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Real-Time Reports Real-Time Reports

Real-Time Reports - PowerPoint Presentation

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Uploaded On 2017-05-25

Real-Time Reports - PPT Presentation

In this training well showcase reports which will best track circulation new users site traffic and popular titles Your team can then use these online reports to gauge how your OverDrive Download Service is doing and track a path to future success ID: 552111

evaluate reports users library reports evaluate library users overdrive collection success team branch titles compare activity virtual time goals

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Slide1

Real-Time Reports

In this training, we'll showcase reports which will best track circulation, new users, site traffic, and popular titles. Your team can then use these online reports to gauge how your OverDrive Download Service is doing, and track a path to future success.Contact: training@overdrive.com.Slide2

AgendaIntroduction to Real-Time Reports.

Goal Setting.Selection TeamBuild a Strong Collection.MarketingReach New Users.Administration Size-Up Success.Evaluate using Reports.Selection Team

Evaluate your Digital Collection.

Marketing

Evaluate Promotions.Administration Evaluate Overall Success.Demonstration.Next Steps. Slide3

Introduction to Real-Time ReportsSlide4

Getting StartedGo to Content Reserve:

www.contentreserve.com.Click on the 'Login' tab.Enter your Content Reserve 'Login ID' and 'Password'.This is the same Login ID / Password used to order titles.

Need a login for Content Reserve?

Contact the coordinator at your library / consortium for OverDrive download services.Slide5

TipsShare or print a report:

Results can be exported to an Excel spreadsheet. Click on 'Create Worksheet' from the results page.Select multiple items: Control-click to select multiple items in a drop-down.

Consortia members:

Member libraries have the option to run reports by library.Slide6

Big Picture: Evolution of a Successful Virtual Branch

Track

Performance

Selection Team

Build a Strong Collection.

Marketing Team

Reach New Users.

Administrative Team

Size-Up Success.

Library Goals

Activity

Charts

Turnover Rate Charts

New Patron Registration

Current Waiting List

Digital Library Statistics

Traffic Reports

Sample Reports:

Evaluate

Goals

Your

OverDrive

Virtual BranchSlide7

Recommended Review ScheduleMinimum Recommended Review Schedule:

MonthlyQuarterlyAnnualEventCompare to previous time frames and set new targets.

Virtual Branch Monthly Review

Review success of MP3 RaffleSlide8

Goal SettingSlide9

Selection Team. Goal: Build a Strong Collection

Selectors will use reports to help identify popular titles, subject areas, and formats.Selectors can also encourage activity from existing users by keeping your OverDrive download collection fresh.New titles.New formats.

Additional copies of popular titles to shorten the hold period.

Action Item

:

Check your Patron Activity Chart and set realistic goals.

Slide10

Marketing Team. Goal: Reach New Users.

You'll use reports to track new users and site usage.A significant majority of your community is unaware of your OverDrive Download Service.Determine your library's ideal percentage growth and strive to increase your numbers month over month.Promotional events:

Check numbers before, during, and after an event.

Set goals for the next time you try the same campaign.

There are always more users to reach!

Action Item

:

Need promotional ideas? Contact partnerservices@overdrive.com.Slide11

Administrative Team. Goal: Size-up Success.The Administrative Team uses reports to track overall success.

What are your targets for overall growth in the areas of collection and circulation? Compare your current statistics to statistics from last year / last quarter. Have your numbers increased as expected?Consortia members - Compare library to library statistics. How does your library compare to libraries of a similar size?

Action Item

:

Contact

training@overdrive.com

for help with reports.Slide12

Selection Team

Evaluate your Download CollectionSlide13

Evaluate your Download CollectionActivity Charts

See what content is already popular and make informed purchasing decisions.Turnover Rate Charts Are you meeting user demand for subjects, formats, and publishers?Compare circulation activity to turnover rate statistics.Slide14

Evaluate your Download Collection

Current Waiting List & Waiting List HistoryTrack your most requested titles and keep users satisfied.Compare the current waiting list to waiting list history to see if a title has been 'in demand' over time.Slide15

Marketing

Evaluate PromotionsSlide16

Evaluate PromotionsNew Patron Registrations

Keep track of new user registrations for your Virtual Branch. More users = more checkouts.Note: A 'registration' is counted the first time a user signs in to your Virtual Branch website.Patron Activity ChartsView the number of different users that checked out titles by date or branch.

What causes increases or decreases month to month?

Use both of these reports after promotional campaigns to compare percentage increases.Slide17

Evaluate Promotions

Traffic Reports: Evaluate promotional efforts.Track Page Requests and Patron Session numbers monthly.See what URLs are directing users to your Virtual Branch. Examples of URLs you should find here include your library's home page and online catalog.

Example OPAC Icon

Example Web Page LogoSlide18

Administration

Evaluate Overall SuccessSlide19

Evaluate Overall SuccessActivity Charts

Evaluate circulation progress and compare to goals. Where do you see positive growth, plateaus, or negative growth? What happened during those times?New Patron RegistrationsEvaluate outreach progress and compare to goals. In what ways do new patron registration trends mirroryour activity trends?Slide20

Evaluate Overall SuccessDigital Library Statistics

View a snapshot of statistics for your Virtual Branch: Titles and copies.Checkouts. Holds.Users.Each section includes total numbers as well as a break down by format.A great summary for a quick evaluation or an annual report.Slide21

Try this…Login to Content Reserve and view the reports we discussed today for your library.

Suggestion: Set the time frame for one year ago to the current date to evaluate your growth.Schedule calendar reminders to review the reports monthly. Work with your team (collection, marketing, or administrative) to set goals, and coordinate review of reports. Slide22

Digital Library BlogBright Ideas for your Virtual Branch!Share promotional ideas with other OverDrive libraries.

Blog with your Partner Services Representative.Post a comment or link to an article, video, or photo.Tell us what's going on in your neck of the woods!Visit us today:http://blogs.overdrive.com/library Slide23

Next StepsWatch for our follow-up email.Check out OverDrive's

Training Resources. Need help? Email us: support@libraryreserve.com.