7 Outstanding and Valuable KPIs for Your Charitable organization - PDF document

As the driving force behind numerous significant social and environmental problems, nonprofit organizations play a crucial role in society. While nonprofits are inherently driven by their mission and purpose, they still need to measure their success and track their progress towards their goals. Key performance indicators (KPIs) are an essential tool for nonprofits to track their performance and make informed decisions. In this article, we’ll go over seven fantastic and essential KPIs to consider when choosing data solutions for nonprofits . Donor Retention Rate: Donor retention rate is the percentage of donors who continue to give to your nonprofit after their initial gift. A high donor retention rate indicates that your nonprofit is effectively engaging and retaining donors, which is essential for long - term susta inability. To calculate the donor retention rate, take the number of donors who gave in the previous year and divide it by the number of donors who gave in the current year. Then, multiply by 100 to get a percentage. Fundraising ROI: Fundraising return on investment (ROI) measures the effectiveness of your nonprofit’s fundraising efforts. This KPI looks at the amount of money your nonprofit has raised compared to the cost of fundraising. To calculate fund raising ROI , divide the total revenue from fundraising efforts by the total cost of fundraising. A higher fundraising ROI indicates that your nonprofit is efficient at raising funds and can make the most of its resources. Volunteer Retention Rate : Voluntee rs are a valuable resource for nonprofits, and volunteer retention rate measures the percentage of volunteers who continue to serve after their initial engagement. A high volunteer retention rate indicates that your nonprofit has a strong volunteer program and is providing a positive experience for volunteers. To calculate the volunteer retention rate, take the number of volunteers who served in the previous year and divide it by the number of volunteers who served in the current year. Then, multiply by 100 to get a percentage. Program Expense Ratio: Program expense ratio is the percentage of expenses that your nonprofit allocates to program - related activities. This KPI measures the efficiency of your nonprofit’s spending and ensures that a significant porti on of your budget is dedicated to fulfilling your mission. To calculate program expense ratio, divide the total program expenses by the total expenses. A higher program expense ratio indicates that your nonprofit is allocating its resources effectively. Im pact Per Dollar : Impact per dollar measures the amount of impact your nonprofit is generating per dollar spent. This KPI is essential for demonstrating the effectiveness of your nonprofit’s programs and communicating the value of your work to donors and stakeholders. To calculate impact per dollar, divide the total impact generated by your nonprofit by the total amo unt of money spent. A higher impact per dollar indicates that your nonprofit is creating meaningful change with its resources. Social Media Engagement : Social media engagement measures the level of engagement your nonprofit receives on social media platfor ms. This KPI is important for nonprofits to reach a broader audience, engage with supporters, and build brand awareness. To measure social media engagement, track metrics such as likes, comments, shares, and followers. A higher social media engagement rate indicates that your nonprofit is successfully engaging with its audience and building a strong online presence. Program Outcome Measurement : Program outcome measurement is a KPI that measu res the impact of your nonprofit’s programs on their intended beneficiaries. This KPI is essential for demonstrating the effectiveness of your nonprofit’s programs and ensuring that they are achieving their intended outcomes. To measure program outcomes, t rack metrics such as the number of people served, the percentage of participants who achieved their goals, and the impact of your programs on the community. In conclusion , KPIs are essential for nonprofits to track their performance and make informed decis ions. The seven KPIs outlined in this article are crucial for measuring the effectiveness of your nonprofit’s fundraising, volunteer programs, social media engagement, and impact. � Keep learning with us, visit us at https://humanata.ca You can reach us at • 5 - 2164 Montreal Road, Suite 8053, Ottawa, ON K1J 1G4 • Email: hello@humanata.ca • Phone: +1 (343) 552 - 7500