PPT-Listening Methods

InDepth IVR and End to End Call Analytics Benefits and ROI from Managing the Entire EndtoEnd Caller Experience Are there unique opportunities to reduce operations costs Does my caller experience improve . Managers and employees use their listening skills to increase productivity and profit, build employee morale, mainstream business procedures and practices, meet changing consumer needs, and improve customer relations.. Learning Focused Conversations. October, 2012. This material was developed for use by participants in the . Common Core Leadership in Mathematics . (CCLM^2) project through the University of Wisconsin-Milwaukee. Use by school district personnel to support learning of its teachers and staff is permitted provided appropriate acknowledgement of its source. Use by others is prohibited except by prior written permission. . Megan . Tomei. -Jameson. Associate professor, Speech Communication. Goals. Promote critical thinking. Teach students that “arguing” is not about “winning” and “losing”. Debate should be used to promote a civil dialogue in which everyone learns something. We have two ears and one mouth so that we can listen twice as much as we speak. ~ Epictetus. Of the time spent communicating each day, . 45% . is devoted to listening.. Usually a person only remembers about . Do you hear what I hear?. LISTENING. . The deliberate, psychological process by which we receive, understand, and retain aural stimuli.. HEARING VS LISTENING. HEARING IS A . BIOLOGICAL. ACTIVITY, BASED IN THE MECHANISMS OF THE EARS, PASSIVE IN NATURE. Three Kinds of Listening:. Passive:. Hearing music playing in the background while we perform other tasks . Unconscious:. Hearing “. Muzak. ”, such as elevator music or music played in the dentist’s office and hardly noticing it.. Passive Listeners- . letting the person speaking do all the work while we go along for the ride.. Active . Listeners- . Playing an active role in the conversation by guiding the speaker toward common interests.. “If . children can’t say it – they can’t write . it.”. Why are . ‘Speaking . and . Listening’ skills . so . important. ?. Speaking and listening are at the heart of children’s learning. Children need to be confident communicators and active listeners in order to learn about the world they live in. Language skills are crucial, and . The . C. ommunication Tree. Why is speaking and listening so important?. Children learn to talk by listening. Communication is a life long skill. An essential communication . . skill. What does good listening look like?. Why is speaking and listening so important?. Children learn to talk by listening. Communication is a life long skill. An essential communication . . skill. What does good listening look like?. Eye contact!. The Reader’s Digest Version. Listening. Pair up with someone you don’t know (or who you know least).. Choose who will be the speaker and who will be the listener.. Listener. : Your role is to listen intently- no asking questions. I can utilize the steps of the listening process to appropriately respond to a communication. TEKS:. (1)(G): “Identify the components of the listening process.”. Objective:. Student Will Be Able To: Demonstrate their knowledge of listening skills to complete an activity.. 1. Hearing vs. listening . - Hearing . is a physical process in which sound waves enter the ear, but listening is a skill. We only remember 25% of what we hear.. 2. Definition . – a complex process that involves being mindful, physically receiving messages, perceiving, responding and remembering. Introduction. Getting Started. What are different aspects of speaking that come to your mind?. In order to speak English well what do learners need?. What are your personal speaking aims?. What are your speaking strengths and weaknesses?.