RTD Pass Program Portfolio: PowerPoint Presentation

RTD  Pass  Program  Portfolio: PowerPoint Presentation

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The Current State. An Overview of RTD Pass . Programs. June 6, 2017. Outline. The Budget. Pass Programs By The Numbers. Equity . The Budget. How fare revenue and pass programs fit into the big financial picture. ID: 756846

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Presentations text content in RTD Pass Program Portfolio:

Slide1

RTD Pass Program Portfolio: The Current State

An Overview of RTD Pass

Programs

June 6, 2017

Slide2

Outline

The Budget

Pass Programs By The Numbers

Equity

Slide3

The BudgetHow fare revenue and pass programs fit into the big financial picture

Slide4

The Purpose of Fares

Fare revenue is used to offset the cost of operating and maintaining transit services (e.g. bus

and rail) and facilities (e.g. bus stops, shelters, Park-n-Rides, maintenance facilities).

Fare

changes

are intended to increase revenue in response to actual or forecasted increases in operation and maintenance costs

.

An objective is to minimize the ridership loss involved in fare increases.Operating costs are identified and forecasted through:Strategic Budget Plan (SBP)FasTracks Annual Program Evaluation (APE)

Slide5

Purpose of the SBP

5

Slide6

Overview of the SBP

6

Slide7

2018 – 2023 SBP

Development Process

7

Slide8

Annual Program Evaluation (FT)

8

Slide9

Fare Revenue Targets

2016 Financial Plan

Forecast Farebox Revenues -

2018-2023

(thousands of dollars)

Year

Base

FasTracks

Total

2018

$117,520$36,172$153,6922019$129,272$44,013$173,285

2020

$129,272

$46,061

$175,333

2021

$129,272

$47,454

$176,726

2022

$142,199

$53,647

$195,846

2023

$142,961

$55,146

$198,108

Slide10

Deferred Projects

Deferred

Projects

Estimated

Cost

North Boulder Park-n-Ride

and Bus Transfer Center

$3.3

million

I-25 & Broadway Infrastructure Improvements$9 millionRouteMatch Software Replacement (Access-a-Ride) $2 millionSupport and Service Vehicles (e.g. tow trucks)$3.8 millionParking Structure @ Mineral Park-n-Ride$11.2 millionBus Wash Replacement @ East Metro$1.6 millionBelow is a sample list of projects deferred through the SBP process.

Slide11

Pass Programs by the Numbers

An Overview of pass programs including 2016 revenue, distribution and smart card tap data.

Slide12

Current Fare Structure

12

Fare Type

Local Bus &

Rail

Regional

Bus & Rail

Airport Bus &

RailCash (includes free one-way transfers)$2.60/$1.30$4.50/$2.25$9.00/$4.50MyRide One-way Trip $2.35/

$1.15$4.25/$2.10$8.75/$4.35Day Pass$5.20/$2.60$9.00/$4.50Included in Regional FareDay Pass Book$26/$13$45/$22.50

Included in Regional Fare

10-Ride Ticket Book

$23.50/

$11.75

$40.50/

$20.25

Included in Regional Fare

Monthly

Pass

$99/

$49

$171/

$85

Included in Regional Fare

ValuPass

(Annual)

$1,089/

$49

$1,881/

$935

Included in Regional Fare

Legend: Full Fare/

Discount Fare

Slide13

Base Discount Fare Policy

With proof of eligibility, RTD offers a

Discount Fare

and

Free Fare

on bus and rail services

Discount Fare (Half Fare/50% Discount)

Seniors: 65+Years Old (

Federal Requirement)Individuals with Disabilities (Federal Requirement)Medicare Recipients (Federal Requirement)Elementary, Middle and High School Students, ages 6-19Free

Children 5 & underAccess-A-Ride user and their assistantActive duty members of the U.S. militaryLaw Enforcement and 1st Responders13

Slide14

Slide15

Pass Programs – Portfolio Summary

CollegePass

EcoPass

Business

EcoPass

Neighborhod

EcoPass

(NECO)Master Contract EcoPassFlex PassNonprofit

15

Slide16

Pass Programs – Portfolio Summary

Slide17

CollegePassAn annual program based on a school year that allows students to utilize all of RTD’s regular services including trips to and from the airport

The student receives a photo ID smart card

CU Boulder and

Auraria

priced from ridership data (prior to smart card).

All other schools per student per semester fees determined by survey.

Cost is passed to students via tuitions and fees.

Each school determines eligibility - e.g. Some schools may only include full time students.

