Angela Bandlow Sr Director Marketing Microsoft Dynamics 365 Microsoft Dynamics 365 in the news Microsoft makes a cloud push with new Dynamics 365 software suite and App Store Microsoft ups Salesforce Oracle rivalry with new cloud product ID: 697710
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Slide1
Microsoft Dynamics 365
Intelligent Business applications
Angela Bandlow
Sr. Director Marketing, Microsoft Dynamics 365Slide2
Microsoft Dynamics 365 in the news!
“Microsoft makes a cloud push with new Dynamics 365 software suite and App Store”
“Microsoft ups Salesforce, Oracle rivalry with new cloud product“
“Microsoft snatches HP CRM
and service business from rivals Salesforce and Oracle”
“Few other players offer a common platform and data model for CRM and ERP – and none bring in the Office productivity capabilities as Microsoft can”Slide3
State of the Market
Customer Experience
By 2020,
customer experience will overtake price and product as the key brand differentiator.
Productivity
40% of a worker’s productive time
is lost when switching tasks. This costs the global economy $450B per year.
Speed of Business
Organizations embracing digital transformation generate an average of
$100M more income each year.Slide4
Digital Transformation
Engage your
customers
Transform your
products
Optimize your
operations
Empower your
employeesSlide5
Dynamics 365
Customer Service
Marketing
Sales
Operations
Field Service
Project Service Automation
Intelligent business applications in the cloud
Office 365 | Azure IOT | Power BI | Cortana Intelligence
Application Platform (
PowerApps
, Power BI Embedded, Flow) and Common Data Model
AppSource Slide6
Dynamics 365 Advantage
Start with what
you need and grow
at your own pace
Familiar tools in
the context of your business processes
Built-in intelligence
to proactively guide
to optimal outcomes
Grow, evolve and transform with modern, extensible platform
Productive
Adaptable
Intelligent
Purpose-builtSlide7
Digital Transformation
Engage your
customers
Transform your
products
Optimize your
operations
Empower your
employeesSlide8
Engage your
customers
Engage your
customers
Natural, tailored
customer experiences
Smartly engage customers from
consideration to purchase to supportSlide9
Empower your
employees
Familiar tools, in context of business processes
Enable people to do their best work with processes and productivity Slide10
Optimize your
operations
Intelligent processes, predictive guidance
Anticipate and manage business from manufacturing to finance to retailSlide11
Transform your
products
Extensible platform, integrated applications
Innovate with new business models and shift from reactive to proactive faster Slide12
Dynamics 365
Apps
Plans
Full extensibility, workflow, & embedded business intelligenceApp specific extensibility, workflow, & embedded business intelligence
“FULL USERS”
Operations
Sales
Field Service
Customer Service
Team Members
Light use, knowledge sharing & embedded business intelligence
“LIGHT USERS”
A new approach to Business Application Licensing
Sales
Field Service
Customer Service
OperationsSlide13
AccuWeather weathers the data storm
When the worldwide growth of connected devices pushed demand for AccuWeather up-to-the-minute weather forecasts from 2 million to 4 billion requests a day, the online weather service had a category-5 data storm to manage. The company had to collect more information from more locations and increase service speed at the same time, so AccuWeather adopted Microsoft Azure to store, process, and deliver content in the cloud.
It deployed Microsoft Dynamics 365 to better gather, access, analyze, and distribute real-time data from more than 3 billion locations around the world. AccuWeather has developed the speed and flexibility to respond effectively to 13 billion service requests a day—and now the forecast is for accelerated business growth.Cloud and Server PlatformData ManagementBusiness NeedsSales Management Contact/Call Center Management
Customer ServicePartnerDell Marketing CDW CountryUnited States Vertical
Accounting & Consulting
Size
Employees: 350
Annual Revenue: $82M
Technologies
Azure
Dynamics 365 for Field Service
Dynamics 365 for OperationsSlide14
Roadmap
Redefined business processes
Fall and spring releases
Common user experience and integrated navigation
Common application platform with PowerApps
Common Data Model with integration to existing schemasSlide15Slide16
Solving
global water challenges with Microsoft cloud technologies
By 2030, the demand for fresh water is projected to outpace supply by almost 40 percent. Ecolab, a leading global provider of water, hygiene, and energy technologies and services, is helping companies worldwide operate more sustainably with the Microsoft cloud – including Azure and Microsoft Dynamics 365. Connected to thousands of sensors in facilities worldwide, the platform collects and analyzes real-time water usage data to improve efficiency and cut water, energy, and operational costs. With a goal of moving companies to net-zero water usage, Ecolab and Microsoft are taking on the world’s water challenges together. Business NeedCustomer EngagementBusiness Intelligence
CountryUnited StatesIndustryProcess Mfg & Resources
Size
Employees: 47,000
Annual Revenue: 13.5B
Technologies
Azure
Dynamics 365
Power BI
Office 365
Surface Slide17
Sandvik
Cormorant combines human and digital intelligence into a predictive analytics solutionSandvik
Coromant is part of the Sandvik Group, a global engineering organization that produces machining tools and tooling systems for the manufacturing industry. It has built up decades of industry knowledge within its workforce that it wants to digitize so that it can be analyzed and fed back into its customers’ manufacturing processes to optimize shop-floor efficiency. It has teamed up with Microsoft to create a predictive analytics solution based on the Microsoft Azure IoT (Internet of Things) Suite and Microsoft Cortana Intelligence Suite. This solution integrates people, machines, tools, materials, orders, storage handling, scheduling, and Microsoft Dynamics 365 for Field Service capabilities to empower customers to make the best possible business decisions.Business NeedsSales management
CountrySwedenIndustryProcess Mfg & ResourcesSize
Employees: 8,500
Technologies
Azure Internet of Things Suite
Azure Machine Learning
Azure Streaming Analytics
Cortana Intelligence Suite
Dynamics 365for Field Service