3 Terms and Conditions Support CoveredThis agreement is for 24 hour - PDF document

1 3 Terms and Conditions Support Covered
3 Terms and Conditions Support Covered—This agreement is for 24 hour 7 day a week telephone support on the above agreed product, this only includes products manufactured by or supplied by Miwa Lock Co., Ltd. Miwa agrees to provide technical support, via the telephone, 24 hours a day 7 days a week for the entire period of this agreement. All calls will be returned, if necessary, within 120 minutes during business hours (8am –5pm central time) and within 180 minutes at all other times. Visits to the Property—If it is deemed necessary for one of our technicians to visit the property to rectify the problem this is not covered under this agreement. All site visits would be charged at our standard rate. Parts repairs—This agreement covers telephone technical support only. Any parts and or labor for repairs would be charged at our standard rates. If the Miwa product is still under warranty then standard warranty terms apply. Charges—Customer shall pay Miwa Lock Co., Ltd. annually for the Technical Support Agree-ment described herein in accordance with the fees and charges set forth on attached Technical Support Agreement. Customer shall be responsible for any charges for service not included within the scope of this agreement, including charges for Miwa Lock Co., Ltd. personnel performing training and or support work at customers site. Limitation of Liability—Miwa Lock Co., Ltd. shall not be liable for any lost data, lost profits or indirect, special, incidental or consequential dam

2 ages, even if Miwa Lock Co., Ltd.. has b
ages, even if Miwa Lock Co., Ltd.. has been ad-vised of the possibility of such losses or damages. General—This agreement, which is not assignable without written consent of Miwa Lock Co., Ltd. Home Office, constitutes the entire Agreement between the Customer and Miwa Lock Co., Ltd. with respect to its subject matter irrespective of inconsistent or additional terms and condi-tions appearing on any order form release, or other communication submitted by the customer. This agreement supersedes any previous agreements, proposals and all other communications or representations, whether oral or written, made between the parties relating to the subject matter of this Agreement. Modifications to the Agreement shall be effective only in writing and signed by the parties and accepted by Miwa Lock Co., Ltd. at its home office. The Agreement shall be gov-erned by the laws of the state of Illinois. Good Standing— If Customer fails to pay Miwa Lock Co., Ltd. for any goods or services when due, whether covered by this Agreement or by separate agreement, purchase order or invoice, and Customer’s account with Miwa Lock Co., Ltd., at its sole discretion, may refuse to provide Tech-nical Support Services to Customer until Customer’s accounts are fully paid. The period of time while Customer’s account is overdue and Miwa Lock Co., Ltd. is not providing Technical Support to Customer will not extend the one year period of Technical Support. Termination— this agreement may neither be changed nor termi

3 nated orally. Agreement is valid for on
nated orally. Agreement is valid for one (1) year. Agreement will automatically renew on Agreement annual anniversary date and be automatically billed at the prevailing rate at the time of the renewal date. 2 Lock Information AL5H
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‘ Date of Purchase ……………………. No. Locks …………... Installation Date ……………………. No. Encoders …………… Technical Support Agreement 1 year telephone support agreement 1 to 150 locks $400
‘* 151 to 300 locks $575
‘* 301 + locks $750
‘* 1 year telephone support agreements on SafeBox safes $450
‘* *Please tick the appropriate box. This agreement is effective upon the receipt of payment or the date of the invoice, if it is to be charged to the properties account, and is valid for the period of one year thereafter, providing that this agreement has been signed and accepted by both the property and Miwa Lock Co Ltd. I hereby agree to the terms and conditions set forth in this agreement. Name and title On behalf of Miwa Lock Co Ltd Authorized Signature Authorized Signature Date Date Miwa Lock Co Ltd9272 92618 CA 119 Suite RD, Jeronimo Irvine, Tel. 949328 5280 Fax. 949 5281 328 www.miwalock.com SUPPORT AGREEMENT Customer Details Property Name …………………………………………. Address …………………………………………. …………………………………………. Telephone …………………Fax…………………... Contact …………………………………………. Email …………………………………………. 24/7 Technical Support From Miwa Peace of Mind with Miwa’s 24/7 Technical Suppor