Information Technology Services Financial ServicesCustomer Billing Services AUTOMATED PAYOFF REQUESTS PREVIOUS PROCESS Requestor banks title companies realtors closing attorneys faxed in handwritten form ID: 593907
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AUTOMATED PAYOFF REQUESTS
Information Technology Services
Financial Services/Customer Billing ServicesSlide2
AUTOMATED PAYOFF REQUESTS
PREVIOUS PROCESS
Requestor (banks, title companies, realtors, closing attorneys) faxed in hand-written form
CST Researched all accounts on the property
-Assessments, utility accounts, lot mowing, code cases, etc
CST verified street addresses and researched any anomalies with the addressing clerk
CST manually transcribed payoff balances onto the form
Payoff information verified by second CST
Form faxed back to requestor
Turn around time between 3 & 5 days
Completed forms manually scanned into Sire data repository
Volume – approx. 500 per weekSlide3
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NEW PROCESSRequestor locates the property on City GIS & submits an online request electronically via the web
Requestor receives a return email stating the request has been received
CST receives the request in an electronic workspace
Electronic payoff process pulls all account balances across several software modules (CRW, JDE, DFAST)
CST validates accuracy of results- adds any required notes
CST emails completed form to requestor
Turn around time between 1 & 2 daysCompleted forms are programmatically loaded into Sire data repository
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BENEFITS
No longer a need for second CST to validate
Improved accuracy by eliminating human error
Reduce duplicate submissions
No fax costs (paper and toner)
Turnaround time has been reduced by 2-4 days
Completed forms are programmatically loaded into SIREEliminate the need for off-site storage of completed documents
Positive feedback from customers
Reduced process by almost an entire FTE
AUTOMATED PAYOFF REQUESTS