2013 HR Summit Survey Results

2013 HR Summit

Survey Results

Participation

2

Registered = 268 total

General Counsels = 28

Designated HR Authority = 64

Training Coordinators = 28

DCHR Staff = 103

Misc. (Guests, Awardees, VIPs, Presenters) = 45

No Shows = 26

Post-Summit Survey

3

Rate your overall experience

Excellent = 64%

Good = 36%

Fair = 0%

Poor = 0%

Post-Summit Survey

4

Rate the online registration process

Excellent = 72%

Good = 17%

Fair = 3 %

Poor = 0%I didn’t use it = 8%

Post-Summit Survey

5

Rate the Keynote Speaker,

DeRetta

Cole

Excellent = 68%

Good = 8%Fair = 1%

Poor = 0%

I didn’t attend = 23%

Post-Summit Survey

6

Comments regarding Keynote Speaker,

DeRetta

Cole

“I

loved her interaction with us and her ability to relate to everyone in the room. I also liked the way she explained how to resolve tense issues

with professionalism.”

“I

thought her presentation was very motivating and uplifting. We need more of that

!”

“Great motivator. Would love to work with her. Made me want to work harder to be a better person and a better attorney manager

.”

“Needed more Q&A time.”

Post-Summit Survey

7

Rate the Awards Ceremony and Luncheon

Excellent = 48%

Good = 28%

Fair = 4%

Poor = 1%I didn’t attend = 19%

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8

Comments regarding the

Awards Ceremony and Luncheon

“…very

nice, but I felt sorry for the runner up. I think that only the winner should be called to the podium and that a few comments should be read about the winner...a few quotes from the nomination that make that person exceptional

.”

“Advertisement

of the Nominations should be sent to all employees. I believe many did not receive the notification to be able to nominate their Human Resources teams/advisors

.”

“It

was great to share other employees being recognized and honored for their hard work and efforts in their work areas

.”

“…very

organized. It was an excellent way of awarding and recognizing individuals and teams for their hard work and commitment to excellence

.”

Post-Summit Survey

9

Rate the Payroll workshop

Excellent = 38%

Good = 21%

Fair = 5%

Poor = 2%I didn’t attend = 34%

Post-Summit Survey

10

Comments regarding the Payroll workshop

“I feel that it was informative and provided a lot of insight on the everyday challenges when it comes to daily operations in Payroll

.”

“It might be helpful to have a list of terms that are commonly used by Payroll so that everyone understands the words being used

.”

“The OPRS staff was very informative with information I did not know and

reinforced

the information that I did know. The Payroll staff needs to be included in next years HR Summit.”

“This

workshop was great. The information was very valuable and the payroll team was outstanding

!.”

“This

was very helpful, particularly regarding what triggers problems for payroll. The information on benefits was also good. It would help to have copies of or electronic versions of any forms they refer to. Please have them come to the Advisor meetings to keep us abreast

.”

Post-Summit Survey

11

Rate the LMPC workshop

Excellent = 28%

Good = 24%

Fair = 5%

Poor = 0%I didn’t attend = 43%

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12

Comments regarding the LMPC workshop

“I

wish more time had been spent discussing next steps in light of the morale and

customer

service survey results - but it was a nice touch to receive a copy of my agency's results

.”

“Director Stokes said it all when she talked about trust and the need to build it. We have a long way to go because many managers and supervisors really don't collaborators they want compliant subordinates.”

“Very helpful information and engaging. Good to know the inclusiveness and work being done to enhance labor relations in the city overall

.”

“The info was basically a presentation of survey results and did not necessarily lend itself to being interactive or skill-building. Might have been effective as a shorter plenary session presentation in order to shave some time off the overall event

.”

“

This was a good session, but I would have liked to get more information on how we can use the data to improve.”

Post-Summit Survey

13

Rate the HR Effectiveness workshop

Excellent = 42%

Good = 23%

Fair = 6%

Poor = 2%I didn’t attend = 27%

Post-Summit Survey

14

Comments regarding the HR Effectiveness workshop

“The

consultants were energetic and their enthusiasm helped to make the workshop even more interesting

.”

“I liked the interaction with other Agencies through small groups. Defining culture was a unique way to inspire my listening skills and get involve

.”

“Now is the time to start implementing some of the recommendations that came out of this workshop. Otherwise, people will lose faith that there are real change agents in this Department

.”

“I am honestly tired of participating in these "task force" settings. We've collected enough information. It's time for implementation to begin

.”

“Information about the status of the initiative was helpful. Slides were complicated. Didn't see the value of the exercise

.”

Post-Summit Survey

15

Rate the Class and Comp Reform workshop

Excellent = 40%

Good = 20%

Fair = 3%

Poor = 1%I didn’t attend = 36%

Post-Summit Survey

16

Comments regarding the

Class and Comp Reform workshop

“There were some useful/practical points and some theory. It was interesting

.”

“Reinforced the information that has been share monthly from HR Advisors Meetings

.”

“Very detailed

presentation

and great Q&A opportunities

.”

“It was just a snapshot of what's going to be implemented, so I hope there are more workshops to eventually connect all the dots

.”

