Michael Niehaus Director of Product Marketing Windows mniehausmicrosoftcom mniehaus BRK3045 2018 2019 Staying Current Key things to know about Windows as a Service Windows 10 1709 Windows 10 1803 ID: 809079
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Servicing Windows 10:Understanding the Windows as a service process and improvements
Michael NiehausDirector of Product Marketing, Windowsmniehaus@microsoft.com / @mniehaus
BRK3045
Slide22018
2019
Staying Current
Key things to know about Windows as a Service
Windows 10 1709
Windows 10 1803
Windows 10 1809
Predictable releases, twice per year
Semi-Annual Channel
2020
Windows 10 1903
About six months between releases
Slide3Windows 10 1903
Windows 10 1809
Windows 10 1803
Windows 10 1709
2018
2019
Staying Current
Key things to know about Windows as a Service
2020
Each serviced for 18 months
From the date of release
18 months for each release
Slide4Office 365
ProPlus
1808
Windows 10 1809
Windows 10 1803
Windows 10 1709
2018
2019
Staying Current
Key things to know about Windows as a Service
2020
Aligned with Office
For simpler deployment planning
Office 365
ProPlus
1708
Office 365
ProPlus
1802
Slide52017
2018
Staying Current
Key things to know about Windows as a Service
Windows 10 1709
Windows 10 1803
Windows 10 1809
Supported by ConfigMgr Current Branch
2019
Windows 10 1703
ConfigMgr 1702
ConfigMgr 1706
ConfigMgr 1710
ConfigMgr 1802
ConfigMgr 1806
ConfigMgr 1810
About four months between ConfigMgr releases
Slide6Windows 10 1903
Windows 10 1809
Windows 10 1803
Windows 10 1709
2018
2019
Staying Current
Key things to know about Windows as a Service
2020
Start as early as possible
Think of this as a process, not a project
Pilot
Broad
Deployment
Plan & Prepare
Slide7Becoming Agile with Microsoft
Delivering new value, features and capabilities on a faster cadence
Providing unmatched flexibility
and control
Continually improving security, reliability, and performance
Simplifying deployment
and management
Deeply integrating cloud services, both to add functionality and to simplify the process of
staying current
Slide8Product Release
Threat sophistication
Time
Capability
Protection Gap
Staying Secure with Windows 10
Attackers take advantage of periods between releases
Stay ahead of the attackers with continual Windows 10 improvements
Slide9Improving Productivity with Windows 10
Continual improvements: New features twice per year, adding value and improving productivity
Minimized end-user disruption by having less change with each release
Slide10Supporting Hardware Innovation with Windows 10
Hardware is changing rapidly
Integration
Performance
Battery life
Software is a key piece
Power management
Performance tweaks
New hardware features to leverage
Windows 10 is enhanced with each feature update release
Slide11Simplifying Deployment with Windows 10
No more big, disruptive deployment projects
Easy, automated deployment process
Exceptional application compatibility
Slide12+500M
DEVICES RUNNING
WINDOWS 10
“WITH THE ‘WINDOWS AS A SERVICE’ MODEL THAT’S BEEN INTRODUCED WITH WINDOWS 10, WE HAVE REDUCED OUR OPERATING SYSTEM DEPLOYMENT TIME BY 75%.”
DOROTHY STEPHENSON, DIRECTOR, ITS, KIMBERLY-CLARK
“WE UPGRADED 33% OF OUR DEVICES TO WINDOWS 10 1703 IN 3 BUSINESS DAYS. THIS HAS TO BE THE FASTEST AND SMOOTHEST OS UPGRADE WE HAVE EVER SEEN.”
