DissatisfactionDelightExpectations exceededExpectations not ful ID: 304547
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Queensland University of Technology DissatisfactionDelightExpectations exceededExpectations not fulÞlled Exploration of Processes - Process Innovation - - Commodity BPM - Chair in Airport Chair in Retail How ambitious are you? Example exploitativeBPM methodology (Six Sigma, lean) explorative BPM unitto deliver innovation as a service Agenda Commodity BPM- Problem-driven Innovation waste variation bottlenecks manual work non-conformance Constraint-driven InnovationExample Tesco, South Korea Ralph Norris, ex-CEO CBA 11 August 2011 Opportunity-driven Process Innovation- CBAs Kaching Supply: Opportunities Technologies Computing Freemium employees connect customers up convince customers Innovation Latency Latency Value Time Latency Opportunity emerges analysis is conducted is adopted Inspired by Hackathorn, 2002 Value lost Ambidextrous BPM xploitative BPMExplorative BPM ProactiveTodays ef(process model)Tomorrows revenue(process vision)Problem-focusedExclusive (process)products, services)Transactional InnovationTransformational Innovation Agenda Four Ways to Process Innovation better process current process new process potential process Wait Pay Wait Go Up Enjoy ELIMINATE Wait Pay Wait Go Up Enjoy Innovate via Patterns Four Ways to Process Innovation better process current process new process potential process Process DerivationExample Þc journal? Derivation Opportunities Pre-approval limited resources Traf Airline Frequent Flyer Programs DriveNow sanctions customers products into Four Ways to Process Innovation better process current process new process potential process Utilisation of Data - Example: Process Mining I4 Simple and Slow Process Four Ways to Process Innovation better process current process new process potential process Research Opportunities innovation be reduced? Þed,consolidated and offered as a service? engagement models for evidence-basedco-innovation? Queensland University of Technologyw www.michaelrosemann.com