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Performance Measures & Performance Measures &

Performance Measures & - PowerPoint Presentation

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Performance Measures & - PPT Presentation

Accountability Lessons from Yap and Beyond Pat Keehley PhD Keelin International LLC National Council of State Boards of Nursing NLC and Consumer Conference June 9 2011 Chicago IL ID: 816248

yap measures lessons performance measures yap performance lessons https www respond ncsbn surveymonkey city lesson yesno united honolulu lose

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Slide1

Performance Measures & Accountability: Lessons from Yap and Beyond

Pat Keehley, Ph.D.Keelin International, LLC

National Council of State Boards of NursingNLC and Consumer Conference

June 9, 2011, Chicago, IL

Slide2

. Lessons from Yap and beyond…..

but where is Yap?

Yap

United Nations

Honolulu, HI

Washington, D.C

Salt Lake City

2

Slide3

Performance measureA number that represents an activity, process, function, or human behavior in your organization.

AccountabilityTaking responsibility or action; liable; answerable for behavior or actions.

Lessons from Yap and Beyond

3

Slide4

ASKGain a better understanding.Resolve problems and performance issues.

Identify improvement opportunities.

TALKWhere to focus improvement efforts.Which measures are a priority.Ensure behavior focuses on improvements.

4

Lessons from Yap and Beyond

Performance Measures + Accountability is where it’s A.T.

Slide5

I haveThought about

Anguished overBecome frustrated withEmbraced and loved

Or completely ignoredperformance measures over the past 30 days.Yes

No

5

RESPOND

https

://

www.surveymonkey.com/s/NCSBN

Slide6

RESPOND: https://www.surveymonkey.com/s/NCSBN

I have asked about performance measures in the past 15 days.Yes

NoI have talked with

someone about performance measures

i

n the past 15 days.

Yes

No

6

Slide7

Salt Lake City, UT Performance measurement audit.

Sponsored by city council. (A.T.)Collected all measurement reports produced in a month.12 to 18 inches high.

Used approximately 12% for decision making.

Five lessons from Yap and Beyond

7

Slide8

RESPOND: https://www.surveymonkey.com/s/NCSBN

Lesson 1: Salt Lake City – Use it or lose it.I have more performance measure information and/or reports than I can put to good use.

YesNo

8

Slide9

Washington, D.C. U.S. Government Accountability Office

Conducted management reviews of Social Security Administration and the Internal Revenue Service.Analyzed productivity defined as outputs/inputs. (A.T.)Walked barefoot through the data for exploration and discovery.

(A.T.)

Five lessons from Yap and Beyond

9

Slide10

RESPOND: https://www.surveymonkey.com/s/NCSBN

Lesson 2: Washington D.C. – Walk barefoot through your data.I take time to explore performance measures and data with a relaxed and curious approach.

YesNo

10

Slide11

Yap, Federated States of MicronesiaVisiting the Yap Department of Education

Measures related to No Child Left Behind (A.T.)A fathom is not a fathom. Did not standardize measures to communicate and compare.

(A.T.)

Five lessons from Yap and Beyond

11

Slide12

RESPOND: https://www.surveymonkey.com/s/NCSBN

Lesson 3: Yap – Standardize measures for comparison.I am comfortable comparing performance measures across organizations.

YesNo

12

Slide13

United NationsProgram evaluators based in Geneva.

Reviewed programs in Africa (A.T.).Emphasized financial measures.Lacked measures that encouraged efficiency and improvements.

(A.T.).

Five lessons from Yap and Beyond

13

Slide14

RESPOND: https://www.surveymonkey.com/s/NCSBN

Lesson 4: United Nations – Ensure your measures are appropriate for the work and goals.I use performance measures that appropriately encourage high performance.

YesNo

14

Slide15

Honolulu, HI Mayor Mufi

Hannemann.Rained 42 consecutive days.Infrastructure could not contain sewage. (A.T.)

Lose – lose situation.Received heavy criticism for results of disaster. (A.T.)

Five lessons from Yap and Beyond

15

Slide16

RESPOND: https://www.surveymonkey.com/s/NCSBN

Lesson 5: Honolulu, HI. Be prepared to take the hit for hard decisions. I am ready to make hard decisions based on measures and live with the consequences.

YesNo

16

Slide17

Salt Lake City, UT. -

Use it or lose it.Washington, D.C. - Walk barefoot through the data.

Yap, FSM – Standardize measures for comparisons.

United Nations

-

Ensure measures are appropriate for work and goals.

Honolulu, Hawaii

Be prepared to take a hit for hard decisions.

Lessons from…

17

Slide18

18

Pat Keehley, Ph.D.

Unexpressed gratitude is of no value to anyone

. THANK YOU

Talk

– Contact me at pkeehley@gmail.com

Ask

– Have a safe trip home.