Developed by the University of Wisconsin Oshkosh and Wisconsin Department of Health Services Learning Points Learn to project a professional image Understand the rules and guidelines of your job ID: 602358
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Slide1
5 Steps to Professional Success
Developed by the:
University of Wisconsin Oshkosh
and
Wisconsin Department of Health ServicesSlide2
Learning Points
Learn to project a professional imageUnderstand the rules and guidelines of your jobKnow how to work within a teamUse customer service techniques for the best client/resident careSlide3
5 Steps to Professional Success
Put Your Best Foot ForwardKnow the Rules of the RoadDon’t Travel AloneRemember the DestinationCelebrate Your JourneySlide4
Step #1: Put Your Best Foot Forward
Appearance (How you look)Communication (What you say)Performance (What you do)Attitude (How you approach your work) Slide5
Step #2: Know the Rules of the Road
Work RulesCare PlansThe Caregiver LawReporting MisconductReporting ChallengesWhy Caregivers Fail to ReportSlide6
Step #3: Don’t Travel Alone
TeamworkCharacteristics of a Team PlayerTeam Building ActivitySlide7Slide8Slide9
Successful Relationships
Friends vs. colleaguesToo much informationCourtesy vs. familiarityGossip and the grapevineHot button issuesGetting along with the bossDealing with difficult co-workersSlide10
Step #4: Remember the Destination
Professionalism is a means of reaching your goalThe goal is providing high quality careActivity:Think of those in your care as customersThink about your own experiences as a customerSlide11
Step #5: Celebrate Your Journey
Stay ConnectedKeep LearningInspire Your WorkplaceEnjoy Your Trip!Slide12
Learning Points Review
Learn to project a professional imageUnderstand the rules and guidelines of your jobKnow how to work within a teamUse customer service techniques for the best client/resident careSlide13
d
eveloped by
The Wisconsin Caregiver Project
University of Wisconsin Oshkosh
Center for Career Development (CCDET)
www.uwosh.edu/ccdet/caregiver