Police Services -

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2017-08-30 42K 42 0 0

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Police Services -

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Police Services - SupportLink –SANE AustraliaHelping emergency servicesconnect people who need help to services that can help


Why SupportLink exists (the need)

Early intervention Better outcomes for clientsCrime prevention Reducing crimeCost effective Reducing police calls for serviceEfficiency Sector wide benefitsSecurity Reducing risk for organisationsPerception Increasing public confidenceAccountability Data informs funding decisions




SANE Helpline

& various community services


Police- Consent based referral- Entered into secure e-referral form- Send referral info to SL databaseIssues for referral include: Support for Youth, Mental Health, Victims, Homelessness, Legal Support and many more


SupportlinkForm and maintain relationships with various community servicesReferral is sent to appropriate agency- such as SANE Helpline for mental health-related issuesReferral coordinators manage referrals where necessary


SANE AustraliaAssess/ accept referralContact client – provide information, advice + referral re mental health issueFeedback to SupportLink


Benefits for PoliceImproved serviceIncreased satisfaction in contactCost-efficiencies


Benefits for SANE HelplineIncreases reach of HelplineAccess to those most in need of help– often in hard-to-reach groups


Stories . . .


‘I am very thankful for all the police involvement and follow up support from all the different services and departments involved.’


‘The police and services were great, very good follow up and huge help and support.’


‘It’s so very nice to know that so many people were concerned for my welfare.I really appreciated the follow-up.’


‘I’m very thankful for the follow up support and grateful for the police who attended on the night of the incident.’


‘Thank you so much for the support and understanding you gave me today. A prayer for both officers who helped me more than they’ll ever know.’


‘Thank you to the police for the referral.I have nothing but the highest praise for the support I received.’


‘I would like to thank the police for helping and offering me future support.’


‘Last week l felt so alone and depressed that l prayed l'd go to sleep and never wake up. Due to one officer's concern and trust of me, l'm beginning to feel hope. Please thank those involved, you have all given me gifts that money can't buy. Hope and trust. Thank you.’

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