IT DIRECTOR, PROFESSIONAL SERVICES SECTOR
Slide13For more information
Speed and scale: Accenture’s Windows 10 journey
Brad
Nyers
, Managing Director
Accenture
Tuesday, September 26
4:00 PM - 5:15 PM
OCCC W207 AB
Slide14Always up to date
for latest productivity and security capabilities and hardware supportFrom project to process
to simplify the deployment process and reduce disruption
AGILE UPDATE CYCLE
FEATURE
UPDATE
FEATURE
UPDATE
2 FEATURE UPDATES PER YEAR
Slide15Plan and Prepare
Work with Insider Preview builds
Provide feedback on features and compatibility
Identify features to be implemented
Targeted Pilot Deployments
Validate apps, devices and infrastructure to ensure compatibility with the new release
React to issues encountered
Deploy and configure new features
Broad Deployment
Deploy to all the devices in the organization
React to any additional issues encountered
Focus on risk reduction
Windows as a service
Moving from project to process
Personaliy
PLAN AND PREPARE
TARGETED PILOT DEPLOY
BROADLY DEPLOY
Slide16Windows as a serviceMoving from project to process
Broadly Deploy
Semi-Annual Channel
Information workers
General population
Prepare for new release by evaluating new features
Provide feedback on changes, any issues encountered
Plan and Prepare
Windows Insider Preview Channel
Lab machines, IT devices, developers
Targeted Pilot
Semi-Annual Channel
Validate apps, infrastructure, and hardware to prepare for broad deployment
Early adopters, volunteers
Time
NUMBER OF DEVICES
Release
Slide17Windows as a serviceMoving from project to process
Changes are required:
Application validation
Infrastructure
Deployment process
Slide18For more information
How to design and complete your successful move to Windows 10 and WaaS
John Wilcox, Principal Program Manager
Wednesday, September 27
12:30 PM - 1:45 PM
OCCC West Hall F1
Slide19Windows as a service
Application validation
Identify
Prioritize
Structured testing for critical apps
Validation via pilots for rest
Significant change to traditional practices:
PROACTIVE: Structured testing of only the most business-critical apps (automated if possible)
REACTIVE: Validate all remaining apps via targeted pilot deployments
Take advantage of observed 99% app compatibility rates
Leverage available tools like Windows Analytics and Ready for Windows to identify issues up front
Slide20Desktop apps
Modern apps
Web sites
Compatibility in Windows 10
Outstanding compatibility means a smooth migration from Windows 7 or Windows 8.1, while also simplifying the process of staying current with Windows 10
Organizations are observing compatibility rates above 99%
High compatibility achieved through:
Minimal changes
to Win32 APIs
Insider feedback during development
Telemetry
Internet Explorer 11 included (unchanged) for backwards compatibility
New Microsoft Edge browser for modern HTML5-based web sites
Enterprise Mode features to ensure proper use
High compatibility achieved through:
Validation of
Windows Store apps
Insider feedback during development
Telemetry
Significant investments, enhancements in each release
Hardware
Windows 10 supports all devices capable of running Windows 7 and above
Identical hardware minimum requirements
as Windows 7
Strong driver compatibility, with updates delivered as needed through
Windows Update
Slide21Ready for Windows
Get links to Windows 10 ISV support statements
Get usage information for every app version, and use that to target testing
http://www.readyforwindows.com
We are actively engaged with ISVs, to ensure full support for Windows as a service
Slide22Windows Analytics
A suite of tools reduce deployment and support costs
Plan upgrades
by identifying devices that are ready and identify and resolve top app/driver compat blockers.
Ensure update and antimalware compliance
with timely reports for all your devices (even those on the road).
Upgrade Readiness
Update Compliance
(In Preview)
Device Health
(In Preview)
Watch for additional analytics capabilities
currently in development.
Reduce support costs
by proactively identifying and remediating top end-user impacting issues.