Program

# of Participants# of Eligible PassesRevenue Per PassCollegePass9200,000

$69.72

Slide18

CollegePass Program Administration Personalize smart cards for students with photo and name – RTD provides card stock

Track card inventory and card numbers issued to students

Create riders and assign cards – individually or via bulk

Manage riders – suspend ineligible students (makes rider inactive)

Manage cards – suspend or deactivate for ineligible or replacements

Coordinate with multiple offices and schools on the campus to obtain the information needed to manage the accounts - time consuming and cumbersome

Provide lists to RTD each semester/quarter for account management support

Provide enrollment census to RTD each semester/quarter

RTD Market Dev. Staff assists coordinators who provide required data

Slide19

EcoPass

An annual program based on a calendar year giving employees access to all regular services including Airport Service

The employee receives a photo ID smart card

Prepaid program – some payment plan options available

The company and RTD enter into a contract and pricing is determined by the

location (SLA)

of the company and the total

number of employees

. Contract minimums apply All full time employees must be included with the option to include or exclude all part time employeesGuaranteed Ride Home is included with the EcoPass program

ProgramParticipants# of Eligible PassesRevenue Per PassBusiness EcoPass - Individual

751112,953 $234.36

Slide20

Slide21

EcoPass Administration Create new riders – individually or bulk

Manage riders – suspend ineligible employees (makes rider inactive)

Manage cards – suspend or deactivate for ineligible or replacements

Order cards for riders via the smart card web portal (one portal per employer location), or by issuing an authorization form to send the employee to an RTD.

Authorize Guaranteed Ride Home trips for employees

Headcount Variance Reports mid-year

Providing documentation for annual renewals and/or at RTD’s request

RTD Market Dev. Staff assists coordinators who provide required data

Slide22

Neighborhood EcoPass (NECO)

Provides the same benefits to neighborhood residents as the EcoPass does for employees

A neighborhood must be represented by either a county or city government or a registered homeowners/neighborhood association

There is an

annual per household price,

prepaid by neighborhoods

Any new neighborhoods, or additional blocks to existing neighborhoods after 2009 are surveyed to determine the per household pricing.

There are 3 pricing zones in Boulder for neighborhoods that joined before 2009.

There are additional rules related to new developments and contract minimums.

ProgramParticipants# of Eligible PassesRevenue Per PassNeighborhood EcoPass55

13,390 $78.07

Slide23

Neighborhood EcoPass AdministrationCreate new riders – individually or via bulk

Manage riders – suspend ineligible residents (makes rider inactive)

Manage cards – suspend or deactivate for ineligible or replacements

Order cards for riders via the smart card web portal, or by issuing an authorization form to send the resident to an RTD outlet –rider must be created first- NOTE: all replacements must be done in person

Guaranteed Ride Home

not included

with NECO

Providing documentation for annual renewalsManage collection of funds from residents

Slide24

EcoPass Master Contract

Master Contract agents may select from three participation options. The minimum Master contract amount per agent is $10,000 per year. Employers and employees may not be charged for the passes.

The businesses must be located within defined boundaries that are contiguous

Guaranteed Ride Home included with the exception of the CAGID contract covering downtown Boulder

Master Contract agent contracts with RTD

Master Contract agent manages all employers within its boundaries

Program

Participants

# of Eligible Passes

Revenue Per PassBusiness EcoPass - Master Contracts (6 Contracts)1,579

8,450 $136.18

Slide25

EcoPass Master Contract Administration Create new riders – individually or via bulk – must also include the company name in the rider profile as there are multiple companies

Manage riders for multiple companies – suspend ineligible employees (makes rider inactive)

Manage cards for multiple companies – suspend or deactivate for ineligible or replacements

Issue an authorization form to send the employee to an RTD outlet – Master Contract Coordinators choose to not order through the portal due to difficulties with card distribution

Share communications with multiple employers – CAGID as 1200 companies

Providing documentation for annual renewals and/or at RTD’s request

Slide26

FlexPass

An annual pass program that can be customized to meet the needs of the employer and employees offering up to three different discounts. Employer can chose one, two or all three

RTD works with companies to select the plan that fits best

The company will sign a revolving contract

Some or all of the employees may participate (opt-in model)

Employees place monthly orders and employers approve each month

Prepaid per monthly order

Monthly passes are mailed to employees or business prior to the month of usage

Program

# of Participants# of Eligible PassesRevenue Per PassFlexPass (Monthly Pass)

26031,693 $119.56

Slide27

FlexPass Administration Employees receive a monthly

pass - local

or regional

Each month, employees order through the

FlexPass

site by selecting the company via a dropdown menu

Each month the company approves the order through the

FlexPass

site Payment is determined by the options selected by the company. It can be shared between employee and employer, a pre-tax payroll deduction can be set up. There are a variety of choicesAll ordering has a cut off date, if the dates are missed, the orders are cancelled

Slide28

Nonprofit Program

Nonprofit and government agencies purchase Day Pass ticket books, 10 Ride ticket books and monthly passes at a 50% Discount

A

gencies can recover 100% the discount price of media

The entire program is capped at $6.8 million face value (the cap was exceeded in 2016)

Agencies offer discounted media to income eligible customers only

Individuals from households with income ≤185% of the Federal Poverty Guidelines

Passes

Face Value

Net Sales Amount (50%)% of Total

Revenue Per Pass/Ticket10-Ride Tickets$ 2,474,518 $ 1,237,259

33%

$9.96

Day Passes

$ 228,054

$ 114,027

3%

$11.74

Monthly Passes

$4,792,554

$2,396,277

64%

$38.36

Total

$7,495,126

$3,747,563

100%

Slide29

Monthly Revenue Per Pass

EcoPass

EcoPass

-Master

NECO

CollegePass

FlexPass

Nonprofit

%

of Local Monthly Pass Price - $99 19.73%

11.46%

7%

6%

121%

39%

%

of Regional

Monthly Pass Price - $171

11%

7%

4%

3%

70%

22%

Slide30

Fare Use - 2015 On-Board Survey*

*Fare structure and media changed in 2016

Slide31

Tap Data

Slide32

Barriers to Accuracy – The Limitations of Tap Data

Based on ridership statistics and customer survey data, we estimate that between 20% and 30% of trips taken with smart cards in 2014-2016 were not recorded and/or

reported

.