“I did not learn anything new. I still have just as many questions regarding how this new procedure will be rolled out...how the decision is made regarding what group/grade an employee is placed in, etc

.”

Post-Summit Survey

17

Comments regarding the

Sustainable Employee Actions panel

“The Sustainable Personnel Actions was an excellent workshop. This should be developed into a required training course for DC HR professionals

.”

“…the

5 attorneys spoke are excellent. I would like to see them speak again next year. I learned a lot yesterday about legal. I think supervisors and managements should attend this meeting next year. There should be a preventative class for managers in legal matters because they need to know the policy, procedures and law. DC government waste too much money in legal

.”

“The

panel on Thursday morning was very informative and should have been longer

.”

“I

wish the Art of Sustainable Personnel Actions Panel was longer the information was very informative

.”

“…could

have been limited on their introductions - and more time could have been dedicated to questions/answers...Overall Great Job DCHR

!!!”

“The

agency heads need to know what we know, especially about UNSUCCESSFUL disciplinary actions

.”

Post-Summit Survey

18

Rate the Kellogg Conference Hotel

Excellent = 76%

Good = 22%

Fair = 2%

Poor = 0%

Post-Summit Survey

19

Comments regarding the Kellogg Conference Hotel

“Very convenient. Good parking. Would like to return.”

“Please make sure that shuttle buses are available at the metro stop for employees to take. It's not the best of neighborhoods to be walking in that early in the morning

.”

“Attractive, convenient venue. Good food, good service. Great choice!”

“This is a great facility space and area for all DCHR staff and health providers, nice bathrooms, and good

food.”

“First

class. Staff very helpful and friendly. FREE PARKING definitely a plus. Thanks

.”

Post-Summit Survey

20

Rate the customer service of the Summit team

Excellent = 77%

Good = 22%

Fair = 1%

Poor = 0%

Post-Summit Survey

21

Comments regarding the Summit team

“I was impressed with the consistency of the team. Service with a smile...”

“DCHR Summit team was extremely professional courteous, knowledgeable, and helpful. First class!”

“I cannot say enough about the customer service of the DCHR Summit team. Your hard work was clearly evident, and it yielded great results. Thank you!!”

“Awesome team!!! I have done events and I am amazed at how organized and seamless the event went. Well done. Kudos

!!!”

Post-Summit Survey

22

Rate the food

Excellent = 31%

Good = 53%

Fair = 14%

Poor = 2%

Post-Summit Survey

23

Comments regarding the food

“Day

one was superior. Day two was fair.”

“Access

to water bottle was great during

workshops. instead

of soda a water and juice option should available during both

lunches. recommendation

: coffee should be available all day in neutral areas (hallway, lobby, etc.)”

“The

Luncheon main course was horrible .... The boxed lunch selections were also as bad

.”

“Awards lunch was excellent, the boxed lunches were ok at best

.”

Post-Summit Survey

24

Rate the giveaways

Excellent = 64%

Good = 33%

Fair = 3%

Poor = 0%

Post-Summit Survey

25

Comments regarding the giveaways

“I love the giveaways so much I wished I could get another umbrella.

:)”

“It was clear that much thought and effort was put into this and it is very appreciated

.”

“Nice

, practical gifts -- especially the umbrella

!”

“I appreciate getting practical giveaways but I worry about the perception of "wasting" taxpayer dollars on that kinds of stuff

.”

“The

giveaways were such a wonderful

surprise.

I especially appreciate the fact that the giveaways were very practical gifts. I really love the umbrella. Thank you

!”

Post-Summit Survey

26

Rate the printed program

Excellent = 70%

Good = 28%

Fair = 2%

Poor = 0%

Post-Summit Survey

27

Comments regarding the printed program

“Helpful info but it was ironic that the conference is titled "sustainable HR" and we had a 24 page printed program. Could have been shorter to save paper

.”

“The

Summit Program was both aesthetically pleasing and informative

.”

“Great

to put face and

background information

with a name. You know who you will need to contact depending on the information you need or matter.

Excellent

booklet. Thank you

.”

“I

think it would have been helpful to include the room numbers on the personalized schedules and to have a display board on the second floor. Even with the electronic display on Wednesday, I did not realize that I needed to write that information down while the speakers were up because I would not see it at a later time to be able to write it down then

.”

Post-Summit Survey

28

Rate the length of the Summit

Excellent = 54%

Good = 43%

Fair = 3%

Poor = 0%

Post-Summit Survey

29

What do you consider to be the right length?

Two full days = 73%

Two half days = 6%

One full day = 21%

One half day = 0%

Post-Summit Survey

30

Additional comments/feedback

“Impressive to see how far DCHR has come in a short time... Glad to be part of the team.

”

“The

workshop focuses more on seasoned people in HR. It is assumed that you already know a lot of this material. You need a workshop geared more towards those who are new to the process. DCHR also needs to offer classes geared strictly for new HR advisors

.”

“I

wish the Art of Sustainable Personnel Actions Panel was longer the information was very informative

.”

“The

Sustainable Personnel Actions was an excellent workshop. This should be developed into a required training course for DC HR professionals

.”

“The

Summit was effective, but it could have been better if it was tailored to the audience. As a GC, I would have liked a legal track

.”

31

Discussion

and

Questions