Closing the Quality Chasm One Conversation at a Time September 23 2014 The Patient and Family Engagement Action Team Who created the Patient Passport The Patient and Family Engagement Action Team is a 17 member multistakeholder group brought together to support the work of t ID: 748796
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Slide1
The NQF Patient Passport: Closing the Quality Chasm One Conversation at a Time
September 23, 2014Slide2
The Patient and Family EngagementAction Team
Who created the
Patient Passport
?
The Patient and Family Engagement Action Team is a 17 member multi-stakeholder group brought together to support the work of the Partnership for Patients’ goals of reducing hospital acquired conditions and preventable hospital readmissions. The team started its work in February and is ending now, in September.
It was asked to identify a specific patient and family engagement- related goal that would further the work of the Partnership for Patients. Specifically, it was encouraged to think of a way to
integrate the patient voice into hospitals nationwide.Slide3
The Patient and Family EngagementAction Team
NQF convened these 17 stakeholders in 2014, with support from the Partnership for Patients
Libby Hoy, BS
Patient & Family Centered Care Partners, Inc.
Carol Levine, MA
United Hospital Fund
Wendy Nickel, MPH
American College of Physicians
Elana Premack Sandler, LCSW, MPHBeth Israel Deaconess Medical Center Keith ReissausNurse-Family Partnership (NFP) National Service Office Carol Wahl, BSN, MSN, MBAGood Samaritan Hospital Knitasha Washington, DHA, MHA, FACHEWashington Howard Associates Jonathan Welch, MD, MScHarvard Medical School
Susan Frampton, PhD
(Co-Chair)
Planetree
Pat
Mastors
(Co-Chair)
Patient Voice Institute
Kimly
Blanton
Vidant
Health System
Mary Clough
University of Minnesota Medical Center
Perry Cohen, PhD
Parkinsons
Pipeline Project
Thomas
Dahlborg
, MSM
National Institute for Children’s Health Quality (NICHQ)
Sheila Delaney
Moroney
, MPH
Hennepin County Medical Center
Ted
Eytan
, MD, MS, MPH
Kaiser Permanente
Richard
Hanke
,
Ed.D
., SPHR
Consumer Representative, REH & AssociatesSlide4
Helping Patients Share their Story
A communications tool for patients to use with providers at the point of care, to help articulate their needs and preferences
Built on existing tools
*
Introducing the “
Patient Passport
” model . . . Slide5
Why Do Patients Need a Patient Passport?
Rather than being an active driver of their own care, patients are usually reacting to what is happening around them. This can be frustrating, confusing, and scary.
The
Patient Passport
helps the patient:
Think ahead and plan for their hospital experienceKnow what they want and need
Express what they want and needPlan for going home
The
Patient Passport
is not intended to
replace
conversation between the patient and care provider; it’s meant to start conversation *Slide6
2001 Institute of Medicine Report: Crossing
the Quality Chasm
Care is based on continuous healing relationships.
Care is customized according to patient needs and values.
The patient is the source of control.
Knowledge is shared and information flows freely.
Decision-making is evidence-based. Safety is a system property.
Transparency is necessary.
Needs are anticipated.
Waste is continuously decreased.
Cooperation among clinicians is a priority.
Knowing the patient’s story can impact their entire plan of care*How the Patient Passport Helps Close the Chasm, One Conversation at a TimeSlide7
Rachel
What does a
Passport
look like?Slide8
The
Passport
is intended to be a Conversation Starter . . Anticipating Critical Questions Makes Time for the Patient’s VoiceSlide9
*
Preferences, Values, and Shared Decision-Making: The Activated Patient Slide10
One Patient. One Passport. One Conversation.
Tell your patients about the
Passport
Tell your clinicians about the
Passport
Show your patients the app or the website
Put a poster up in a waiting room
*
How Can You Help?
Give your patients a
Passport
. Help them have a conversation with you. Slide11
App Available Sept. / Oct. 2014
Free for patients and providers
Company co-founded by Johns Hopkins Faculty and patient safety experts; has a content license with Johns Hopkins
Can be integrated with EMR, Patient Portal
Secure and HIPAA compatible
Download app today to get notification
when version 2.5 availableSlide12
DEMO
*
Patients can enter information in real time
Patients help improve communication and reduce time by using
Patient Passport
Use on phone with nurse and doctor
Use print out with customized details
www.Doctella.com/demo
Mobile App
Web
Print Platform for non-tech populationSlide13
Share with PatientsStart simple
Use waiting room mini-passport
to trigger patient engagement
Print and put in your waiting rooms
Free copies: www.doctella.comGet customized analytics reports for
your hospitalWaiting list sign-up
atwww.doctella.com/passport Slide14
Thank you and Next Steps
Hospitals that have already committed to being Passport-friendly:
Griffin Hospital (Derby, CT) – piloting the
Patient Passport
in a community-wide initiative St. Vincent Indianapolis (Indianapolis IN) – hospital-wide integration with a mobile platform
Johns Hopkins, in partnership with NQF, has applied for a grant from the Patient-Centered Outcomes Research Institute (PCORI) for a two-year research study to test the connection between the use and experience of the Patient Passport
in 500+ surgical oncology patients and safety/quality outcomes (Baltimore, MD)
How you can be a Passport-friendly Hospital:
Download the
Patient Passport
at
www.doctella.com Download fliers for your waiting room at www.doctella.com Show your patients how to use the app or how to navigate the website to download a free PDF Questions and feedback about the Patient Passport? Please email: Rachel Weissburg, NQF Project Manager, rweissburg@qualityforum.orgAmer Haider, CEO, Doctella, amer@doctella.com*