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Chapter 15 Pulling the Pieces Together: Creating a World-Class Service Culture Chapter 15 Pulling the Pieces Together: Creating a World-Class Service Culture

Chapter 15 Pulling the Pieces Together: Creating a World-Class Service Culture - PowerPoint Presentation

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Uploaded On 2018-10-24

Chapter 15 Pulling the Pieces Together: Creating a World-Class Service Culture - PPT Presentation

Chapter Objectives Compare and contrast the concept of service seamlessness to departmentalization and functionalism Describe how a service firms internal logics affects its service culture Understand the fundamental differences between the industrial management approach and the marketfocu ID: 695056

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