Coordinated Entry: Case Conferencing - PowerPoint Presentation

Coordinated Entry: Case Conferencing

Introductions Gordon Sullivan, MPA Program ManagerGordon@collaborative-solutions.net Jill Robertson, MSProgram ManagerJill@collaborative-solutions.net

Today’s Objectives Understand how Case Conferencing fits into Coordinated EntryDiscuss benefits of Case Conferencing as a tool for coordinating services for program participantsReview Community Agenda Examples Get your Questions Answered!

Let’s take a poll! Using your smart phone (it might already be in your hand!), go to www.menti.comEnter code: 87 01 93

CES – Reminder / Back to the Basics A centralized process designed to streamline program participant intake , assessment, and provision of referralsGoals of Coordinated Entry: Reduce the burden on people in a housing crisis Identify the most appropriate housing resource to facilitate a rapid and permanent exit from homelessnessPrioritize the most vulnerable households for housingSupport people in real-time to avoid the traumatic experience of homelessness whenever possibleCollect system-wide data to inform necessary shifts in resources, identify gaps, etc.

CES: Moving to Systems Approach Moving from: Agency performance Unique agency intake Planning in silos Haphazard decision-making Housing readiness Automatic project renewal Outdated program models Housing the next in line My Program My Clients Transforming to: System performance Coordinated Entry System Action Plan Data-driven decisions Housing First Higher performing program funding Best practices Prioritizing / serving most vulnerable Our System Our Clients

Diversion within the CES Rapid Re-housing Temporary Shelter Market Rate Housing Community-Based Housing, Services and Supports Diversion Street Outreach Permanent Supportive Housing Transitional Housing Coordinated Entry Core Components – Access Assessment Prioritization Referral and Housing Placement Targeted Prevention Households avoid homelessness

Case Conferencing & Data Privacy Collecting and sharing clients’ personal information is often necessary in helping to resolve their housing crisis Decisions about the type of services most appropriate for clients and determining who is most vulnerable is often based on sensitive information collected over time and potentially used by multiple providers in electronic and printed formats It is important for CoCs and providers to implement informed policies and procedures and understand: How data is collected, used, stored, and disclosed across the homeless services system of care The responsibility to protect client personal information and articulate that to clients in a way they understand

Why is Case Conferencing Important? We know there are limited resources and many people in need. We must strategically use our limited resources.Using only an assessment tool/score to prioritize people for housing is not recommended. Humans and situations are complex and we must incorporate a human element to prioritization of resources.

Primary Focus of Case Conferencing Match households with the right housing and service interventions based on assessment process and professional knowledge Ensure people aren’t slipping through the cracks of the standard housing placement process Coordinate services and assign housing navigators/housing counselors/case managers based on the coordinated entry prioritization list Update/maintain the coordinated entry prioritization list through case conferencing team updates Troubleshoot challenges that arise during the placement process and take steps to ensure housing retention

Housing Navigators Housing Navigators are collaborators who are frequently used in helping individuals experiencing homelessness overcome barriers to housing and in accessing needed treatment and/or support services. Typically the navigators have extensive knowledge of the community and resources available therein.The role of the Navigator is often characterized by outreach, engagement, case management, and natural support of clients experiencing homelessness.

Case Conferencing Agenda Example Frequency: 1 hour, weekly Facilitation: 1-2 facilitators; one meeting lead + support to log real time referrals/updates; common co-facilitation with a CoC/CES lead and a housing provider Agenda:Match People to Open ResourcesReview Top X% – focus on prioritized list (# of people you can house within next 60 days based on homeless system resources)Navigation Assignments Referral & Housing Dashboard Review Review List of Households Nearly Inactive

Case Study: Montana Case Conferencing Target Population: ALL Frequency: WeeklyDuration: 60 minutesWho’s at the table? Data/HMIS administrator (or whoever owns the BNL) PHA direct service level representationHousing ProvidersShelter staff (who know residents)SSVF providerFront DoorsMental Health Providers associated with PSHJail Diversion rep Pre-trial services officerUnited Way (CoC Lead Entity + Facilitator)

MT Case Study: Agenda Items Introductions/Sign inFlag Review (score doesn’t reflect reality known by professional) Check in: Currently Referred Households (who haven’t yet moved in)Review/Update Top 15 Permanent Supportive Housing QueueReview/Update Top 15 Rapid ReHousing QueueMatch Households with Available Resources

Audience Participation You have 2 open resources and 20 people who need those resources today. Talk us through your current process to prioritize the top 2 households.Examples from the audience: Are you currently using case conferencing as part of your CES?What are some challenges you’ve experienced in implementing case conferencing meetings?What are some of your successes?

Questions / Discussion

Contact Information Gordon Sullivan, gordon@collaborative-solutions.netJill Robertson, jill@collaborative-solutions.netFor more information about Collaborative Solutions, please visit us at www.collaborative-solutions.net