Learn how to complete a Web Experience Tune-Up!

Learn how to complete a Web Experience Tune-Up! Learn how to complete a Web Experience Tune-Up! - Start

Added : 2016-08-01 Views :27K

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Learn how to complete a Web Experience Tune-Up!




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Presentations text content in Learn how to complete a Web Experience Tune-Up!

Slide1

Learn how to complete a Web Experience Tune-Up!

Ben Werner

Product Manager - Best Practices

Slide2

Web Experience Tune-Up

This package is publically available for download in the Customer Community:

http://community.rightnow.com/customer/support/tuneup.php

It consists of 2 documents:

Guide

to RightNow Web Experience Best Practices

RightNow Web Experience Tune-Up

Checklist

Slide3

Web Experience Tune-Up

Est. time to complete an evaluation

: (Without this training) we typically recommend on planning to take about 1.5 hours to read the

Guide

and work through the

Checklist

.

Implementing the changes

: For most changes you will need full administrative access to the Agent Desktop. Certain other changes require changing code in the Customer Portal and therefore

do require Development skills.

Slide4

How this package came to be

Three RightNow experts got together and formally wrote down all the best practices that were floating around in their heads:

The Web Experience Product Manager

The lead User Researcher

The top Web Pro-Services Consultant

The Web Experience Tune-Up contains the official best practices that we recommend all of our clients follow to improve their self-service rates and ensure that they are delivering a great web customer experience.

Slide5

Tune-Up Checklist

To illustrate individual best practice we’ll work through a Tune-Up for a fictional company called

SmartTech

.

Please type in questions if you have them along the way!

Slide6

Walkthrough of a Tune-Up

SmartTech

– A fictitious electronics retailer.


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