Slide23For more information
An overview of Windows Analytics: New tools to help improve Windows experiences
Rama Shastri, Principal Program Manager
Marc Shepard, Principal Program Manager Lead
Tuesday, September 26
2:15 PM - 3:30 PM
OCCC Chapin Theater W320
Slide24Windows Analytics Upgrade ReadinessA free tool for guiding you through the process
Pull together key information
Telemetry-based app and device inventory
App and driver compatibility details
App usage and support info from Ready For Windows
Establish a process
Prioritize apps
Identify issues
Remediate using provided information
Drive deployment
Identify machines that are ready to deploy
Integrate with Configuration Manager and similar tools
Slide25For more information
Windows Analytics: Plan and manage Windows 10 upgrades and feature updates with Upgrade Readiness
Zach Dvorak, Program Manager
Nevedita Mallick, Software Engineer
Friday, September 29
10:45 AM - 12:00 PM
OCCC W414
Slide26Web App Compatibility
A dual-browser strategy
Provides support for web apps designed for Internet Explorer
Supported on Windows 7, Windows 8.1, Windows 10
Use Microsoft Edge as a safer, faster, more productive default browser
Switch automatically to Internet Explorer 11 for approved sites on the Enterprise Mode Site List
Switch back to Microsoft Edge automatically for all other sites
Upgrading web apps to modern standards is the best long-term solution,
but you can use Internet Explorer 11 for backward compatibility
and upgrade web apps on your own schedule
Slide27For more information
Microsoft Edge: Browsing in the enterprise overview
Patrick
Kettner
,
Program Manager
Monday, September 25
2:15 PM - 3:30 PM
OCCC W230
Slide28Windows as a service
Infrastructure
On-Premises:
System Center Configuration Manager current branch
Active Directory
Cloud:
Azure Active Directory
Intune
Windows Update for Business
Two approaches:
Stay up to date yourself via ConfigMgr
Leverage the cloud and always be up to date
Slide29Configuration Manager current branch
Simple mechanism for updating:
Right-click, Install Update Pack
Stay current:
Each Windows 10 release supported by previous ConfigMgr release
Full functionality with next release
Slide30Windows as a service
Deployment process
Create rings and deploy one-by-one
Use peer-to-peer technologies
Schedule during off hours
Implement features
Methodical and controlled
Rings allow for continued expansion of the feature update deployment
Peer-to-peer technologies reduce the impact on the network
Minimize the end-user impact through scheduling
Implement new Windows 10 features as part of the deployment process
Slide31*Conceptual illustration only
Plan and Prepare
Windows as a service
Deployment rings
IT/Developer
Targeted Pilot
Validation
Deploy and Use
Canary
Self Select
Sample
Insider Preview
6 months
Semi-Annual Channel
18 months
Deployment
Decision
Slide32For more information
Designing and implementing your flighting strategy to support your Windows 10 deployment decisions
John Wilcox, Principal
Program Manager
Thursday, September 28
10:45 AM - 12:00 PM
OCCC W224
Slide33Windows Update
Windows Server Update Services
Windows Update for Business
Identifying a tool to use
Cloud
Feature updates installed as they are released (subject to throttling)
Delivery optimization for peer-to-peer distribution
Only option for Windows 10 Home
Cloud
Feature updates can be deferred
Builds on top of Windows Update
Uses Windows Update for content
On-
Prem
Feature updates are deployed when you approve them
Content distributed from WSUS servers
BranchCache to reduce bandwidth
System Center Configuration Manager
On-
Prem
Choice of task sequence-based feature updates or Windows 10 servicing capabilities
Content distributed from
ConfigMgr
DPs
BranchCache or ConfigMgr peer caching to reduce bandwidth
Slide34Windows Update for Business
Servicing from the cloud
Built on top of Windows Update for global scale
Implemented through additional policies configurable via Group Policy, Intune (or other MDM services), Configuration Manager
Controls for deferring feature updates, quality updates
“Active Hours” to specify when users are likely away
Windows Analytics for compliance reporting
Slide35For more information
Learn how to service Windows 10 using Windows Update for Business
Sandeep Deo, Senior Program Manager
Narkis Engler, Principal Program Manager
Wednesday, September 27
10:45 AM - 12:00 PM
OCCC W224
Slide36System Center Configuration Manager
Windows 10 Servicing
Define servicing plans to indicate the schedule for deploying to devices
Servicing plans are executed automatically for each feature update
