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EMPOWERING&EDUCATING CONSUMERS EMPOWERING&EDUCATING CONSUMERS

EMPOWERING&EDUCATING CONSUMERS - PowerPoint Presentation

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Uploaded On 2018-09-20

EMPOWERING&EDUCATING CONSUMERS - PPT Presentation

6 th African Dialogue Conference Lilongwe Malawi 810 September 2014 George Banda Economist Presentation Outline Background Consumer protection in Malawi Role of CFTC amp other players in consumer protection ID: 672299

consumers consumer cfta protection consumer consumers protection cfta amp cftc educating empowering informed government trading market rights cpa information sector projects role

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Presentation Transcript

Slide1

EMPOWERING&EDUCATING CONSUMERS

6

th

African Dialogue ConferenceLilongwe, Malawi8-10 September 2014George BandaEconomistSlide2

Presentation Outline

BackgroundConsumer protection in MalawiRole of CFTC & other players in consumer protectionEmpowering and Educating Consumers ConclusionSlide3

Background

Prior to Structural Adjustment Programme (SAP) almost 80% of businesses were government ownedImplementation of the SAP meant government undertaking market oriented reforms i.e. deregulation of prices; privatisation; market liberalisationWhile Government is seen to maximise consumer welfare the private business entities are into profit maximisation

This therefore necessitated enactment of legislations on consumer protection Slide4

Consumer protection in Malawi

Government enacted the Competition and Fair Trading Act (CFTA) in 1998Section 43 of the CFTA is dedicated to consumer protection and outlines unfair trading practises Apart from the CFTA, the Consumer Protection Act

was also enacted in 2004 Slide5

Role of CFTC in consumer protection

The CFTA and CPA share the common objective of ‘enhancing consumer welfare’.CFTC therefore carries

out independent investigations into unfair trading practices and issue appropriate orders where there are violations.The Consumer protection council is yet to be constituted, in its absence CFTC enforces the CPASlide6

Role of other stakeholders in consumer protection

CFTC recognises that other stakeholders i.e. The media, private sector, civil society, academia, donors, judiciary, trade unions and sector regulators have a role in consumer protectionCivil society should act as watch dogs for consumer protection and be able to raise awareness

The Media must educate and expose unfair trading practices that can harm consumer interestsPrivate sector to voluntarily comply with the CFTA & CPASlide7

Empowering and educating consumers-legal framework

Section 8 (2) (e) of the CFTA mandates the Commission to provide information for the guidance of consumers regarding their rights and duties under the CFTASimilarly section 18 (e), (f) (g) mandate the Consumer protection council to: carry out, promote or participate in consumer education programmes and activities;

disseminate consumer information to the public; and provide advice, to consumers ,on their rights and responsibilities under the CPA and any other written law and make available to consumers general information affecting their interests.Slide8

Empowering & educating consumers-projects

In order to build confident, informed and empowered consumers who will be making informed decision in the market, CFTC has initiated and implemented different projects :Production of information brochures and leaflets for consumersProduction

of the CFTA for distribution to consumers Quarterly magazineNewspaper Column- weekly slot in one of the daily papersLecture series in universities and collegesSlide9

Projects continued

Drama groups doing plays on the CFTC & its mandate aired on TV and radioJinglesWebsite

Social media ( Facebook & twitter)Slide10

Empowering & educating consumers-benefits

Educated Consumers :Know what their rights are as enshrined in the CFTA & CPAknow what constitutes a violation and how and where they can seek redress

Be confident when dealing with the trader or business Slide11

Conclusion

CFTC notes that Empowering and educating Consumers is the first line of defense against consumer rights violationsCFTC has undertaken to step up its advocacy campaign Activities to be undertaken include; national wide roadshows/open air campaigns, formation of school clubs, toll free lineGreater efforts and resources to be channeled towards consumer education in order to build confident, informed and empowered consumers who will be making informed decision in the market dynamicsSlide12

.

…………………… Thank you…….