May 9 2016 114 Mt Auburn St Room 406 Harvard Phone Service Overview amp Demonstration Telephone Replacement Program susandelellisharvardedu phoneharvardedu Program Overview Harvard Phone will replace Harvards legacy telephony service and ID: 536005
Download Presentation The PPT/PDF document "IT Stakeholder Meeting" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
IT Stakeholder MeetingMay 9, 2016114 Mt. Auburn St. Room 406
Harvard PhoneService Overview & Demonstration
Telephone Replacement Programsusan_delellis@harvard.edu
phone.harvard.eduSlide2
Program Overview
Harvard Phone will replace Harvard’s legacy telephony service and provide modern, flexible, easy-to-use, communications tools with self service portals and support for mobility
2
Harvard Phone@24,000 admin/faculty phones
Student, fax, emergency, elevator, call center
lines
remain on legacy service
Voice-Over-IP cloud based Verizon offering, powered by Cisco
Implementation & Training services
Focus on communications and outreach
Program Scope
Desk phones, soft phones, cell phonesSupport for BYOP Desktop video and Web conferencing (phase II)End user & Admin self service portals
Services Offered
Reduce legacy infrastructure & lines Offer simple service packagesEmpower schools and users w/self-service toolsSimplify provisioning & billing modelsUniversity cost savings over time
Goals & ObjectivesSlide3
Harvard Phone Program Current State
Program planned conversions Feb, 2016 through Feb, 2018 for approx. 23,000 linesProduct development nearing completionPlatform build, service offerings, operations model, provisioning systemsPolicy development and vetting complete Security, E911Early adopter and Early Action sites (Libraries) deployed@ 700 phones with dial-tone only serviceCommunicating to schools with planned FY ‘17 conversionsFAS, SEAS, DIV, GSD, HKS, HLS, Central AdminDeveloping billing conversion options for FY ‘17 conversions
Tub level billingPlease visit phone.harvard.edu
Harvard Phone3Slide4
Harvard PhoneDesk Sets phone.harvard.edu Slide5
Desk Set Options
Basic Service BundleCisco 3905 Desk SetSingle line setSpeakerphone10/100Mbps data interfaceOffice Service Bundle Cisco 7841 Desk Set Multi-line set (4)Speakerphone & Directory GigE data
interfaceSpeed Dials
5
Harvard
Phone
3905 Desk Set
7841 Desk
SetSlide6
Desk Set Options - Specialized
Call Coverage BundleCisco 8851 Desk Set w/Side Car(s)Admin coverage up to 41 linesSpeakerphone & DirectoryGigE data interfaceConference Room Bundle Cisco 8831 Conference SetFor larger conference roomsDistributed microphonesHigh Quality speaker
6
Harvard Phone
8851
Desk Set
8831 Conference SetSlide7
Harvard PhoneJabber Soft Phone and Self-Service Portal Slide8
What is Jabber?
Soft phoneIncoming and outgoing calls from your Harvard telephone #; uses the Harvard dial plan and Harvard directory Client appFor laptops, iPads, smartphonesDesktop video & chatSimple visual and textual communicationsAccess Telepresence sessions from your desktop
Supports SIP URI dialing
8Harvard
PhoneSlide9
Getting Started with Jabber
Requires Office or Jabber-Only Service BundleDownload the app from iTunes, Play Store or phone.harvard.eduLogin using HarvardKeyBe sure to claim your HarvardKey http://iam.harvard.edu/harvardkey Customize your settingsAdd contacts, photo, default behaviors
9
Harvard PhoneSlide10
Headsets or adjunct devices are recommended for use w/Jabber
See phone.harvard.edu for a list of devices; order through GovConnect/HCOM Jabber over Wi-Fi and Cellular DataJabber uses the data network for voice callsJabber use over carrier Cellular Data plans increases data usage and may increase data costsWe recommend using Jabber over Wi-Fi networks where availablePerformance and quality of Jabber calls over Wi-Fi and Cellular Data networks varyEmergency dialing is not supported on Jabber clientsDo not dial 911 from Jabber Soft Phone10Jabber Soft Phone UseHarvard PhoneSlide11
Getting Started
Logging inStatus/AvailabilityMenu & Customizing OptionsLet’s communicateContacts and ChatVoice CallsVoicemail11Jabber DemonstrationHarvard PhoneSlide12
Jabber Questions? https://phone.harvard.eduSlide13
Harvard Phone End User Self-Service Portalphone.harvard.edu/selfservice Slide14
What is the Self-service Portal?
Web-based end user portal: phone.harvard.edu/selfserviceAvailable with all Harvard Phone Service Bundles for end user initiated feature changesMost Commonly used to:Reset Voicemail PIN, call forward calls, set speed dials and simultaneous ring
14
Harvard PhoneSlide15
Getting Started with the Self-Service Portal
Supported on all browsersphone.harvard.edu/selfservice from Harvard Campus networks (office or Wi-Fi), or non-Harvard campus networks via VPNLogin using HarvardKeyBe sure to claim your HarvardKey http://iam.harvard.edu/harvardkey Note: HarvardKey is case sensitiveSelf-Care Portal is for personal usePer University Security policy please do not share login credentials
15
Harvard PhoneSlide16
Getting StartedLogging in
MenusOptions and CapabilitiesMy InformationChange VoiceMail PINCall ForwardingSpeed DialsSimultaneous ring16Self-Care Portal DemonstrationHarvard Phone phone.harvard.edu/selfserviceSlide17
Harvard Phone Program Website: https://phone.harvard.edu
Harvard Phone Self-Service Portal: https://phone.harvard.edu/selfserviceJabber and Phone Getting Started and User Guides: https://phone.harvard.eduJabber client download for Windows/MAC laptops: TBD from your local IT SupportJabber client download for IPhone/IPad: https://itunes.apple.com/us/app/cisco-jabber/id467192391?mt=8Jabber client download for Samsung/Android devices: https://play.google.com/store/apps/details?id=com.cisco.im
17
Harvard Phone Quick Sheet InformationHarvard PhoneSlide18
Harvard Phone Questions?For more information visit: www. phone.harvard.edu