PPT-PATIENT SATISFACTION: GETTING INTO THE WEEDS TO IMPROVE THE

Sponsored by Florida Office of Rural Health Georgia Office of Rural Health Hometown Health SHIP Grant Webinar March 14 2013 PATIENTFAMILY SATISFACTION AGENDA. of Clinical Pharmacy Services in a Progressive Community Pharmacy . Patterson BJ, Doucette WR, McDonough RP, Urmie JM. University of Iowa, Iowa City, IA . Consumer adoption of a service-oriented pharmacy model has been slow. Two approaches to study consumer adoption include patronage motives and patient satisfaction.. Research Poster Presentation. Jordan Furstenau. Ferris State University. Background. Pico . Research implications. What is needed?. Potential Problems. Nurses in the SICU have been given end-shift report in a conventional way. Unfortunately, there are complaints about discrepancies between the previous nurse’s reports comparing to the actual situations at the bedside. The problem has been in existence for quite some time without being addressed. . The Patient Experience and it’s importance in healthcare today. . Patient Satisfaction . There is a new face to healthcare, and a pay for value environment will affect healthcare reimbursement for years to come…. (Caspers & Pickard, 2013). Linda Shin, MPH. Clinical Safety & Effectiveness. Team Members. Sponsor: Randy Urban, MD. Astrud Leyva, MD. Beverly Mizell, RN. Corrin Le Vasseur, MPA. Deven Barriault, RN. Jennifer Zirkle, RN. Linda Shin, MPH. of Clinical Pharmacy Services in a Progressive Community Pharmacy . Patterson BJ, Doucette WR, McDonough RP, Urmie JM. University of Iowa, Iowa City, IA . Consumer adoption of a service-oriented pharmacy model has been slow. Two approaches to study consumer adoption include patronage motives and patient satisfaction.. Why It Matters. CMS (Centers for Medicare & Medicaid Services), hospitals and insurance providers are using patient satisfaction to help define and measure quality of health care.. Patient satisfaction is linked to better patient outcomes.. ?. thorns. toxicity. release substances that trap insects. dense leaf hairs reduces transpiration.. Why are these characteristics important when controlling weeds? . Examples: . Thorns . make it hard to . Patient Experience . with Better Communication. Michelle Fox, MBA, MHA, CHAM. Director, Revenue Operations/Patient Access. Health First, Inc.. Health First, Inc.. Located in Brevard . County on Space Coast. Linda Shin, MPH. Clinical Safety & Effectiveness. Team Members. Sponsor: Randy Urban, MD. Astrud Leyva, MD. Beverly Mizell, RN. Corrin Le Vasseur, MPA. Deven Barriault, RN. Jennifer Zirkle, RN. Linda Shin, MPH. value-based . care. Make the shift to value-based care and benefit both your practice and your patients. 2. What. . is value-based care? . Value Based Care . is a care model intended to at least partially. Develop a patient experience program to improve your practice and increase satisfaction among patients and caregivers. 1. What is patient experience?. Patient experience considers a patient’s . end-to-end. Develop a patient experience program to improve your practice and increase satisfaction among patients and caregivers. 1. What is patient experience?. Patient experience considers a patient’s . end-to-end. HR Strategies Key to Leader Success Dr. Rita Fields Copper Phoenix Consulting, LLC Biography of Dr. Rita Fields Dr. Fields has nearly two decades of experience in human resources management in information technology, research and education, consulting and Yousef Ahmed . Alomi. , . Nahith. . Alotaibi. , . Hawazen. Abdullah . Al-. Kammash. , . Aroub. . Alhamidi. , . Walaa. . Aboziad. , . Kairat. . Imad. Al-. Hennawi. , . Mohanad. . Imad. Al-. Hennawi.