IDRBT Banking Technology Excellence Awards
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IDRBT Banking Technology Excellence Awards

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IDRBT Banking Technology Excellence Awards




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Presentation on theme: "IDRBT Banking Technology Excellence Awards"— Presentation transcript:

Slide1

IDRBT Banking Technology Excellence Awards 2011

Ashvin

Parekh

3 August 2012

Slide2

Impressions on the yearOverview

IT investments

Increase in overall IT spend in FY12 compared to FY11Small banks have increased IT spendingOperational costs are stabilizingIT initiatives during the yearMost banks have not nominated substantial or new initiativesAreas beyond core banking are now being focused onHowever most initiatives are in early stages with results not yet visibleNeed to increase initiatives in areas of operational effectiveness and BPRQuality of nominationsGood improvement in nominationsComprehensive coverage of initiativesStill some deficiencies in data submitted by some banks

Industry would now move towards effective utilization of IT assets

Slide3

Banking technologyBeyond core banking

CRM

&

BI

Operations

Social

Media

Integrator

Electronic

payments

IT

Infrastructure

Management

CoreBankingSystem

Complete view of customer relationshipsCustomer lifecycle managementBI should be based on transaction and behaviour data to customize offerings

Effectiveness and efficiency of IT systems and processesBuilding human capitalGreater use of technology for management

StandardizationIncreased coverage of debit cards

Initiatives in multiple areas but yet to see visible results

BCP & DRServer virtualizationGreen initiatives

Social profiles of customers

Social groups for feedback and ideas

Dovetail with CRM & BI for product and service customization

Slide4

Response summary

CategoriesResponsesUse of Technology for Financial Inclusion22Mobile Banking & Electronic Payment Systems 26Customer Relationship Management & Business Intelligence Initiatives14IT Implementation and Management26IT for Operational Effectiveness25Managing IT Risk25Total138

ResponseTotal nominations – 138Total participating banks – 30

Good response in all award categories

Deposit based segmentation

Large

banks

21

Small banks –

9

Slide5

Streamlined evaluation process

IDRBT and Ernst & Young

Guidance and Oversight – Eminent Jury of Industry Leaders and Academicians

Parameters

Segregated banks based on deposit size

Defined evaluation parameters for each category to assist the jury members in objective evaluation of the response

Responses

Nomination form designed to elicit a mix of quantitative as well as qualitative response for evaluation

Increased transparency

award

nomination form

designed to

share the evaluation criteria with the participating banks

Slide6

Industry trends and challenges (1/3)

Growth of 36% in no-frill accountsActive accounts low at 15%Strong growth in BCs (86%) and SHG linkage (28%)Avg balance o/s in no-frill a/c – Rs. 259 cr, growth of 240%Small banks have also stepped up effortsSubstantial investment in IT infra and resources

Financial Inclusion

Mobile bankingMostly used for push/pull account informationFunds transfer yet to get tractionCan dove-tail with FI especially for remittancesElectronic paymentsHas grown rapidly over the past couple of yearsAvg daily value of debit card payments – Rs. 491 crAvg daily value of credit card payments – Rs. 3 crAvg. daily value of internet banking payments – Rs. 393 cr

Mobile Banking and electronic payments

Slide7

Industry trends and challenges (2/3)

Largely focused on ‘middle-office’ rather than ‘front-office’ initiativesLargely focused on data warehousing rather than business intelligenceVery few banks have a unified view of the customerVery little cross-sales and cross-channel integration

CRM & BI Initiatives

Increasing alignment of IT with business objectivesRobust DR&BCP infrastructures implementedMove towards energy management and use of green technologyStrong policies and procedures for IT management

IT Implementation & Management

Multiple initiatives in workflow automation and BPR efforts to improve internal process efficiencyGood progress towards RBI’s automated data flow targetsGood progress on automating internal systems

IT for Operational Effectiveness

Slide8

Industry trends and challenges (3/3)

Robust policies and procedures to manage IT RisksComprehensive security policies with physical and logical access controlsIncreased focus on creating internal awareness and protecting customer information

Managing IT Risk

Slide9

Way forward – Emerging trends

Financial inclusion initiatives gathering momentum with strong growth in no-frill accounts opened and balance outstanding

Increased viability of FI initiatives

Mobile banking and remittances set to grow with adoption of IMPS

CRM & BI initiatives are still not effective enough for most banks, long way to go before BI solutions become effective

Retail payments happening mostly through debit cards and internet banking

Paper based payments still constitute a large proportion of payments

IT

infrastructure and risk

management and security to gain importance and real-time alerts and management systems will become crucial

Slide10

Thank you

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