S PC S Procedure Waiting Less than 10 minutes Arrival to reception area To Waiting area Waiting area Detailed instructions for customer Less than 2 minutes S Chairs S Board ID: 1002234
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1. N - Receptionist S - Instructions S - PC S - ProcedureWaitingLess than 10 minutesArrival to reception areaTo Waiting areaWaitingareaDetailed instructions for customerLess than 2 minutesS – ChairsS - Board N – CashierS – MoneyS – PaperS – PCS – RegistrarsS - ProcedureTo bank teller windowExitCustomer helpedLess than 6 minutes Process Map - ServicesCustomer service at bank teller window
2. N - PickersN – LeaderS – ProductsS – Lift truckS – PCS – Picking list1.- Products ready for loadingAccurate quantities2.- InvoiceinformationPickingLoadingTo Loading areaLoading areaFinished goodsAccording to the Picking listN - PickersS – Picked productsS – Lift truckS – Picking listN – CourierN - PickersN - LeaderS – InvoiceS – Finished goodsS – Lift truckS - PCTo transport1.- Loaded productsAccurate, timely quantities2.- AccurateInvoice Process Map - Logistics
3. N – Operator S – Weight scale S – Plastic bags S – Ladles S – Production orders S – Tags C – Raw material Approved by Quality Control1.- Intermediate productApproved by Quality Control2.- Shrinkage1.- Packaged productAccurate quantity(100 – 104 %)2.- ShrinkageLoadedProductComplete documentationProduct stored In siloApproved by Quality ControlWeigh raw materialApprovedAnalysis?ReprocessDischarge to storage siloPackagedLoadingMixerDry mixingNoYesWarehouseHeavy raw materialIn accurate, specified quantities N – Operator S – Mixer C – Raw material Approved by Quality Control C – Temperature 85 + 5 °C C – Stirring speed 60 rpm C – Time 18 min S – Production order N - Operator S - Mixer S – Intermediate product S - Silo S – Production order S – Courier S – Packaged product S – Loading orderN – OperatorS – SiloS – Product stored in siloS – PackagesS – Packaging teamC – Stirring speed 35 rpmC – Nozzle diameter 25 mmS – Weight scaleS – Production order Process - Manufacturing