PPT-Customer Credit… Why & How

Institute of Chartered Shipbrokers Lectures Singapore August 2014 So who am I Managing Director Global Head of Credit Awyr Las Pte Ltd inactive Soyuz Bunkering Group John Phillips . Management Roadmap to Improvement…’. The Credit Management Journey. . ‘Building Credit Together’. One Team One Goal. European Conference. Amsterdam 14. th. – 16. th. April 2013. Nick King, MICM. Chris Keeling. Head of Risk . Programmes. , Risk . Infrastructure. Lloyds . Banking Group. Jeremy Bryson . Head of Architecture . and Risk Systems. Lloyds Banking Group. Lloyds Banking Group is on a journey to develop Customer Centric Decisioning to support their Risk process for personal customers across retail products. Jeremy and Chris will provide an insight into their drivers for this and progress to date which is underpinned by the implementation of FICO. Origination Best Practices. Mary Du Pont. Fair Isaac Advisors. FICO. Definitions and Types of Credit. Definitions and Types of Risk. Originations Process. Originations Decisions. Originations Scores. ICTF Symposium – Emerging Professionals . Madrid, May 23. rd. 2016. A brief introduction. Today’s session. How important is credit management?. Where do you start with improving?. What are the best practices?. Needs. Think Outside Yourself. Think Outside Yourself. Creativity. Innovation. Entrepreneurship . Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you. – Jeffrey Gitomer. Turmoil. . . Global Business Services. Kirk Shoemaker. Director, Global Credit. kirk.shoemaker@beamsuntory.com. office: . 1 (502) 855-8362. mobile: 1 (502) 492-8192. The Four C’s of Credit. Character. The Credit Management Journey. . ‘Building Credit Together’. One Team One Goal. European Conference. Amsterdam 14. th. – 16. th. April 2013. Nick King, MICM. Group. Credit Director. 1. HEADS or TAILS. https://. www.youtube.com/watch?v=5EkiOwoLz-4. TED Talk – . Customer Loyalty. Customer Loyalty. Faithful to a cause, ideal, custom, institution or product.. Unswerving allegiance to specific brands or products. . ICTF Symposium – Emerging Professionals . Madrid, May 23. rd. 2016. A brief introduction. Today’s session. How important is credit management?. Where do you start with improving?. What are the best practices?. The Credit Management Journey. . ‘Building Credit Together’. One Team One Goal. European Conference. Amsterdam 14. th. – 16. th. April 2013. Nick King, MICM. Group. Credit Director. 1. HEADS or TAILS. Account open 2011. Delinquent 8 times between 2012 and 2014. Open and current now. Statement history online. Legal Rep. Conundrum. “Accuracy have never made a late payment”. Open 2008. Delinquent 36 times up to 120 days late. Gary Brooks, October 2013. Outline Agenda. Traditional role of Credit. The Switch from Defender to Playmaker. Objectives. (Semi-) Automation of Process Steps. Single . Portal Concept. Credit Insurance. Christine Turek. What is Credit?. The ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future.. Money. A medium of exchange for goods or services within an economy.. The Benefits of Reading Books