Barriers to accuracy include:

Technological

:

Equipment and system issues resulted in unsuccessful taps

Example: Cards could not be re-chargedAdministrative: Challenges with data integrity and reporting methodology.Examples: Calculation of transfer valueCustomer Behavior: A significant portion of passengers did not tap, especially on rail.Example: Customer not aware of the requirement to tap since pass is pre-paid.

Slide33

Overcoming Barriers to Accuracy

Technological

:

Equipment and system issues have been largely resolved.

Administrative:

Implementation of new reporting system and revised reporting methodology is under way.

Customer Behavior:

Efforts to improve compliance – education, outreach, more inspections, new inspection application.

Slide34

Tap Data – 2014

2014

College

ECO

NECO

Total

Total Recorded Trips

4,876,375

7,272,073

458,175

12,606,623 Local^ 3,599,789 3,336,552

307,713

7,244,054

Express^

632,074

1,872,283

28,731

2,533,088

Regional^

554,172

1,147,072

105,425

1,806,669

Airport^

90,340

916,166

16,306

1,022,812

Value of Recorded Trips*

$

14,968,263

$31,211,267

$

1,415,951

$47,595,481

Revenue Received

$

14,639,207

$

21,220,158

$

893,874

$

36,753,239

^ Classification based on fare level for first boarding

* A significant portion of trips was not recorded

Slide35

Tap Data – 2015

2015

College

ECO

NECO

Total

Total Recorded Trips

4,690,622

7,522,204

495,761

12,708,587 Local^ 3,605,536 3,589,237

348,206

7,542,979

Express^

492,440

1,801,369

31,848

2,325,657

Regional^

499,787

1,149,105

97,283

1,746,175

Airport^

92,859

982,493

18,424

1,093,776

Value of Recorded Trips*

$

14,144,279

$

32,308,862

$ 1,476,436

$ 47,929,576

Revenue Received

$

14,025,492

$

22,480,301

$

1,044,758

$

37,550,551

^ Classification based on fare level for first boarding

* A significant portion of trips was not recorded

Slide36

Tap Data – 2016

2016

College

ECO

NECO"

Total

Total Recorded Trips

4,693,320

7,978,810

478,726

13,150,856 Local^ 3,641,434 4,528,721

337,719

8,507,874

Regional^

955,128

2,586,757

120,396

3,662,281

Airport^

96,758

863,332

20,611

980,701

Value of Recorded Trips*

$

14,940,768

$

31,823,290

$

1,421,046

$

48,185,105

Revenue Received

$

13,943,286

$

27,621,821

$

1,045,391

$

42,610,498

^

Classification based on fare level for first boarding

* A significant portion of trips was not recorded

Slide37

Data Provided to the Consultant

Boarding data from

fareboxes

by service class, by route, and by time-period (peak/off-peak) on a month by month and annual basis for weekday and weekend services

Recent

Ridecheck

and

Standcheck

data (observed ridership) for most of RTD’s routes will be available on an as-needed basisRecent sales data for all RTD fare mediaRecent EcoPass sales data and trendsSystem and route maps and schedulesRTD’s Service StandardsEstimates of fare recovery by route - currently available for 2015Origin/Destination surveysCustomer Satisfaction surveys (2017 Survey underway)Fare Study Recommendation (2016), Equity Analysis and final reportEcoPass, College, and other fare-related contracts and agreements

Smartcard tap data

Slide38

EquityAn overview of RTD’s view of fare equity

Slide39

Equity

The Federal Transit Administration (FTA) requires an equity analysis of any fare change per Title VI of the Civil Rights Act of 1964 and Environmental Justice (E.O. 12898).

A fare

equity analysis is an evaluation of fare

changes

for discriminatory effects called:

Disparate Impact

- a significantly disproportionate percentage of

benefits/adverse

effects absorbed by minority persons

Disproportionate Burden – a significantly disproportionate percentage of benefits/adverse effects absorbed by low-income persons.A difference in impact ≥5% is considered to be significantly disproportionate.

Slide40

Equity Analysis Framework

Analysis

: Analyze the

proposed

fare change for impacts absorbed by minority and low-income populations.

Compare

average fare

of minority and

non-minority rider

Compare average fare of low-income and non-low-income riderManage Disparities: Avoid, minimize and mitigate identified disparate impact and

disproportionate burden.e.g. not raising fares at all, reducing services, etc…

Slide41

Questions


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