Cooperation in the digital age: - PowerPoint Presentation

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Cooperation in the digital age:The network reconfigures the library?

@LorcanDLorcan DempseyOCLCBiblioteksledermøde 2010, Nyborg Denmark9 November 2010Slide2

Caveat ….

We cannot step outside our own environment …..…. but see the world from the rock we stand on. Slide3
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The network reconfigures industriesSlide8
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Harvard Business Review (1999)Slide11

Core components of a firm

CustomerRelationshipManagement

Product Innovation

InfrastructureBack office capacities that

support day-to-day operations

“Routinized” workflows

Economies of scale important

Develop new products and

services and bring them to

market

Speed/flexibility important

Attracting and building relationships with customers

“Service-oriented”, customization

Economies of scope importantSlide12

Boundary

Flow

Infrastructure

RelationshipmanagementSlide13

The

library: a prosaic view:A bundle of functions an organisation internalises

to make information management more efficient.Contribute to management of scholarly record. Slide14

Libraries externalise infrastructureSlide15

LibrarySlide16

A historic shift

Cataloging

Resource sharing

A&Ie-Journals

Virtual reference

Preservation

Research materialsSlide17

Derived from :

National Clearinghouse on Educational Statistics, 1998-2008Inflection pointSlide18

Cataloging

Resource sharing

A&Ie-Journals

Virtual reference

Preservation

Research materials

Legacy print repositories

Digital repository

Analytics: usage data

‘Syndication’ to search engines etc

Knowledge base

Collaborative data/patron driven acquisition

Identifier infrastructureSlide19

Specialization: what business are you really in?

Specialise where can make an impactRelationship management?Externalise what is shared and can be done well elsewhereInfrastructure?Library: how much is distinctive?Slide20

Institution

GroupWebscalePeer(collaborative)HathiTrust;DuraSpaceOrbis

CascadeRepec.orgHathiTrust (?)Public(state/national)

JISC; SURFNET;DEFF; DBC; LIBRIS; …Third partyLocally procured systems and services

Flickr

Commons,

Google Scholar,

Worldcat.org

S

cale

S

ource

*

*

*Slide21

Customer relationship management: a look at space and expertiseSlide22

The reconfiguration of space

Shift from Infrastructure to Customer relationship managementSocial: ad hoc rendezvousShowcase: exhibition, expertise, specialist equipment/services.

Photo: University of Rochester. S GibbonsSlide23

Shift: systems support for use of space (customer relationship management)Slide24

Shift: visibility of library staff: Relationship management?

People are entry points (Dan Chudnov)Engagement with research/learning/personal developmentIf the library wishes to be seen as expert then its expertise must be seen.Slide25
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Customer relationship management: a look at systemsSlide29

Managing demand vs

managing supplyCollections: outside in and inside outDiscovery happens elsewhere(Personal collections)Slide30

Sorting out demandSlide31

"The 20th century was about sorting out supply," Potter says. "The 21st is going to be about sorting out demand." The Internet makes everything available, but mere availability is meaningless if the products remain unknown to potential buyers.

Read More http://www.wired.com/techbiz/media/magazine/16-03/mf_netflix?currentPage=1#ixzz0mBoE2Mf4Gavin Potter: Netflix prize competitorSlide32
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Context, community, conversation

Rank, relate, recommend

Depends on infrastructure:Shared platform, analytics, integration, syndication, …. Slide37

CollectionsSlide38

Outside

in: Books, journals, DVDs, … (Bought and licensed)Aim: to discover …

Inside out:

institutional assets: special collections, research and learning materials, institutional records, …Aim: to have discovered …Slide39

Richard E Luce, Emory University

Change in emphasis: space, budgets, research support2010 Annual RLG Partnership SymposiumWhen the Books Leave the Building: The Future of Research Libraries, Collections and Services

Keeping heritage up to date!Slide40

From repository to

research identity and reputationSlide41

Discovery happens elsewhere:3 modes of discoverySlide42

Library

Consumer

Info

Provider

1

Direct – outside in

Discovery layerSlide43

In the flow ..

MendeleyGoogleAmazonFlickriTunesWikipediaTwitter

Facebook…

Student portal

Course management system

Reading list

Refworks

VIVO, OSU Pro, …

…

Network level

Variety of workflow tools

Build around workflowSlide44

Network level

Matching supply and demandAggregating supply: large inventoryAggregating demand: large audienceReferencabilityWikipedia (an addressable knowledge base)Amazon (leading shared book URLs?)Slide45

Consumer

Info

Provider

Network Flow

Indirect – from the network flow to the library

Apps,

libx

, etc, ….

LibrarySlide46
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LibxSlide49

Indirect discoverySlide50
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Library

Consumer

Info

Provider

Network

Flow

3. Disclosure and syndication – inside out: make discoverable

Institutional assets: repository, etc

Holdings: knowledge base, catalog (

e.g.google

scholar)Slide52

Indirect discovery

DisclosureSlide53

http://www.flickr.com/photos/nationaalarchief/4795486675/sizes/l/in/set-72157624492663716/Slide54

in

Library

Consumer

Info

Provider

Network

Flow

Local

Lists

mobile

LoadingSlide55

Some directionsSlide56

The boundary between the library and the network is changing

InfrastructureLibraries of all type – public and academic - can share some infrastructure servicesRelationship managementThis will vary by library type and host organization (although will benefit from infrastructure support … e.g. analytics)Slide57

Thank you

Lorcan Dempseyhttp://www.twitter.com/LorcanDHttp://www.oclc.org/research