Learn how to complete a Web Experience Tune-Up!

Learn how to complete a Web Experience Tune-Up! Learn how to complete a Web Experience Tune-Up! - Start

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Learn how to complete a Web Experience Tune-Up!

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Learn how to complete a Web Experience Tune-Up!

Ben Werner

Product Manager - Best Practices


Web Experience Tune-Up

This package is publically available for download in the Customer Community:


It consists of 2 documents:


to RightNow Web Experience Best Practices

RightNow Web Experience Tune-Up



Web Experience Tune-Up

Est. time to complete an evaluation

: (Without this training) we typically recommend on planning to take about 1.5 hours to read the


and work through the



Implementing the changes

: For most changes you will need full administrative access to the Agent Desktop. Certain other changes require changing code in the Customer Portal and therefore

do require Development skills.


How this package came to be

Three RightNow experts got together and formally wrote down all the best practices that were floating around in their heads:

The Web Experience Product Manager

The lead User Researcher

The top Web Pro-Services Consultant

The Web Experience Tune-Up contains the official best practices that we recommend all of our clients follow to improve their self-service rates and ensure that they are delivering a great web customer experience.


Tune-Up Checklist

To illustrate individual best practice we’ll work through a Tune-Up for a fictional company called



Please type in questions if you have them along the way!


Walkthrough of a Tune-Up


– A fictitious electronics retailer.

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