits, costs, risksand impacts on the organisation and its stakeholders. A Feasibility Study would20.A business analyst and a project manager are producing a business case for aninitiative, which aims21. The benefits of cyber security will be hard to describe in quantitative terms, so wewill need to describe these qualitatively. 17 / 20 Choose BAPV5 Actual Materials and Ensure Your Success D. Create PersonasE. Define Current user needs or problems.emotions that a user goes through when interacting with a product or service. It helpsto identify the pain points and opportunities for improvement in the user experience.19.The board of Jackson Holding wants to save money on its purchases byintroducing a new procurements system Before preparing the business case, what 16 / 20 Choose BAPV5 Actual Materials and Ensure Your Success 17.How would a business analyst use a Target Operating Model (TOM) in gapanalysis?Therefore, option A is the correct answer, as using a TOM in gap analysis would helpto assess how far the organisation’s current activities support the desired situation.18.Efua is planning to use Design Thinking to improve the m-store customerexperience She has asked you to suggest good techniques to help with the different 15 / 20 Choose BAPV5 Actual Materials and Ensure Your Success if any further intervention is required, which of the following would be the MOSTvaluable?SWOT analysis would help to identify the strengths and weaknesses of theorganisation’s current situation, such as the gaps in staff training, the state of the 14 / 20 Choose BAPV5 Actual Materials and Ensure Your Success according to their requests and preferences. It depends on activity b and precedesactivity d. Activity d (monitor lending usage) is a monitoring activity that tracks and15.Jayon has been asked to explain the gap analysis process to a new colleague.Which THREE of the following SHOULD Jayon cover?compare the desired situation and existing situation, and consider possible actions toaddress the gaps. Therefore, options A, B and C are correct answers, as they cover16.Maria is a business analyst working for a large supermarket chain, where she hasbeen asked to work on a project exploring the potential opportunities of wearable 13 / 20 Choose BAPV5 Actual Materials and Ensure Your Success pricing, as this would help the customer to make an informed decision and reducetheir anxiety. Option B is not a correct answer, as it does not match the elements ofrepresents an opportunity for improvement, not a feeling of the customer. Option D isnot a correct answer, as it does not match the elements of the customer journey map14.A local council has decided to completely redesign the way it provides librarylending services it plans to stop lending books and move towards an entirely online e- 12 / 20 Choose BAPV5 Actual Materials and Ensure Your Success or assumptions. Option C is not a correct answer, as use case diagram is not atechnique for identifying underlying causes of a problem with declining sales. Use13.The customer journey map below was created for Eyes 4'U. a chain of high streetopticians. This shows the journey of a person who is 67 years old and retired with alimited pension and active social life.What are the MOST LIKELY statements to be in Box F and Box 6? A. F concern at cost 6 provide clearer information on options and pricingthoughts, feelings, touchpoints and opportunities. Therefore, option A is the correctanswer, as it matches the elements of the customer journey map for Box F and Box 6. 11 / 20 Choose BAPV5 Actual Materials and Ensure Your Success organisation. It helps to indicate their motivation, satisfaction and performance withinthe organisation. Option D is not a correct answer, as their scope of responsibilities isthat Sara is likely to have learnt about the sponsor from the organisation chart. Theirpreferred management style is the way or approach that the sponsor uses to lead or12.A large retail company has asked a business analyst to investigate a problem withdeclining sales 10 / 20 Choose BAPV5 Actual Materials and Ensure Your Success customers perceive different brands in the market. They may also include customerreviews, ratings and feedback that can help measure customer satisfaction andorganised internally, but it does not indicate how customers view its products orservices externally. Option D is not a good choice, as the company’s complaints11.On joining a new company. Sara spent time reviewing the company's organisationchart She was particularly interested in the sponsor of the project she is joining 9 / 20 Choose BAPV5 Actual Materials and Ensure Your Success Explanation:A stakeholder management strategy is a plan for how to engage and communicatethe grid before and after his role change. Watch means to monitor the stakeholder’slevel of interest and influence and keep them informed of relevant developments. This10.Halliday Holdings is embarking on a programme to improve its customerexperience. On joining the programme. Natasha wants to gain an understanding of 8 / 20 Choose BAPV5 Actual Materials and Ensure Your Success New business policies and processes will be introduced, which may temporarilyreduce productivity.Intangible costs include the temporary reduction in productivity due to the introductionof new business policies and processes. Intangible benefits include the enhancement9.A business analyst is reviewing the stakeholder management strategy for a highprofile Human Resources (HR) project Following an organisational restructure, 7 / 20 Choose BAPV5 Actual Materials and Ensure Your Success one of the owners of AlpineTrails or someone appointed by them. Option E is not acorrect answer, as competitor is not represented in this scenario. Competitor refers to7.IT services has commissioned a new desktop PC replacement project that has beenfunded and running for three months, with a fully-engaged sponsor and programmeinterviews and has not attended any of the project meetingsWhat position on the power interest and does the head of IT services currently8.A business case contains the following in its management summary:'The recommended option meets the new regulatory requirements. It will ensure our 6 / 20 Choose BAPV5 Actual Materials and Ensure Your Success measures have been considered in the qualifications of production employees. OptionB is not correct, as internal business process measures have been considered in the6.AlpmeTrails is a company that specialises in offering tailored walking holidays Thecompany was set up by two people, who each own 50% of the business AlpineTrailscustomers.An agreement was recently reached with WalkNation. a national walking organisation, 5 / 20 Choose BAPV5 Actual Materials and Ensure Your Success useful for communicating changes that involve new technology or software, as itallows the users to interact with the system and provide feedback. Therefore, option Dteam would be split. Option B is not a good choice, as a business activity model is ahigh-level view of the business activities that take place within an organisation. It5.A company is reviewing its critical success factors and key performance indicatorsSo far. it has key performance indicators for the following 4 / 20 Choose BAPV5 Actual Materials and Ensure Your Success them, not the risks themselves.Reference: BCS Practitioner Certificate in BAP Specimen, page 14.3.The management of a chain of hotels has decided that one of its critical successfactors (CSF) is to 'provide excellent customer service' The below measures haveCSF ‘provide excellent customer service’, as they measure aspects of customersatisfaction and loyalty that are directly related to the quality of service provided by4.A report has been created into improving the scheduling of physio appointments ata major hospital An extract reads 'The scheduling team have a strong set of skills that 3 / 20 Choose BAPV5 Actual Materials and Ensure Your Success 1.At a recent Board Meeting the Directors of an office fitting company ratified thecompany's mission as:meeting or undercutting all its competitors’ prices. Option B is too narrow and doesnot capture the essence of the organisation’s purpose. Option C is too vague and2.John has been working on a business case for opening up the overseas market tonew products He has been asked to document the risks What SHOULD he do to 2 / 20 Choose BAPV5 Actual Materials and Ensure Your Success