Continuation of communication - PowerPoint Presentation

1. Continuation of communicationHemin Johnson BGI

2. Levels of communicationLevel-4 IntimacyLevel -3 participate friendsLevel -2 Exploratory associatesLevel – 1 conventional acquaintances

3. Level – 1 conventional acquaintances A person communicates with strangers to have casual acquaintances in the conventional level. e. g. First encounter between the nurse & the client. Conversation on this level is fairly impersonal. Here, the attempts are made to – be polite, to fill silence, to relieve tension, stress. Level -2 Exploratory associates Here the conversation is fact & problem oriented. Conversation is usually impersonal. e.g. Relationship with colleagues, neighbors, etc. Relationship remains on this level for many years.

4. Level – 3 Participate friends Participate friends means people talk with themselves. Also group is involved in self disclosure. Here the person express his own feelings, describes his own experiences & discusses his own ideas. e.g. Nurse – client can reach to this level only if they have developed good reputation.

5. Level -4 intimacy ( closest friends) At this level, people reveal themselves but not they expose themselves intimately in a way that involves risk. Intimate relationship are characterized by communication of feelings & deeply felt mutual understanding. e.g. Two close friends.

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7. Communication process Communication is the two way process involving the sending & receiving of a message.Since purpose of communication is to evoke a response the process is ongoing. The sender The sender is on the individual or group who wishes to convey the message to another. He is the initiator of the communication process & is sometimes called the source. The individual or group sending the message must have a reason for communicating & must put it in a form that can be transmitted.

8. 2. Encoding Encoding means translating the thoughts into specific signs, & symbols. Effective encoding depends on a clear message delivered at a right place or at right time & in such a way as to attract the receiver’s attention. 3.The message It is the information that is selected & conveyed by The sender. It requires the sender‘s decision about what will be said , how, when, & where it will be said & the selection of words in a language that can be understood by the receiver.

9. 4. The channel It is the means by which the message is transmitted. For example through the audio visual aids. It is important that the channel be appropriate for the message to make the intent of the message clear. Talking face to face with person may be more effective in some instances than telephoning or writing the message. Recording message on tapes or communicating by radio, television, may be appropriate for larger audience.

10. 5.Decoding The decoding of a message Is how an audience Member is able to understand, & interpret the message. It is the process of interpretation & translation of coded information into a easier form. Decoding is translating The message from its Sign, symbol, etc format Into understandable meaning.

11. 6. Receiver The receiver is the individual to whom the message is transmitted. The communication process is effective when the sender & receiver have a common knowledge & experience about the intended communication. 7.The feedback The message that the receiver returns to the sender. It is called feedback. This is the response to sender, that reveal the receiver about what is understood by the message. Communication is not successful until the message received has been understood & acted upon appropriately.

12. Diagram for communication process

13. Factors Affecting communication process

14. Ability of the communicator – The person ‘ s ability to speak, hear, see& comprehend influence the communication process. The nurse must be careful not to talk too quickly or present too many ideas at once, particularly, when offering health instructions. Perceptions – It is the personal view of events, that a persons sense, interprets, & understands the events differently. Perceptions are formed by experience & expectations. It is important in many situations.

15. Attitude –It is the tendency to act in a particular direction to a thing, a person, or an event. Attitudes are communicated convincingly & rapidly to others. Knowledge- Knowledge of handling different level persons is essential for communication. An amount of knowledge a source has about the subject matter will affect his message.

16. Time – The time factor in communication includes the events that follow the interaction. Nurse’ s use of time can facilitate or inhibit a client’s communication. Personal space-Personal space is the distance maintained by persons in interaction with others. Professional nurse maintains good interpersonal relations & by observing client’s health status, & also maintains personal space.

17. Environment – People usually communicate most effectively in a comfortable environment. Warm & comfortable environment facilitaties good communication. If the room lacks privacy or hot, noisy, or crowded, the communication process break down. Emotions – Emotions are persons subjective feelings about events. The way a person relates or communicates with others is influenced by emotions.

18. Confidence – Confidence is very important for developing & maintaining a trust with others. Nurse will be confident if she has upto date knowledge, skilful & as well as having self respect. Values – These are the standards the influence behavior. They are person considers important in life & thus influence expressions of thoughts & ideas.

19. Question blog ❓ Explain the levels of communication? Define communication process? With neat diagram?