CULTURAL INTELLIGENCE Student Engagement in a - PowerPoint Presentation

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CULTURAL INTELLIGENCE

Student Engagement in a Multicultural Context

Presented

to

RSO

Advisors

University of Arkansas

Feburary

2017

By Rosa Edwards

What

is Cultural Intelligence?Cultural intelligence, cultural quotient or CQ, is a theory within management and organizational psychology

Addresses the need to understand the impact of an individual's cultural background on their behavior for effectiveness, and measuring an individual's ability to engage successfully in

any

environment or social setting.

http://en.wikipedia.org/wiki/Cultural_Intelligence

What

is Cultural Intelligence?CQ has been gaining acceptance throughout the business community.

CQ teaches strategies to improve cultural perception in order to distinguish

behaviors driven by culture

from those specific to an individual. CQ suggests that if we allow knowledge and appreciation of cultural differences to guide our responses, we will see better results.

http://en.wikipedia.org/wiki/Cultural_Intelligence

What

is Cultural Intelligence?Not a list of do’s and don’ts but an understanding of worldviews and motivationsPeople with

high Cultural Intelligence

are regarded as better able to successfully blend

into any cultural environment and interact successfully

Why does it matter?

Essential to getting below the surface and understanding people at the core of who they are.Communication is enhanced when we add CQ to our non-verbal communication. Increased ability to serve those who are different than us. Increased comfort with encouraging diversity within a group = more diverse group!

The Cultural Iceberg

http://monicasculture.blogspot.com/2009/02/week-4-understanding-culture-levels-of.html

The Cultural Iceberg

http://www.clearingmagazine.org/online/archives/3023

Getting Under the SurfaceFun With Advertising Jingles

Cultural Sayings“A man’s home is his castle” vs “Mi Casa, Su Casa” (My house is your house) “God helps those who help themselves” vs “A single bracelet does not jingle”“The squeaky wheel gets the

grease” vs “The

duck that quacks the loudest gets

shot” “Take care of number 1” vs “I am because we are”“Winning is everything” vs “It’s not how you win it’s how you play the game”

Getting Under the SurfaceGetting at the Bottom 90%

Ask “Why?” 5 times What things did you “pretend” as a child? Work on your own cultural intelligence

Creating a Culturally Intelligent OrganizationBuild Trust.

Cultural differences tend to bring out distrust – we tend to trust people “like us” more. To build trust, encourage follow through and reliability, develop consistent structures, and highlight shared successes. Grow Engagement. Offer multiple ways for people to participate and give input. Leverage diversity for the benefit of the group.

Creating a Culturally Intelligent OrganizationUtilize positive influence.

Watch for chances for positive reinforcement and other encouragements of great cultural interaction at work. Be authentic. Cultural intelligence is not about always making changes. CQ means you can be authentic you even while adapting behaviors and procedures to incorporate other approaches. It’s ok to have non-negotiables.

Creating a Culturally Intelligent Organization

Assume the best. Research has found two facts about humans that make cultural interactions challenging: 1) We tend toward suspicion of others and 2) that suspicion is greatest when people are different than we are. Cultural intelligence pauses to consider cultural differences and seeks to build bridges, rather than pile on suspicions.

Resources

http://www.culturalq.com/selfassess.html (free)- Cultural Strategic Thinking- Cultural Motivation- Cultural Behaviorwww.acrosscultures.com ($50; group discounts available)Brooks Peterson:

Cultural Intelligence: A guide to working with people from different cultures

David Livermore

Leading with Cultural Intelligence Cultural Intelligence: Improving your CQ to Engage our Multicultural World (self-assessment in appendix B)http://davidlivermore.com/2013/02/26/how-to-create-a-culturally-intelligent-organization/ Elizabeth Warnock

Fernea

,

Guests of the SheikKhalid Hosseini

(

The

Kite

Runner, A

Thousand Splendid

Suns)