Presenters Representative from Homewood Health Representative from the EAP Committee Introduction EAP Committee representation from six stakeholder groups Employee groups CUPE faculty ID: 1047619
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1. Employee & Family Assistance Program (EFAP)Presenters: Representative from Homewood HealthRepresentative from the EAP Committee
2. IntroductionEAP Committee representation from six stakeholder groups: Employee groups: CUPE, faculty, staffSupport units: Human Resources, Counselling Services, Occupational HealthElements of the new EFAP benefit: For eligible employees, spouse/partner, and dependents 3rd party provider: improve access to counselling and expand the type of support availableNo additional cost to you, as part of UW’s full benefits program
3. Who is Homewood Health? A trusted Canadian company, providing EFAP services since 1979Prides itself on personal touch and high clinical qualityThird party provider ensures complete confidentiality3,500+ counsellors available across Canada; partners internationallyAffiliated with, but fully separate from the Homewood Health Centre located in Guelph, ON
4. When your EFAP can helpA wide variety of situations including but not limited to ...Mental health, crisis and traumaRelationship concerns Family or parenting challengesLegal or financial worriesHealth-related informationDaily stress
5. EFAP Services Counselling ServicesAvailable face-to-face, telephone, or onlineAccess services by telephone or online any timePlan Smart ServicesLifestyle & Specialty Counselling by TelephoneLife Balance SolutionsHealth Smart CoachingCareer Smart CoachingNot available outside of North AmericaOnline ResourcesAccess to services available any time E-learning coursesHealth LibraryBusy Family (not available outside of North America)Health and Wellness Assessments
6. Participation is your choiceImmediate support is available by phoneEasy to access 24/7/365 by phone, or onlineFlexible scheduling of appointmentsIn Canada and internationallyMulti-cultural & multi-lingualPrivate and confidential Key Elements
7. Private and ConfidentialAll information is confidential in accordance with privacy legislationAppointments scheduled to ensure privacyPhone messages never left without prior permissionReports include aggregate data only, by:University of Waterloo and University CollegesEmployee group (Staff, CUPE, Faculty)All data held in Canada No identifying information is transferred to anyone without written and voluntary consent.Exceptions:Children at risk;Risk to self or others;Subpoena
8. About Counselling ServicesGoal setting and problem solving approachShort-term, solution-focused Frequency and number of sessions are determined on a case by case basis Specialized referrals and treatment, if needed
9. Accessing Counselling ServicesContact Homewood at 1-800-663-1142Crisis - immediate counselling availableOnline or telephone counselling available within 24 hoursIn person counselling will be arranged within 2-3 days (appointment will follow)Counsellor matched to presenting problem, location, and client preferencesChange in counsellor always an option
10. About CounsellorsExpertiseMultilingual, and experts across many areas, such as: Family and relationships Stress, anxiety, depression & other mood disordersAddictions and substance misuseTrauma / PTSDGender identities and sexual orientationsProfessional StandardsMinimum of Masters degree in a helping profession and 5 years experienceAverage 10 years training and 8 years experience
11. Advice, counselling and coaching on the phone from an expert in the fieldLife Balance – childcare & parenting, elder & family care, relationships, financial, legalHealth – nutrition, lifestyle changes, weight, smoking cessationCareer – planning, workplace issues, pre-retirement planning, shift workAssessment of needs by a specialist; referrals within 24 hoursProvides customized resources and information Plan Smart Services
12. Plan Smart—Life Balance SolutionsNew Parent SupportChildcare and ParentingElder and Family CareFinancial ConsultationLegal AdvisoryRelationship Solutions
13. Nutritional Counselling12 Weeks to WellnessSmoking CessationPlan Smart—Health Smart Coaching
14. Career Planning Pre-retirement PlanningShift Worker Support Plan Smart—Career Smart Counselling
15. Child and Eldercare Service LocatorsProvide current information on personal and family care providers in Canada (e.g. child and elder care service providers)Health & Wellness Resources Tools to assess health risk and develop improvement plansHealth library including articles and resources written by qualified subject experts, with Canadian contente-Learning – 20 CoursesTo empower learners to better manage personal health, expand work-related skill setsOnline Resources: www.homeweb.ca
16. Conclusion & Questions Homewood Health1.800.663.1142 (English) | 1.866.398.9505 (French)1.888.384.1152 (TTY/hearing impaired)604.689.1717 International (call collect)www.homeweb.ca EAP Committee MembershipCUPE Local 793Staff AssociationFaculty AssociationCounselling ServicesOccupational HealthHuman ResourcesDoug TurnbullMonika BothwellKatie Damphouse (Chair) Tom RuttanLinda BrogdenLee Hornberger(Secretary)Elaine JohnstoneAshley McKnightLori Curtis Cheri BilitzKaren ParkinsonAlfrieda Swainston