Behavioral Health Integration Complex Care Initiative

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Behavioral Health Integration Complex Care Initiative




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Presentations text content in Behavioral Health Integration Complex Care Initiative

Slide1

Behavioral Health Integration Complex Care Initiative

Behavioral Health Competencies for the Whole Team

Thursday June 8, 2016

8:30am-9:30 pm

Slide2

Inviting humanness into healthcare.

Slide3

Eliciting

Responding

Sharing

Slide4

Non-verbal empathy

Show of non-judgement

Open Ended Questions

Skillful Eliciting

Slide5

Slide6

Normalizing

Acknowledging

Affirming

Skillful Responding

Slide7

Slide8

Sharing behavioral health information with the team:

Documenting

Informal verbal communication

Formal verbal communication (SCR, huddles)

Slide9

Elicit and Respond:

behavioral health information

Elicit:

Think (alone) about someone you know who gets lots of behavioral health disclosures from patients

Discuss with your team, who seems to get what types of disclosures? What techniques for eliciting do those team members use? What do you notice about who gets disclosures that are historically stigmatized or judged? (addictive disorders, sexual behavior, not taking medications

…)

Respond:

Reflect on a recent patient disclosure. Share with your

team: What

techniques did you use to elicit? What techniques did you use to respond? What might you have done differently?

Slide10

Sharing Behavioral Health Tasks

o

n a BHICCI

Healthcare Team

Slide11

Which Patients Get Referred to the BH Clinician?Which Patient are Managed with BH Consultation Alone?How to Decide?

Patient/clients’ preferences, values and beliefs

Patient level of severity/stability

Particular behavioral health conditions

Slide12

Backing Up Even Further:How Are You Organized as a Team?

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How would you describe how your team is organized?

How is your team currently making decisions about who gets referred to the BH clinician and who

does

not

? How is this working for your team and the patients?

Could you refine the criteria

(patient preferences/beliefs, severity, conditions)

to make it more specific?

What other criteria might you suggest?

Slide14

Thank you for your time!Please complete the survey, we really, really, really, take it to heart!

Slide15


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