Reduces size of updates via use of ESD files
Task Sequence Servicing
For additional control over the feature update deployment process
Slide37Distribute content using peer-to-peer
Eliminate bottlenecks by moving traffic to the edges of the network
Multiple tools available:
BranchCache (with WSUS, ConfigMgr)
Delivery Optimization (with WU, WU for Business)
ConfigMgr Peer Caching (ConfigMgr current branch)
Third-party alternate content providers (ConfigMgr)
90% or more of the traffic can be shifted
Simple to implement, great for large and small offices
Data Center Server
Router
Switches
Wireless Access Point
Data Center Server
Router
Switches
Wireless Access Point
Without peer-to-peer
With peer-to-peer
Slide38For more information
Reducing the network impact of Windows 10 feature and quality updates
Michael Niehaus
Director of Product Marketing
Tuesday, September 26
4:30 PM - 5:15 PM
OCCC W240
Slide39For more information
Delivery Optimization - a deep dive
Andreas Hammarskjold
Narkis Engler, Principal Program Manager
Thursday, September 28
12:30 PM - 1:45 PM
OCCC W221
Slide40For more information
Dig deeply into BranchCache: Learning from the experts
Andreas Hammarskjold
Friday, September 29
10:45 AM - 12:00 PM
OCCC W307
Slide41Maintaining Quality
Slide42Windows servicing
Challenges of the past
With Windows 7 and 8, servicing choices added complexity and cost,
increased fragmentation, and reduced quality
Typical Windows 7 PC:
Selectively Patched
Windows 7 Test Lab PC:
Fully Patched
What customers are running
What we
are testing
Y
YY
Slide43Windows as a service
Terminology
Quality Updates
A single cumulative update each month with no new features
Security fixes, reliability fixes, bug fixes, etc.
Supersedes the previous month’s update
Try them out with Security Update Validation Program (SUVP), other
Feature Updates
Twice per year with new capabilities
18 months of servicing and support for each feature update release
Very reliable, with built-in rollback capabilities
Simple deployment using in-place upgrade,
driven by existing tools
Try them out with Insider Preview
Changes made for older Windows releases as well,
to adopt learnings from Windows 10
Slide44Special-Purpose Devices
Slide45Windows devicesComparing use cases
General-purpose devices
For information workers, front-line task workers
New releases deliver improvements for security and productivity, as well as support for the latest hardware capabilities
Special-purpose devices
For limited use cases, where absolutely no changes can be tolerated
Examples include industrial and medical control devices
IoT-like devices, often shipped preconfigured from a value-added reseller (VAR)
Slide46Windows 10 Enterprise
Long-Term Servicing Channel
Provided for two different audiences
Windows 10 IoT Enterprise LTSC
For VARs, system builders, and OEMs building special-purpose devices (limited use license)
Windows 10 Enterprise LTSC
For enterprise organizations with similar special-purpose IoT-like needs (unrestricted use license)
Releases expected every three years
Silicon support policy applies (new Windows release needed to support new processor generations)
Next release expected in 2019
Designed when absolutely no feature changes can be tolerated for the life of the device
10-year servicing and support lifecycles, with no new features for the entire duration
Self-updating features and those driven by cloud services are removed: Microsoft Edge, Cortana, Store, and all in-box apps
Not intended for information worker devices
Slide47Next Steps
Slide48Windows as a service documentation
http://aka.ms/Waas
Windows as a service overview video
http://aka.ms/WaasVideo
Windows Analytics and Ready for Windows
https://www.microsoft.com/en-us/windowsforbusiness/windows-analytics
http://www.readyforwindows.com
Resources
Slide49Microsoft 365 powered device DeploymentWhen you’ve decided to deploy, Microsoft FastTrack provides best practices, expertise and support
Microsoft recommends connecting with a qualified expert to get
the best FastTrack ‘Modern Desktop’ deployment experience
Success Plan
Proof of Concept
Production Pilot
Best Practices
End User Adoption
Up-to-date Servicing
Self-service training and guidance available at every
step in the FastTrack deployment process
https://fasttrack.microsoft.com
Slide50Keep up to date and secure
Deploy Windows 10 and Office
ProPlus
together
Implement a servicing strategy using a ringed approach
Leverage Windows Insider builds to prepare
Turn on telemetry to get proactive data-driven insights
Validate instead of test
Call to action
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